# Avital Ronen

Avital Ronen is a remote worker on Himalayas, Tier 2 Accounts & Billing Specialist at Elementor, based in Israel.

Source: https://himalayas.app/@avitalronen

```text
Customer Success and Billing Specialist at Elementor, resolving complex SaaS account, license, subscription, and payment cases.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Israel |
| Authorized to work in | Israel |
| Salary expectations | 214k+ ILS |
| Job categories | Customer Success Specialist, Customer Support Specialist, Account Manager, Customer Operations Specialist, Billing Operations Specialist |
| Skills | Customer Success, SAAS Customer Support, Account Management, Billing Operations, Payments, Subscription Management, Tier 2 Support, Escalation Management, Customer Retention, Customer Operations, KYC, Compliance Operations, Troubleshooting, Process documentation, Training and Onboarding |
| LinkedIn | https://linkedin.com/in/avital-ronen-699861261 |

## What I'm looking for

```text
I'm seeking remote or worldwide opportunities in Customer Success, Customer Support, Account Management, Customer Operations, or Billing Operations.
```

## About

```text
At Elementor, I handled complex Tier 2 cases across accounts, licenses, subscriptions, billing, payments, refunds, disputes, and account verification for a global SaaS customer base.

As a License Subject Matter Expert, I supported internal teams, documented procedures, and trained four employees on workflows, policies, and systems. I also partnered with Finance, Product, and Operations on escalations and process improvements.

Previously, I supported mobile-game users at Beach Bum Games and performed KYC, documentation review, and verification at ExtractNet. I’ve also participated in AI and workflow-improvement initiatives using Gemini, Google AI Studio, and Zapier.
```

## Experience

### Tier 2 Accounts & Billing Specialist

Elementor. Jan 2021 - Jan 2026

```text
Handled complex Tier 2 cases involving accounts, licenses, subscriptions, billing, payments, refunds, disputes and account verification for a global SaaS customer base. Served as a License Subject Matter Expert, supported internal teams, documented procedures and trained four employees.
```

Skills: Salesforce, NetSuite, Zuora, Stripe, PayPal, Kustomer, Zendesk, Billing, Payments, Subscription-Management, Escalation-Management, Process-documentation, Training, AI-Assisted-Workflows, Gemini, Google-AI-Studio, Zapier

### Customer Service Representative

Beach Bum Games. Jan 2019 - Jan 2021

```text
Provided customer and technical support for mobile-game users, including VIP account handling, issue resolution, campaign support and customer communication. Assisted with app testing, campaign checks, app-store reviews and customer-facing operational tasks.
```

Skills: Customer-Support, Technical-Support, VIP-Account-Handling, Issue-Resolution, Campaign-Support, App-Testing, App-Store-Review

### KYC / Compliance Operations

ExtractNet. Jan 2017 - Jan 2019

```text
Performed KYC, documentation review, verification and back-office operations while supporting customer-service and financial workflows. Worked with accuracy-sensitive processes, website testing and operational checks across multiple systems and stakeholders.
```

Skills: KYC, Compliance, Documentation-Review, Verification, Back-Office-Operations, Customer-Service, Financial-Workflows, Website-Testing

## Education

### Netanya Academic College

Master of Arts, Communication

```text
Pursued a Master of Arts in Communication at Netanya Academic College.
```

### Tel Aviv University

Bachelor of Arts, Political Science

```text
Earned a Bachelor of Arts in Political Science from Tel Aviv University.
```

### Google

Google AI Professional Certificate, Artificial Intelligence

```text
Completed the Google AI Professional Certificate.
```

## Tech stack

- Salesforce
- Zendesk
- Stripe
- PayPal
- Google Workspace
- Gemini
- Zapier
- Kustomer
- NetSuite
- Zuora

To contact Avital, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [EUFL EU](https://himalayas.app/@eufleu): Senior Account Manager, Kaseya
- [Guy Garfinkel](https://himalayas.app/@guygarfinkel): Independent Project Circles, Circles
- [Dmitry Epstein](https://himalayas.app/@dmitryepstein): Customer Success Manager, DSI Dental Solutions
- [Yael Crystal](https://himalayas.app/@yaelcrystal): Customer Success Lead, GoPerfect
- [Irina Rotenberg](https://himalayas.app/@irinarotenberg): Team Manager, Global Account, Organic Media Solutions
- [Jeremy Wolff](https://himalayas.app/@jeremywolff): Customer Success Manager, RL Star Ltd
- [Richard Marton](https://himalayas.app/@richardmarton): Head of Customer Service, Seeking Alpha
- [Liat Fourman](https://himalayas.app/@liatdavid): Enterprise Account Manager + Customer Success Team Lead, Surense Technologies
- [Shaul Feldman](https://himalayas.app/@shaulfeldman): Customer Success Manager, VYBRNT
- [Elizaveta Levakova](https://himalayas.app/@elizavetalevakova): Customer Success Manager, Zota