# Aruna H R

Aruna H R is a remote worker on Himalayas, Senior IT Infrastructure Support Technician at Nielsen, based in India.

Source: https://himalayas.app/@arunahr

```text
Senior IT Infrastructure Support Technician at Nielsen, handling global Sev-1 incidents and leading shift operations.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 3459k+ INR |
| Job categories | Infrastructure Engineer, Cloud Engineer, Systems Administrator, IT Support Specialist |
| Skills | IT Infrastructure Management, Incident Management, Change Management, Global Infrastructure, Shift Operations, Team Mentoring, Proactive Monitoring, Standard Operating Procedures, ITIL, Cloud Infrastructure, Cloud Administration, Server Administration, Azure, Azure Virtual Desktop |
| LinkedIn | https://linkedin.com/in/aruna-hr-50595830 |

## About

```text
At Nielsen, I lead daily shift operations and mentor L1/L2 engineers while monitoring global infrastructure. I serve as an escalation point for Severity-1 outages, using LogicMonitor to support troubleshooting and minimize business downtime.

I oversee change requests and write Standard Operating Procedures to support consistent operations. Earlier, at Sapiens and other employers, I worked across cloud and infrastructure support, system administration, and end-user IT assistance.
```

## Experience

### Senior IT Infrastructure Support Technician (current)

Nielsen. Nov 2025 - Present

```text
Team Leadership and Operations: Lead and mentor a team of 4–5 L1/L2 engineers per shift, optimizing daily workflows, task delegation, and strict SLA compliance.
Critical Incident Management: Serve as the primary escalation point for Severity-1 (Sev-1) global infrastructure outages, ensuring rapid troubleshooting and minimal business downtime using LogicMonitor.
Change and Knowledge Management: Ove
```

### Shift Lead cloud and infrastructure

[Sapiens](https://himalayas.app/companies/sapiens). Jul 2023 - Oct 2025

```text
Worked as Shift Lead cloud and infrastructure at Sapiens.
```

### System Adminstrator – Infrastructure and Cloud

[Sapiens](https://himalayas.app/companies/sapiens). Apr 2022 - Jul 2023

```text
Worked as System Adminstrator – Infrastructure and Cloud at Sapiens.
```

### Senior System Engineer

[Sapiens](https://himalayas.app/companies/sapiens). Jun 2016 - Mar 2022

```text
Responsible for providing end user IT assistance / day-to-day helpdesk operation either on desk or through remote & telephonic support
Installation & Trouble shooting Laptop & Desktop.
Installing, Updating and Troubleshooting Windows OS.
Configure MS Outlook in an Exchange environment, mail Backup and Restore.
Troubleshooting Windows Application Microsoft Office, MacAfee/Symantec Antivirus Update
```

### Administrator-EUS

Microland Limited. Jun 2016 - Apr 2018

```text
Responsible for providing end user IT assistance / day-to-day helpdesk operation either on desk or through remote & telephonic support
Installation & Trouble shooting brand Laptop & Desktop.
Installing, Updating and Troubleshooting Windows OS.
Configure MS Outlook in an Exchange environment, mail Backup and Restore.
Troubleshooting Windows Application Microsoft Office, MacAfee/Symantec Antivirus U
```

### Customer Support Engineer

Central Data Systems pvt ltd. Mar 2016 - Jun 2016

```text
Worked as Customer Support Engineer at Central Data Systems pvt ltd.
```

### Asst,System Administrator

Capricot Technologies Pvt. Ltd.. Jun 2013 - Mar 2016

```text
Worked as Asst,System Administrator at Capricot Technologies Pvt. Ltd..
```

## Education

### Microsoft

Microsoft Certified: Azure Administrator Associate

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Aug 2024 · Expired Aug 2025
```

### Microsoft

Microsoft Certified: Azure Fundamentals

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Aug 2024
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### Microsoft

MCSA: Office 365

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Dec 2014
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### Microsoft

MCSA: Windows Server 2012

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Dec 2014
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### Microsoft

MCTS: Volume Licensing Specialist, Large Organizations

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Nov 2014
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### arspu college

2003 - 2005

## Tech stack

- Microsoft Azure
- Veeam Backup & Replication
- Windows Server
- Windows 10
- Azure Active Directory
- LogicMonitor
- VMware ESXi
- Azure
- Microsoft Office

To contact Aruna, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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