# Artyom Kabaev

Artyom Kabaev is a remote worker on Himalayas, Customer Success Operator at Sumsub, based in Armenia.

Source: https://himalayas.app/@artyomkabaev

```text
Technical support specialist at Sumsub, resolving B2B identity verification issues and improving support playbooks.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Armenia |
| Authorized to work in | Armenia |
| Salary expectations | 66k+ USD |
| Job categories | Technical Support Specialist, Customer Success Operator, 1st Line Support Specialist |
| Skills | Technical Support, B2B Customer Support, Identity Verification, Incident Management, Technical Troubleshooting, Ticket Management, Log Analysis, Hardware Maintenance, Software Maintenance, Workstation Setup, Systems Administration, Process Automation, Knowledge Base Development, Troubleshooting Playbooks, User Training |

## About

```text
At Sumsub, I served as the primary technical contact for B2B clients, resolving integration issues across complex identity verification workflows.

I managed incident lifecycles through Intercom and Slack, investigated verification errors in system logs, and escalated high-priority bugs with diagnostic reports. I also contributed troubleshooting playbooks that reduced handling time for common incidents.

At B2Broker, I provided technical troubleshooting and end-to-end ticket management for corporate clients using Jira and Zendesk. My work also included hardware and software maintenance and workstation setups.

At Like Centre (Moscow), I administered Bitrix24, AmoCRM, and Mailcow systems and automated processes using Smart Processes. Earlier, at Klondike Group, LLC, I supported users, maintained workstations, and provided technical support for live events.
```

## Experience

### Customer Success Operator

[Sumsub](https://himalayas.app/companies/sumsub). Dec 2024 - May 2026

```text
Served as primary technical contact for B2B clients, managing identity verification workflows and resolving integration issues. Managed incident lifecycles via Intercom and Slack, triaged tickets, and contributed to internal knowledge base.
```

Skills: Intercom, Slack, Incident-Management, Troubleshooting, Knowledge-Base, Customer-Experience, B2B-Support

### Technical Support Specialist (B2B)

B2Broker. Jan 2024 - Dec 2024

```text
Provided technical troubleshooting and end-to-end ticket management for corporate clients within a Jira/Zendesk environment. Handled hardware/software maintenance and workstation setups.
```

Skills: Jira, Zendesk, Troubleshooting, Ticket-Management, Hardware-Maintenance, Software-Maintenance

### Technical Support Specialist

Like Centre. Dec 2021 - Sep 2022

```text
Performed systems administration for Bitrix24, AmoCRM, and Mailcow, and automated processes via Smart Processes. Created documentation and instructional videos for onboarding.
```

Skills: Bitrix24, AmoCRM, Mailcow, Systems-Administration, Automation, Documentation, Onboarding

### 1st-Line Support Specialist

Klondike Group, LLC. Sep 2021 - Sep 2022

```text
Provided user training, workstation maintenance, and technical support for live events.
```

Skills: User-Training, Workstation-Maintenance, Technical-Support, Live-Events

## Education

### Ivanovo State University

Bachelor's Degree, International Relations

```text
Bachelor's degree in International Relations from Ivanovo State University, completed in 2020.
```

## Tech stack

- AmoCRM
- Intercom
- Slack
- Zendesk
- Jira
- Bitrix24

To contact Artyom, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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