# Aya Zerouali Aya Zerouali is a remote worker on Himalayas, Bilingual Sales Agent at Tollanis International, based in Morocco. Source: https://himalayas.app/@ayazerouali ```text Aspiring administrative manager with expertise in digital marketing. ``` | Detail | Value | | --- | --- | | Availability | Open to opportunities | | Location | Morocco | | Authorized to work in | Morocco | | Job categories | Administrative Assistant, Digital Marketing Specialist, Customer Service Manager, HR Coordinator, Director Of Administration, Office Manager, Administrator, Sales, Admin Executive | | Skills | Administrative Management, Digital Marketing, Customer Service, Sales, Research, Public Speaking, SEO, Google Ads, WordPress, Google Sheets | ## What I'm looking for ```text I am looking for a role that fosters growth, collaboration, and innovation. ``` ## About ```text My name is Aya Zerouali, and I am currently pursuing an MBA at FSJES Souissi Business School in Rabat, Morocco. With a strong foundation in Digital Marketing and Management, I have developed a keen understanding of administrative processes and customer engagement through various internships and part-time roles. My experience as an Administrative Manager at the Ministry of Culture and Communication honed my skills in document classification and data verification, while my role at the Ministry of Social Development provided me with valuable insights into HR support. In addition to my academic pursuits, I have gained practical experience as a Bilingual Sales Agent and Roadside Assistance Customer Service representative, where I effectively engage with customers and resolve their inquiries. My volunteer work as a translator and tutor has further enriched my communication skills and cultural sensitivity, allowing me to connect with diverse groups. I am passionate about leveraging my skills in a dynamic work environment that values innovation and collaboration. ``` ## Experience ### Bilingual Sales Agent (current) Tollanis International. Jun 2024 - Present ```text Engaged directly with customers from the US and Canada, handling inquiries, resolving issues, and processing orders. Demonstrated strong communication and problem-solving skills in a fast-paced environment. ``` Skills: Customer-Engagement, Inquiry-Resolution, Order-Processing, Customer-Service, Communication-Skills ### Roadside Assistance Customer Service (current) Xperigo. Feb 2024 - Present ```text Received and managed emergency calls from stranded motorists, providing reassurance and instructions. Demonstrated cultural sensitivity and understanding diverse customer needs from Canada. ``` Skills: Customer-Service, Cultural-Sensitivity, Problem-Solving, Communication-Skills ### Volunteer Peer (current) The Council on International Educational Exchange (CIEE). Oct 2023 - Present ```text Actively participated in cross-cultural round table discussions and other outdoor activities, sharing insights into Moroccan culture and learning about the culture of international students. Provided peer support to international students by offering guidance and practical assistance. ``` Skills: Cross-Cultural-Communication, Cultural-Exchange, Mentorship, Event-Participation ### Volunteer Tutor (current) American Language Center (ALC). Sep 2023 - Present ```text Provided weekly personalized one-on-one assistance to visually impaired students, helping them with their English homework and exams. Demonstrated patience, empathy, and strong teaching skills. ``` Skills: Tutoring, personalized-instruction, Empathy, English ### Certified Volunteer Member (current) American Language Center (ALC). Sep 2021 - Present ```text Developed fundraising strategies and campaigns to generate financial support for charity projects and activities. Promoted social responsibility and civic engagement among students and the broader community. ``` Skills: Fundraising, Campaign-Development, Project-Planning ### Volunteer English/Moroccan Translator Netherlands Institut Morocco (NIMAR). Sep 2023 - Dec 2023 ```text Translated spoken interviews from Moroccan Darija to English and vice versa between student researchers and Moroccan interviewees. Facilitated cross-cultural communication and understanding. ``` Skills: Translation, Moroccan-Darija, English, Cross-Cultural-Communication, Interviewing ### Sales Representative Petsome Company. Jun 2023 - Aug 2023 ```text Conducted market research to identify trends, competitor activity, and opportunities for growth. Engaged with leads via emails and social media, setting goals and objectives for sales activities and tracking progress towards achievement. ``` Skills: Market-Research, Lead-Generation, Email-Marketing, Social-Media-Marketing, Sales-Strategy ### Administrative Manager Ministry Of Culture And Communication. May 2023 - Jun 2023 ```text Performed document classification and data verification, utilizing advanced skills in Word and Excel for work paper calculations. Conducted research and gathered data to support departmental projects. ``` Skills: Document-Classification, Microsoft-Word, Research, Excel ### Administrative Manager Ministry of Social Development, Family and Solidarity. Jun 2022 - Jul 2022 ```text Assisted with research tasks for reports and projects, providing general administrative support for the HR team as needed. Gained experience in a professional HR environment. ``` Skills: Research-Assistance, Administrative-Support, Data-Entry ## Education ### FSJES Souissi Business School Master of Business Administration, Business Administration ```text Currently pursuing an MBA at FSJES Souissi Business School in Rabat, Morocco. This program focuses on advanced business administration principles and practices. ``` ### FSJES Souissi Business School Bachelor of Digital Marketing and Management and E-Commerce, Digital Marketing and Management and E-Commerce ```text Completed a Bachelor's degree in Digital Marketing and Management and E-Commerce at FSJES Souissi Business School. The curriculum covered key aspects of digital marketing strategies and e-commerce operations. ``` ### BTS Preparatory Classes in advanced technician certificate BTS Diploma of Administrative Management, Administrative Management. Grade: Top 7 In Class Ranking ```text Obtained a BTS Diploma of Administrative Management after completing preparatory classes. Ranked among the top 7 in the class, demonstrating strong academic performance in administrative management. ``` ### Abi Dar El Ghifari High School Baccalaureate in Science and Physics, Science and Physics ```text Completed a Baccalaureate in Science and Physics at Abi Dar El Ghifari High School. This program provided a strong foundation in scientific principles and physics. ``` ## Tech stack - Gmail - WordPress - Google Sheets - Google Ads To contact Aya, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Maryam Benabba](https://himalayas.app/@maryambenabba): Sales Representative, Piyes.Pro - [MALAK User](https://himalayas.app/@malakuser1): Financial Analyst Internship, BNP Paribas - [Wiam Laghzaouni](https://himalayas.app/@wiamlaghzaouni): Customer Service Agent, Air Arabia - [Fatima zohra Kajjouy](https://himalayas.app/@fatimazohrakajjouy): Media Marketing Specialist & Content Writer, Media Marketing - [Qodsia User](https://himalayas.app/@qodsiauser): Intern, Youssef Ben Tachfin High School - [Hasnaà Bing](https://himalayas.app/@hasnabing): Digital Marketing Intern, Labelvie - [HAJILA YASSINE](https://himalayas.app/@hajilayassine): English Speaking Sales Agent, Call Center - [salma Eddaimallah](https://himalayas.app/@salmaeddaimallah): Retail Sales Assistant, Unknown - [Rim Kejji](https://himalayas.app/@rimkejji): agent centre d appel , dieze - [Oumayma Elhabri](https://himalayas.app/@oumaymaelhabri): Gestionnaire clientèle, Attijariwafa Bank