# Austin Chen Austin Chen is a remote worker on Himalayas, Product Manager at Bridgeway Global LLC, based in United States. Source: https://himalayas.app/@austinchen ```text I build AI-enabled product experiences that improve lending, healthcare, and digital commerce outcomes. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | United States | | Authorized to work in | United States | | Salary expectations | 120k+ USD | | Job categories | Product Manager, Product Manager, Product Marketing Manager, Product Operations Manager, Business Development Manager, Digital Marketing Manager, Project Coordinator, Graphic Designer, Product Management, Product Manager Jobs, Software Product Manager, Product Mgmt, Product | | Skills | Product Management, Product Operations, Product Lifecycle Management, Product Roadmapping, Agile, AI Product Strategy, AI Workflows, Market Research, Competitive Analysis, Go To Market Strategy, Digital Commerce, Social Commerce, TikTok Shop, SQL, Experian, TransUnion, A B Testing, Stakeholder Management, Cross functional Leadership, Strategic Marketing, Business Development, Digital Marketing, Social Media Marketing, Search Optimization, Web Analytics, Social Media Ads, Email Marketing, Video Editing, Solution Design, Graphic Design, Photoshop, iOS, Customer Support | ## What I'm looking for ```text I'm looking to build AI-enabled digital products and go-to-market strategies, translating ambiguous customer and business problems into clear roadmaps, operating models, and measurable outcomes. ``` ## About ```text I've owned lending experiences at Figure, where I launched a guided mobile-responsive loan application that improved completion rates by 22% and cut application time by 50%. I led Figure's Credit Dispute Resolution Dashboard from development through launch, integrating Experian and TransUnion APIs with SQL-driven risk detection to reduce agent resolution time by 37%. I also partnered across legal, compliance, engineering, design, data science, and service teams on compliant loan-process restructures and platform improvements serving 5,000+ users. At CareWear Wearable Therapeutics, I launched medical-device and iOS software offerings in eight international markets, contributing to an 8% market-share increase and 12% annual growth in injury recovery. I also improved patient-app satisfaction to 96%, led sales and marketing teammates, and helped raise $250,000 in seed funding. I'm now building AI-enabled sourcing and digital-commerce workflows at Bridgeway Global, helping small businesses with market research, competitive analysis, social commerce, and U.S. market entry. ``` ## Experience ### Product Manager (current) Bridgeway Global LLC. Oct 2025 - Present ```text • Established a cross-border sourcing and digital commerce venture, defining the value proposition and operating model to translate buyer pain points into a repeatable fulfillment experience for small businesses. • Architect AI-enabled workflows for market research and competitive analysis, provide go-to-market recommendations across social commerce, TikTok Shop, and U.S. market entry. • Consult N ``` Skills: Business-Development-Support, Start-up-Leadership, PMM ### AI Product Manager [Figure](https://himalayas.app/companies/figure-com). Jun 2024 - Oct 2025 ```text Owned loan application user experience, launching a guided, mobile-responsive interface that improved form completion rates by 22% and reduced application time by 50%. Led end-to-end development of Figure's internal Credit Dispute Resolution Dashboard, integrating Experian & TransUnion APIs with SQL-driven risk detection to reduce agent resolution time by 37%. ``` Skills: Product-Management, Product-Lifecycle-Management, A-B-Testing, SQL, API-Integration, Stakeholder-Management ### Product Manager [Figure](https://himalayas.app/companies/figure-com). Jun 2024 - Oct 2025 ```text • Owned loan application user experience, launching a guided, mobile-responsive interface that improved form completion rates by 22% and reduced application time by 50%. A/B testing performed across 6 months. • Led end-to-end development of Figure’s internal Credit Dispute Resolution Dashboard, integrating Experian & TransUnion APIs with SQL-driven risk detection to reduce agent resolution time by ``` Skills: Product-Operations, Product-Management, Product-Lifecycle-Management, Roadmapping, Product-Roadmapping ### Product Manager and Global Strategic Development CareWear Wearable Therapeutics. Jul 2022 - Jul 2024 ```text • Launched medical device & iOS software into 8 international markets resulting in a market share increase of 8% and 12% annually for injury recovery. • Resolved customer complaints to achieve a 96% satisfaction rate with the release of the latest version of the recovery therapy patient app. • Lead a cross functional team of 3 sales reps and 5 marketing coordinators to analyze market feedback and ``` Skills: Product-Management, Product-Lifecycle-Management ### Digital Marketing Lead Center Podium. Sep 2021 - Oct 2022 ```text • Managed social media accounts with 75k-100k+ followers. Consistent growth of 5k-10k followers monthly on Instagram, Tik Tok, Facebook. • Created content for bi-weekly email blasts, video marketing, and live streams. • Coordinated and advertised large scale bodybuilding and sports expositions hosting thousands of competing athletes. • Used AI-assisted video editing tools to accelerate highlight r ``` Skills: Digital-Media, Digital-Marketing, Social-Advertising, Advertising ### Product Marketing Manager CareWear Wearable Therapeutics. Jul 2021 - Jul 2022 ```text • Curated annual marketing budget of $103k to increase sales revenue by an average of 19% over 1.5 years. Promoting sales through digital campaigns and direct sales. • Lead a team of 3 marketers to execute campaigns via email blasts, social media posts, and blog posts. • Utilized AI market analysis tools to identify trending topics, improving the email click through rate by 3.5%, web store traffic ``` Skills: Social-Media-Marketing, Web-Analytics, Digital-Media, Video-Editing ### Graphic Designer & Warehouse Manager Anderson Souvenir LLC. Jun 2016 - Oct 2021 ```text • Photoshop product development, Catalog and website design, Online Marketing • Developed 150+ new products and designs to be used on hard goods and novelty items supplied to casinos, gift shops, novelty stores. • Leveraged AI-assisted design tools to generate product mockups and artwork. • Partial owner of the custom built Order Solution System (iOS App), which implemented a SKU tracking system r ``` ### Project Coordinator Arc Energy Solutions. Sep 2020 - Sep 2021 ```text • Door to Door Sales, Solar Energy expertise, Telephone follow up • Refined sales pitch to generate qualified leads and set up appointments. • Performed phone call or in person follow up with clients providing customer support. ``` ### Marketing Specialist Boosted, Inc.. Sep 2019 - Dec 2020 ```text • Brand promotion and sales of electric skateboards and scooters • Surpassed goal of 20 sales in 3 months • Social media advertising • Marketing and custom graphic design for promotional advertisements ``` ### Project Coordinator Go Solar Group. Sep 2019 - Sep 2020 ```text Door to Door Sales, Solar Energy expertise, Telephone follow up ``` ### Jewelry Sales Consultant Zales Jewelers. Oct 2018 - Oct 2019 ```text • Worked in retail store to directly sell and assist customers in finding high value jewelry. • Surpassed monthly sales goals per hour worked 8 months in a row and achieved highest commission bracket. ``` ### Retail Associate TJ Maxx & HomeGoods. Sep 2015 - Aug 2017 ```text Jewelry Sales, Floor Associate, Cashier, Customer Service ``` ## Education ### University of Nevada, Reno Bachelor of Science - BS, Marketing/Marketing Management. 2017 - 2021 ```text Minor: Business Analytics ``` ### University of Nevada, Reno Bachelor of Science, Marketing/Marketing Management. 2017 - 2021 ```text Pursued a Bachelor of Science in Marketing/Marketing Management with a minor in Business Analytics. ``` ### University of Nevada, Reno Bachelor of Science, International Business. 2017 - 2021 ```text Pursued a Bachelor of Science in International Business with a minor in Business Analytics. ``` ### Southwest Career And Technical School Certified Nursing Assistant, Nursing. 2013 - 2017 ```text Obtained Certified Nursing Assistant License ``` ## Tech stack - iOS - SQL To contact Austin, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Haber Works](https://himalayas.app/@haberworks): Product Manager, DoctorLogic - [Lana Sappa](https://himalayas.app/@lanasappa): Product Manager, Comscore - [Mehul Kumar](https://himalayas.app/@mehulkumar): Product Manager, Walmart - [Nikhil Sakpal](https://himalayas.app/@nikhilsakpal): Product Manager, General Motors - [Dalton Characky](https://himalayas.app/@daltoncharacky): Product Manager & Founder, Redhead Fitness - [Amanda Baird](https://himalayas.app/@amandabaird): Career Hiatus, N/A - [James Plannett](https://himalayas.app/@jamesplannett): AVP, Technology Product Manager, LPL Financial - [Jacqueline Casper](https://himalayas.app/@jacquelinecasper): Product Manager, Publicis Sapient - [TIFFANNY CALHOUN](https://himalayas.app/@tiffannycalhoun): Lead Product Manager, Humana - [Tyler Chaplin](https://himalayas.app/@tylerchaplin): Product Manager, Technical II, Mastercard