# Aurore BL

Aurore BL is a remote worker on Himalayas, Travel & Operations Manager at Chocolatine LLC, based in France.

Source: https://himalayas.app/@aurorebl

```text
Travel operations professional at Chocolatine LLC who coordinated bespoke trips and resolved urgent traveler issues.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | France |
| Authorized to work in | France |
| Salary expectations | 40k+ EUR |
| Job categories | Travel Customer Service Representative |
| Skills | Travel Operations, Travel Customer Service, Booking Coordination, Itinerary Coordination, Guest Relations, Issue Resolution, Complaint Handling, Coordinación Hotelera, Supplier Coordination, Property Operations, Short Term Rentals, Customer Support, Onboarding, Project Management, Content Management |

## About

```text
At Chocolatine LLC, I supported travel advisors and clients throughout bespoke trips, coordinating reservations, hotels, transfers, guides and activities. I also handled last-minute itinerary changes, emergencies and complaints with practical solutions.

At Pick A Flat, I managed short-term rental operations and guest issues. At Sweet Inn, I led the Local Tips project, creating city guides and curated recommendations for travelers.
```

## Experience

### Travel & Operations Manager

Chocolatine LLC. Jan 2022 - Jan 2026

```text
Supported international travel advisors and their clients throughout bespoke, high-end trips, providing timely updates and personalized assistance. Managed reservations and coordinated hotels, transfers, private guides, activities and special requests with local partners.
```

Skills: Travel-Customer-Service, Booking-Coordination, Guest-Relations, Complaint-Resolution, Customer-Satisfaction, Supplier-Coordination, Property-Operations, CRM-and-OTA-Platforms

### Head of Collection

Pick A Flat. Jan 2020 - Jan 2022

```text
Managed a portfolio of short-term rental apartments, overseeing property readiness, daily guest operations and quality standards. Recruited and coordinated housekeeping, maintenance teams, technicians and external service providers.
```

Skills: Property-Operations, Guest-Relations, Complaint-Resolution, Customer-Satisfaction, Supplier-Coordination, CRM-and-OTA-Platforms

### Onboarding Manager

Plum Guide. Jan 2019 - Jan 2020

```text
Guided property owners through onboarding, listing preparation and publication, maintaining quality and service standards. Coordinated professional photo shoots, field partners and internal teams to prepare properties for guests.
```

Skills: Property-Operations, Guest-Relations, Customer-Satisfaction, Supplier-Coordination, CRM-and-OTA-Platforms

### Project Manager

Sweet Inn. Jan 2017 - Jan 2019

```text
Supported operations for a portfolio of 20 apartments and coordinated projects designed to improve the guest experience. Led the Local Tips project across multiple destinations, creating city guides and curated local recommendations for travelers.
```

Skills: Property-Operations, Guest-Relations, Customer-Satisfaction, Supplier-Coordination, CRM-and-OTA-Platforms

### Content & Customer Manager

GlassesOff. Jan 2015 - Jan 2016

```text
Provided customer support in French, English and Spanish using Salesforce, resolving inquiries and application-related issues. Used back-office tools, reporting and SQL queries to investigate problems and improve the user experience.
```

Skills: Salesforce, SQL, Customer-Support, Complaint-Resolution, Customer-Satisfaction

## Education

### French Baccalauréat

Baccalauréat, STT

```text
Completed the French Baccalauréat in STT in 2006.
```

## Tech stack

- Salesforce
- Google Workspace
- SQL

To contact Aurore, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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