# ashvani sharma

ashvani sharma is a remote worker on Himalayas, Technical Operations Analyst at Amdocs, based in India.

Source: https://himalayas.app/@ashvanisharma

```text
Technical Operations Analyst at Amdocs supporting telecom BSS/OSS and automating application sanity checks.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 140k+ INR |
| Job categories | Technical Operations Analyst, Business Operations Analyst, Production Support Analyst |
| Skills | L2 Production Support, OSS BSS, Billing Operations, Incident Management, Problem Management, Root Cause Analysis, Monitoring And Observability, Release Management, Change Management, Migration Support, Operational Automation, SLA Management, Grafana, Splunk, Dynatrace |

## About

```text
At Amdocs, I manage L2 production support across telecom applications for XLCOM (BSS & MSIT). I monitor services with Grafana, Splunk, Dynatrace, and Spotfire, and support incidents, releases, and maintenance.

At Amdocs Development Centre India, I led account-facing production operations for ASTRO and prepared RCA reports during critical incidents. I also supported AWS migration activities and implemented Grafana email, Teams bridge, and CRM sanity automation.
```

## Experience

### Technical Operations Analyst (current)

[Amdocs](https://himalayas.app/companies/amdocs). Jun 2023 - Present

```text
Manage L2 production support across telecom applications, monitor services using Grafana, Splunk, Dynatrace, and Spotfire, and handle P0/P1 incidents, release support, maintenance, and EOD activities. Drive operational automation and alert optimization.
```

Skills: L2-Production-Support, Incident-Management, Monitoring, Grafana, Splunk, Dynatrace, Spotfire, Automation, Alert-configuration, Workflow-Automation, Application-Sanity

### Technical & Business Operations Analyst

[Amdocs Development Centre India](https://himalayas.app/companies/amdocs). Nov 2017 - Jan 2023

```text
Led account-facing production operations and 24x7 monitoring support, prepared RCA reports, and managed stakeholder communication during critical incidents. Supported AWS migration ORT activities and Cassandra rollout initiatives.
```

Skills: Production-Operations, Monitoring, RCA, Incident-Management, AWS-Migration, Cassandra, Grafana, Automation, CRM-Sanity, IoT-Billing, SRE

### Software Engineer

Net Connect Pvt. Ltd.. Mar 2017 - Oct 2017

```text
Resolved selfcare application issues and incidents, performed monitoring, troubleshooting, RCA support, and payment reconciliation.
```

Skills: Troubleshooting, Monitoring, RCA, Payment-Reconciliation, Self-Care

### Software Engineer Trainee

Vision Impact Info Pvt. Ltd.. Jan 2016 - Aug 2016

```text
Supported software operations, troubleshooting, and SDLC activities.
```

Skills: Software-Operations, Troubleshooting, SDLC

## Education

### G.L. Bajaj College of Technology & Management

Master of Computer Applications, Computer Applications. 2014 - 2016

```text
Pursued a Master of Computer Applications (MCA) from G.L. Bajaj College of Technology & Management, affiliated with AKTU, from 2014 to 2016.
```

## Tech stack

- Splunk
- Cassandra
- Microsoft Teams
- Grafana
- Linux
- AppDynamics
- SQL
- Dynatrace
- Spotfire

To contact ashvani, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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