# Arthur Medina Bougo

Arthur Medina Bougo is a remote worker on Himalayas, CRM & Business Support Intern at eDreams ODIGEO, based in Spain.

Source: https://himalayas.app/@arthurmedinabougo

```text
Business strategy and operations graduate at eDreams ODIGEO, improving CRM workflows and turning customer data into business recommendations.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Spain |
| Authorized to work in | Spain |
| Salary expectations | 40k+ EUR |
| Job categories | Business Operations, Business Strategy Analyst, Digital Transformation Analyst, Operations Manager, Customer Success Specialist |
| Skills | Business Strategy, Business Operations, Process Optimization, KPI Reporting, CRM Management, Lifecycle Strategy, Customer Success, Data Driven Decision Making, Trend Analysis, Reporting, Dashboarding, Workflow Design, Digital Transformation, Customer Operations, Salesforce |
| LinkedIn | https://linkedin.com/in/arthurmedinabougo |

## What I'm looking for

```text
I'm seeking a business role where strategic thinking, initiative, and a data-informed approach can drive real organisational impact. I'm interested in business strategy, organisational transformation, operations management, innovation, market expansion, and customer and commercial strategy.
```

## About

```text
At eDreams ODIGEO, I support CRM operations and customer lifecycle strategy, contributing to initiatives focused on retention, engagement, and customer satisfaction. I analyse customer behaviour and KPIs to surface insights and share business recommendations with cross-functional teams.

I also identify operational inefficiencies and help design improved workflows and automated processes with business stakeholders. My work includes strategic reporting, dashboard maintenance, and process documentation for digital transformation projects.

At Click & Boat, I managed customer operations across bookings, claims, and dispute resolution, coordinating with Finance, Sales, and Operations. I was recognised among the team's top performers, placing Top 5/30 in One Touch Point Index and Top 5 in IQS, with a CSAT score of 4.5/5 within two months.
```

## Experience

### CRM & Business Support Intern (current)

eDreams ODIGEO. May 2026 - Present

```text
Support CRM operations and customer lifecycle strategy for a leading travel platform. Identify operational inefficiencies, design improved workflows, and analyze customer data to formulate business recommendations.
```

Skills: CRM, KPI-Reporting, Process-Optimization, Salesforce, Jira, Confluence, Grafana, Data-Analysis, Cross-Functional-Collaboration

### Customer Care Intern

[Click & Boat](https://himalayas.app/companies/click-boat). Jun 2025 - Aug 2025

```text
Managed end-to-end customer operations including bookings, claims, and dispute resolution. Recognized as a top performer with high customer satisfaction scores.
```

Skills: Customer-Operations, Dispute-Resolution, Cross-functional-Coordination, CSAT, KPI-Tracking

### Sales Promoter

Space Shift. Feb 2023 - Feb 2023

```text
Represented a Japanese AI company at MWC Barcelona, engaging international decision-makers and generating qualified business leads.
```

Skills: Sales, Lead-Generation, Communication-Skills, Event-Representation

## Education

### EADA-SKEMA Business School

Bachelor in Global Business Administration (BBA), Business Administration. 2022 - 2026

```text
Pursued a Bachelor in Global Business Administration with a focus on business management, marketing, finance, leadership, and strategy.
```

### Lycée Français de Barcelone

Double Scientific Baccalaureate, Sciences

```text
Completed a Double Scientific Baccalaureate with specialties in Physics & Chemistry and Earth & Life Sciences.
```

## Tech stack

- Salesforce
- Slack
- Jira
- Grafana
- Confluence
- Microsoft Excel
- Power BI

To contact Arthur, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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