# Ashli Adampa

Ashli Adampa is a remote worker on Himalayas, Remote Insurance Agent/Team Lead at First Acceptance Insurance Company, based in United States.

Source: https://himalayas.app/@ashliadampa

```text
I lead insurance call center teams and resolve complex customer policy issues.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 70k+ USD |
| Job categories | Customer Service Manager, Customer Service, Call Center Supervisor, Insurance Agent, Quality Manager, Sales, IT Support Specialist, Customer Support Manager, Customer Care Manager, Customer Service Operations Manager, Customer Service Management Jobs, Client Services Manager, Customer Relations Manager |
| Skills | Customer Service, Team Leadership, Call Center Operations, Insurance, Quality Assurance, Coaching, Performance Evaluation, Escalation Management, One Call Resolution, Data Entry, Excel, Microsoft Word, PowerPoint, Salesforce, Workday, Zoom, Skype, Slack, STS Database, Appointment Setting, Outbound Sales, IT Support, Quality Control, Windows, Method |

## What I'm looking for

```text
I'm seeking a company where I can build a long-term rapport, challenge my abilities, contribute through customer service and leadership, and pursue my interests in community service and entrepreneurship.
```

## About

```text
I'm a Team Lead at First Acceptance Insurance Company, supporting customer call center operations for auto, commercial, and home insurance.

I lead 22–28 representatives through coaching, live-call audits, performance evaluations, corrective actions, reporting, and new-hire training. I also handle escalated calls and help clear the customer queue.

Previously, I managed quality assurance requests through Carrier Partner Group, processing policy payments and endorsements, reviewing carrier guidelines, and connecting sales teams with third-party carriers.

My background also includes appointment setting, outbound sales, home-services customer support, remote IT support for Sprint and Verizon Wireless customers, and quality control work. I bring insurance licensing, one-call resolution, and customer service experience in high-stress environments.
```

## Experience

### Remote Insurance Agent/Team Lead (current)

First Acceptance Insurance Company. Jan 2020 - Present

```text
Leads a customer service call center team, providing coaching, performance evaluations, and daily operational support. Handles escalated calls and ensures team adherence to best practices.
```

Skills: Team-Leadership, Customer-Service, Call-Center-Management, Performance-Evaluation, Coaching, Workforce-Management, Zoom, Microsoft-Office

### Quality Assurance Specialist

Carrier Partner Group. Aug 2021 - Jun 2023

```text
Processed customer policy requests and provided quality assurance by reviewing carrier guidelines. Acted as a liaison between the call center sales team and third-party carriers.
```

Skills: Quality-Assurance, Customer-Service, Policy-Processing, Aim

### Customer Service Representative

Carrier Partner Group. Oct 2020 - Aug 2021

```text
Answered customer calls, resolved issues, and provided product and service information. Researched billing issues and communicated effectively with customers and leadership.
```

Skills: Customer-Service, Problem-Solving, Billing, Research

### Consultation Specialist

Pinnacle Home Improvement. Jan 2019 - Jan 2020

```text
Set appointments and gathered information from outbound leads for home improvement services. Scheduled 15+ appointments per day and attended community events to support the brand.
```

Skills: Appointment-Setting, Outbound-Sales, Customer-Service, Lead-Generation

### IT Customer Service Representative

[Asurion](https://himalayas.app/companies/asurion). Jan 2017 - Jan 2019

```text
Provided remote IT support for major clients, resolving equipment issues and determining repair methods. Met or exceeded key performance objectives for service and repair.
```

Skills: IT-Support, Customer-Service, Troubleshooting, Repair

### Quality Control Technician

J.A. King & Company. Jan 2016 - Jan 2017

```text
Checked the quality of incoming and outgoing materials, ran tests, and analyzed products. Ensured proper measurements and adherence to company standards.
```

Skills: Quality-Control, Testing, Analysis, Blueprint-Reading, Measurement

### Call Center Sales Representative

TLK Group Result. Jan 2014 - Jan 2016

```text
Handled inbound calls for Comcast services, interviewing clients and verifying information. Maintained quality results by adhering to standards and recommending improved procedures.
```

Skills: Sales, Customer-Service, Data-Entry

## Education

### Glencliff High School

High School Diploma, General Studies

```text
Earned a high school diploma from Glencliff High School in 2014.
```

### Nashville State Community College

Some College, Licensure Courses. 2014 - Present

```text
Attended Nashville State Community College starting in 2014, taking continuation courses for licensure.
```

## Tech stack

- Windows
- Skype
- Method

To contact Ashli, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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