# Aubrey Dixon

Aubrey Dixon is a remote worker on Himalayas, IT Service Desk, Analyst at Golden State Warriors, based in United States.

Source: https://himalayas.app/@aubreydixon

```text
I resolve IT issues across end-user systems, networks, and workplace technology.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 90k+ USD |
| Job categories | IT Support Specialist, Network Administrator, Systems Administrator, Audio Engineer, Music Producer |
| Skills | Technical Support, ITIL, Hardware Support, Troubleshooting, Triage, Service Desk, Customer Support, Active Directory, Office 365, Office 365 Administration, Google Workspace, Azure, Network Administration, Network Troubleshooting, System Administration, Windows Server, Linux, Cisco, Computer Hardware Troubleshooting, Mobile Device Management, License Management, Asset Management, Inventory Management, VoIP, Jira, Audio Engineering, Audio Mixing, Audio Post Production, Audio Editing, Sound Design, Music Production, Music composition, Pro Tools, Logic Pro, Studio One, FL Studio, Podcasting, Broadcasting, Radio, RingCentral, Problem Solving, Critical Thinking, Communication Skills, Customer Satisfaction |
| LinkedIn | https://linkedin.com/in/aubreydekari |

## About

```text
At Golden State Warriors, I troubleshoot service desk tickets, provision new-hire accounts, image devices, maintain conference rooms, and support live events through audio, camera, and RingCentral streaming.

I've delivered Level I and II support across PC and Mac environments, network and server maintenance, Office 365, Google Suite, Active Directory, mobile devices, printers, and hardware troubleshooting. Through Acuitus, I independently resolved more than 250 third- and fourth-tier tickets and gained over 1,000 hours designing, building, and troubleshooting Windows and Linux servers and Cisco networks.

Alongside IT, I've worked as a freelance audio engineer since 2015, composing music, mixing and mastering audio, restoring quality, producing stems, and delivering work on deadline using Studio One, Logic Pro X, FL Studio, and Pro Tools.
```

## Experience

### IT Service Desk, Analyst (current)

Golden State Warriors. Feb 2025 - Present

```text
Job Duties:
Troubleshoot and resolve Tickets including but not limited to password reset, hardware and network issues, assigning application licenses, managing distribution list and resolving email issues.
Perform AV Duties during Lunch and Learns, Speaker Series, Town Hall and other events. including but not limited to Managing Audio, and Camera Feeds, Setting up, performing test runs, and managi
```

Skills: ITIL, Hardware-Support, Troubleshooting, Problem-Solving, Triage

### Freelance Audio Engineer (current)

Self-Employed. Jun 2015 - Present

```text
Assisting with the creation process of bring a musical idea to life
Composing
Expert use of Studio One, Logic Pro X, FL Studio 20 and Pro Tools
Audio Editing including Mixing and Mastering
Some Sound Design
Made Professional Sounding Mixes
Produced Stems
Restored Audio Quality
Composed Music
Provided Top Notch Customer Service
Worked Within a Deadline to deliver Services on Time
Worked with Differ
```

Skills: Problem-Solving, Sound-Design, Customer-Satisfaction, Logic-Pro, Audio-Post-Production, Easily-Adaptable, Radio, Audio-Mixing, Pro-Tools, Editing, Broadcasting, Critical-Thinking, Communication-Skills, Music, Interpersonal-Skills, Troubleshooting, Podcasting, Music-Production, Desktop-Computers, Asset-Management, Audio-Engineering, Sound, Computer-Literacy, Social-Media

### Building Security Officer

Golden State Warriors. Jun 2024 - Feb 2025

```text
Worked as Building Security Officer at Golden State Warriors.
```

Skills: Asset-Management

### IT Support Technician

Young Community Developers. May 2022 - Feb 2025

```text
- Experienced in providing Level I and II IT support for staff in both office and field settings, with a proven track record of comprehensive problem-solving skills.
- Proficient in both PC and MAC desktop support, including hardware and software troubleshooting.
- Skilled in network and server maintenance, with experience in setting up network switches and printers, as well as mobile phone suppor
```

Skills: Office-365, Problem-Solving, Active-Listening, Problem-Analysis, Google-Workspace, Customer-Satisfaction, Active-Directory, Easily-Adaptable, Project-Management, Critical-Thinking, System-Administration, Computer-Hardware-Troubleshooting, Communication-Skills, Interpersonal-Skills, Microsoft-Office, VoIP, Inventory-Management, Troubleshooting, Customer-Support, Service-Desk, Desktop-Computers, Asset-Management, Office-365-Administration, Network-Administration, Azure, License-Management, Escalation-Management, Mobile-Device-Management, Network-Troubleshooting, Computer-Literacy, Hardware-Support

### Remote Assistance Advisor

[Cruise Automation](https://himalayas.app/companies/cruise-llc). Jan 2018 - Apr 2022

```text
Support vehicle passengers with any and all issues that might occur before, after, and/or during their ride.
Troubleshoot technical software and some hardware issues faced by autonomous vehicles and human passengers.
Aid our fleet of driverless vehicles in navigating their surroundings.
Write up details of scenarios requiring additional support by the engineering team.
Quickly exercise a high degr
```

Skills: Problem-Solving, Active-Listening, Leadership, Problem-Analysis, Jira, Google-Workspace, Easily-Adaptable, Critical-Thinking, Communication-Skills, Interpersonal-Skills, Troubleshooting, Customer-Support, Desktop-Computers, Escalation-Management, Computer-Literacy

### IT Specialist

Acuitus, Inc.. May 2020 - Jul 2021

```text
Single-handedly solved over 250 3rd and 4th tier trouble tickets from the Department of Defense, US, and International companies. Gained over 1000 hours of hands-on experience, designing, building, and troubleshooting enterprise-class Windows and Linux servers and Cisco networks. Well versed in the concepts underlying the technology across most facets of IT, with confidence to tackle both proble
```

Skills: Active-Listening, Problem-Analysis, Active-Directory, Customer-Support, Service-Desk, Desktop-Computers, Asset-Management, Escalation-Management, Hardware-Support

### Customer Care Representative

Convergys. Nov 2016 - Jun 2017

```text
Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in
```

Skills: Active-Listening, Customer-Support, Escalation-Management

### Delivery Driver

[Rent-A-Center](https://himalayas.app/companies/rent-a-center). Jun 2016 - Nov 2016

```text
Load/unload truck, or other vehicle, per policy to safely protect coworker and merchandise
Pick-up and Deliver merchandise to customer homes in Company provided vehicle as assigned
Install and set up merchandise, and instruct customers on proper use of merchandise
Keep vehicles clean and properly maintained as assigned
Complete customer service calls in a timely manner as assigned
Refurbish merch
```

Skills: Active-Listening, Customer-Support, Asset-Management

### Asset Protection Specialist

[Academy Sports + Outdoors](https://himalayas.app/companies/academy-sports-outdoors). Aug 2015 - Mar 2016

```text
Complete required Loss & Asset Prevention training program upon assignment to position and is fully trained on all aspects of Academy’s shoplifting procedures
Promptly engages customers upon entry and exit, and guide them to relevant departments for services and products or calling for Team Member assistance for carry-outs
Maintain constant presence at entrance or front of store monitoring incomin
```

Skills: Active-Listening, Customer-Support, Asset-Management

### Lead Cashier

The Home Depot. Apr 2014 - Jun 2015

```text
Ensures team handles customer checkouts in an efficient and helpful manner
Maintain a pristine storefront; clean and well stocked checkout lanes, shopping carts rounded up for customer use
Shows flexibility around the store by filling in where other departments are lacking
Won various awards and contests for sales and contribution, Employee of the month in May 2014
```

Skills: Active-Listening, Customer-Support, Asset-Management

## Education

### PeopleCert

ITIL 4 Foundation Certificate in IT Service Management

```text
Issued Sep 2025 · Expires Sep 2028
```

### Acuitus Inc

Acuitus Advanced Information Technology Program, Information Technology. 2020 - 2021

```text
Acuitus, in concert with DARPA – the nation’s premiere research organization – the US Navy and Army, the Gates Foundation and Stanford, spent ten years developing a program to quickly transform entry-level military personnel into highly competent, senior-level ITs. The program builds around a thousand hours of immersion, where each participant is expected to solve hundreds of very hard designs, co
```

### Cañada College

Associate's degree, Engineering. 2012 - 2014

### Elk Grove High

Diploma, General Studies. 2006 - 2008

## Tech stack

- Microsoft Azure
- Jira
- Linux
- Windows Server
- RingCentral
- Google Workspace

To contact Aubrey, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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