# Arooj Fatima

Arooj Fatima is a remote worker on Himalayas, Social Media Management at Leyloon Jewelry, based in Pakistan.

Source: https://himalayas.app/@aroojfatima1

```text
Customer service and social media professional enhancing satisfaction with brand-focused content.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Pakistan |
| Authorized to work in | Pakistan |
| Job categories | Customer Service Representative, Social Media Management, Product Listing, Customer Representative, Customer Experience Representative, Customer Service Associate, Customer Service, Sales And Customer Service Representative, Client Services Representative |
| Skills | Performance Metrics, Product Listing, Customer Service, Social Media Management, Content Creation, Brand Content, Instagram, Facebook, Problem Solving, Conflict Resolution, Active Listening, Data Analysis, Content Strategy, Strategic Planning, Creative Thinking, Product Listing Optimization, Order Processing, Returns and Exchanges, Product Research, Canva, Microsoft Word, Posting Schedule Management, Client Communication |

## What I'm looking for

```text
I’m looking for a role where I can use strong customer communication and social media management to improve satisfaction, resolve issues quickly, and support brand growth with data-informed content decisions.
```

## About

```text
I’m a results-driven customer service and social media professional with 3 years of experience enhancing customer satisfaction and online engagement through effective communication and brand-focused content. I bring a calm, solution-oriented approach to customer queries, comments, and day-to-day support.

At Leyloon Jewelry, I managed and grew brand presence across Instagram and Facebook with consistent posting. I created product visuals, captions, and promotional campaigns, scheduled and monitored posts for optimal engagement, and analyzed insights to refine content strategy. I also delivered personalized support via phone, email, and chat—assisting with order processing, returns, and exchanges with accuracy.

In addition, I handled product hunting and optimized product listings by researching trending items, preparing engaging descriptions, pricing, and keywords, and ensuring accurate details and proper categorization. I also studied customer communication through CustomerServiceCrashCourse, focusing on problem-solving, conflict resolution, active listening, and delivering positive customer experiences.
```

## Experience

### Social Media Management

Leyloon Jewelry. Jan 2024 - Jan 2025

```text
Managed and grew Leyloon Jewelry’s brand presence on Instagram and Facebook by creating promotional content, scheduling posts, and monitoring engagement. Responded to customer queries and used insights and performance metrics to refine the content strategy.
```

Skills: Social-Media-Management, Content-Creation, Instagram, Facebook, Customer-Engagement, Analytics, Performance-Metrics, Brand-Content

### Problem Solving

Leyloon Jewelry. Jan 2024 - Jan 2025

```text
Supported brand-focused social media work and analyzed performance data to refine content strategy. Managed and scheduled Instagram and Facebook posts and responded to customer queries and comments.
```

Skills: Social-Media-Management, Instagram, Facebook, Content-Creation, Customer-Engagement, Scheduling, Performance-Analytics, Data-Analysis, Brand-Content

### Customer Service Representative

Leyloon Jewelry. Jan 2022 - Jan 2025

```text
Provided personalized customer support via phone, email, and chat to ensure a smooth shopping experience. Assisted with order processing, returns and exchanges, and resolved customer issues while coordinating with sales and operations for timely delivery.
```

Skills: Customer-Service, Phone-Support, Email-Support, Live-Chat, Issue-Resolution, Order-Processing, Returns-and-Exchanges, Customer-Support, After-Sales-Support, Sales-Coordination, Operations-Coordination

### Product Listing

Leyloon Jewelry. Jan 2022 - Jan 2025

```text
Conducted product hunting and created/optimized product listings. Ensured accurate product details, high-quality visuals, and proper categorization across platforms.
```

Skills: Product-Research, Product-Listing-Optimization, Canva, Word, Product-Listing, Customer-Demand-Analysis, Keyword-Research, Pricing, Product-Descriptions, Product-Visualization

## Education

### CustomerServiceCrashCourse

Customer Service Crash Course, Customer Service. 2021 - Present

```text
Learned key skills in customer communication, problem-solving, conflict resolution, active listening, and delivering positive customer experiences.
```

## Tech stack

- Canva

To contact Arooj, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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