# ARYAN ARYAN

ARYAN ARYAN is a remote worker on Himalayas, Customer Service Representative at Becklar, based in Canada.

Source: https://himalayas.app/@aryanaryan2

```text
Customer Service Representative at Becklar handling high-volume calls and resolving account, billing, and service questions.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Canada |
| Authorized to work in | Canada |
| Salary expectations | 60k+ USD |
| Job categories | Customer Service, Contact Centre Agents, Sales Expert |
| Skills | Customer Service, Contact Centre Operations, Customer Relationship Management, Complaint Resolution, Escalation Handling, Technical Support, Consultative Sales, Cross Selling, Upselling, Customer Retention, Billing Support, Account Management, Identity Verification, PCI Compliance, Case Documentation |

## About

```text
At Becklar, I handle high-volume customer calls about accounts, billing, and services. I document interactions in CRM systems and escalate complex cases with clear context.

At Teleperformance, I answered more than 80 daily customer calls using Zendesk, resolved account and billing questions, and diagnosed basic technical issues through scripted troubleshooting. I also coached new hires on CRM workflows and call scripts.

At Concentrix Technologies, I handled complex escalations, maintained Salesforce audit trails, and followed PCI-compliant identity-verification scripts. Earlier, at Bell (Nordia), I supported billing and account needs and upsold wireless, internet, TV, and home services.
```

## Experience

### Customer Service Representative (current)

Becklar. Oct 2026 - Present

```text
Handles high-volume customer calls, resolving account, billing and service questions accurately and efficiently. Identifies customer needs, explains options, and documents interactions in CRM systems while following quality and compliance standards.
```

Skills: CRM, Customer-Service, Active-Listening, De-escalation, Documentation, Compliance

### Customer Contact Centre Agent

Concentrix Technologies. Jun 2023 - Jul 2026

```text
Handled high-volume customer interactions and complex escalations, building relationships through active listening and personalized support. Used multiple systems to manage accounts, update CRM records, and coached team members on service practices.
```

Skills: CRM, Salesforce, Customer-Service, Escalation-Handling, Conflict-Resolution, Coaching, PCI-Compliance

### Sales Expert and Customer Care

Bell (Nordia). Aug 2022 - May 2023

```text
Handled high-volume inbound calls, supporting billing, account management, and technical support while maintaining CRM records. Upsold and cross-sold wireless, internet, TV, and home services through consultative conversations.
```

Skills: Sales, Upselling, Cross-Selling, CRM, Customer-Service, Billing, Technical-Support

### Sales and Customer Care

Teleperformance. Oct 2019 - May 2020

```text
Assisted customers in selecting tourism packages, resolved complaints via phone and email, and processed travel bookings in CRM. Cross-sold travel insurance and upgrades, tracked KPIs in Excel, and coached new hires on call scripts.
```

Skills: CRM, Sales, Customer-Service, Complaint-Resolution, Travel-Booking, Excel, Coaching

### Customer Service Representative

Teleperformance. Aug 2026 - Present

```text
Handled high-volume customer inquiries in a contact-centre environment, resolving service-related concerns and documenting interactions accurately. Answered 80+ daily calls using Zendesk, diagnosed technical issues, and coached new hires on CRM workflows.
```

Skills: Zendesk, CRM, Customer-Service, Active-Listening, Problem-Solving, Escalation-Handling, Coaching

## Education

### St. Lawrence College

Diploma, Tourism and Management. 2021 - 2023

```text
Pursued a program in Tourism and Management at St. Lawrence College from 2021 to 2023.
```

### Sheridan College Institute of Applied Science and Technology

Certificate, Computer Programming. 2021 - Present

```text
Studied Computer Programming at Sheridan College in 2021.
```

## Tech stack

- Salesforce
- Zendesk
- Microsoft Excel

To contact ARYAN, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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