# Asunta Wawira

Asunta Wawira is a remote worker on Himalayas, Sales Force Support | Sales Operations & Business Development Manager at MoPhones Kenya, based in Kenya.

Source: https://himalayas.app/@asuntawawira

```text
I am a Customer Support, Operations and Admin professional with 6+ years of experience in client relations, business support and administration.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Kenya |
| Authorized to work in | United States, United Kingdom, Canada, Germany, Kenya |
| Salary expectations | 30k-100k USD |
| Job categories | Customer Support Associate, Customer Support Agent, Executive Assistant, Administrative Assistant, Customer Service, Virtual Assistant, Salesforce Administrator |
| Skills | Excel, CRM, Slack, Calendar Management, Customer Support, Customer Engagement, Executive Support, KPI Reporting, Email Management, Remote Support, Customer Relationship Management |
| LinkedIn | https://https://www.linkedin.com/in/asunta-fundi-251265207/ |

## What I'm looking for

```text
Customer Service | Executive Support | Admin
```

## About

```text
Customer Service, Executive Support& Admin
```

## Experience

### Sales Force Support | Sales Operations & Business Development Manager (current)

MoPhones Kenya. Sep 2025 - Present

```text
Coordinate day-to-day operations and performance of a 25+ member team across multiple regions, ensuring activities, customer issues, documentation, and follow-ups are completed within required timelines. Monitor operational and performance KPIs, identify gaps, and prepare weekly and monthly reports to support management decision-making.
```

Skills: CRM, KPI-Monitoring, Reporting, Team-Coordination, Customer-issue-resolution, Recruitment, Onboarding, Training, Cross-Functional-Collaboration, Credit-Risk-Assessment

### Junior Sales Force Manager

MoPhones Kenya. May 2025 - Aug 2025

```text
Managed and supported a remote team of 20 agents, coordinating daily activities, performance follow-up, customer issues, and operational requirements. Tracked KPIs and prepared performance reports to identify productivity gaps and support timely corrective action.
```

Skills: Team-Management, KPI-Tracking, performance-reporting, Recruitment, Onboarding, Training, Coaching, Cross-functional-Coordination, Remote-Team-Management

### Business Development Associate & Admin

MoPhones Kenya. Mar 2024 - Apr 2025

```text
Supported business and administrative operations through calendar management, meeting coordination, documentation, reporting, and workflow follow-up. Conducted market research and prepared business intelligence reports to support leadership decision-making.
```

Skills: Calendar-Management, Meeting-Coordination, Documentation, Reporting, Market-Research, Business-Intelligence, KPI-Dashboards, CRM, Recruitment-support, Onboarding

### Business Development & Placement Executive

Yusudi Limited. Sep 2023 - Apr 2024

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Worked remotely with minimal supervision, managing daily responsibilities independently while working toward defined performance KPIs. Generated and qualified leads through outbound communication and managed prospective client interactions.
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Skills: Lead-Generation, Client-Needs-Assessments, Market-Research, Customer-Relationship-Management, KPI-Achievement, Remote-Work, Communication-Skills, problem-resolution

### Client Relations Officer

Yusudi Limited. Apr 2022 - Sep 2023

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Managed day-to-day client relationships and served as a key point of contact for client inquiries, follow-ups, and service-related needs. Coordinated client meetings, presentations, onboarding activities, and ongoing communication.
```

Skills: Customer-Relationship-Management, CRM, Meeting-Coordination, Onboarding, Communication-Skills, problem-resolution, Customer-Retention, Remote-Work

### Client Relations Trainee – B2B Sales Program

Yusudi Limited. Jan 2022 - Mar 2022

```text
Supported client communication, lead generation, CRM updates, meeting scheduling, and follow-up activities. Developed foundational experience in professional communication, customer needs assessment, and relationship management.
```

Skills: Client-Communication, Lead-Generation, CRM, Meeting-Scheduling, Follow-up, Professional-communication, Customer-Needs-Assessment, Relationship-Management

### Executive Partner / Virtual Assistant – Freelance

Strathmore & Ellis Consulting Ltd. Jan 2021 - Dec 2021

```text
Provided remote executive support to two managing partners, working independently and managing priorities across different time zones. Managed calendars, scheduling, meeting coordination, and follow-up activities.
```

Skills: Executive-Support, Calendar-Management, Scheduling, Meeting-Coordination, Time-zone-Coordination, Reporting, Business-correspondence, Stakeholder-Communication

### Financial Accounting Intern

KCB Bank. May 2019 - Aug 2019

```text
Assisted with financial reporting, reconciliations, budgeting, and data validation. Maintained accurate financial records and supporting documentation.
```

Skills: Financial-Reporting, Reconciliations, Budgeting, Data-Validation, Record-keeping, Compliance

## Education

### Jomo Kenyatta University

Bachelor of Commerce, Bachelor of Commerce. 2016 - 2021

## Tech stack

- Google Analytics
- Slack
- Microsoft Excel
- Calendly

To contact Asunta, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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