# Arlen Hernandez

Arlen Hernandez is a remote worker on Himalayas, Especialista en Gestión de Cobros at CR Wannamaker Law Firm, based in Nicaragua.

Source: https://himalayas.app/@arlenhernandez

```text
Collections specialist at CR Wannamaker Law Firm who managed overdue accounts, recorded payments, and facilitated payment agreements.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nicaragua |
| Authorized to work in | Nicaragua |
| Salary expectations | 200k+ USD |
| Job categories | Collections Specialist, Customer Service, Call Center Supervisor, Accounts Officer |
| Skills | Debt Collection, Accounts Receivable Management, Payment Processing, Collections Portfolio Management, Payment Negotiation, Customer Service, Call Center Supervision, Performance Monitoring, Credit Card Production, Visa Security Standards, Camplegal, Workday, Airtable, HubSpot, Aircall |

## What I'm looking for

```text
I’m looking to help an organization maintain healthy cash flow while offering customers practical solutions for meeting their financial obligations, with a focus on collections management, payment recovery, customer service, and effective negotiation.
```

## About

```text
At CR Wannamaker Law Firm, I organized accounts receivable by age, contacted clients, and followed up by text and email to facilitate payment agreements. I also recorded payments and monitored assigned accounts against weekly goals.

At HVO COLLECTION AGENCY, I supervised the Call Center team and collections processes, prepared tracking statistics, and coordinated recovery strategies. I also managed a portfolio of accounts and supported the team in meeting its targets.

At ACODEP, I handled customer requests and complaints through the Call Center, recorded each interaction, and coordinated responses with the relevant teams. Earlier, at Banco LAFISE Bancentro, I supervised card production processes, including Visa security standards and card delivery controls.
```

## Experience

### Especialista en Gestión de Cobros

CR Wannamaker Law Firm. Apr 2025 - Mar 2026

```text
Filtró y organizó la base de datos de cuentas por cobrar, contactó clientes y gestionó acuerdos de pago. Registró pagos y monitoreó cuentas asignadas, utilizando múltiples plataformas empresariales.
```

Skills: Cobranzas, Cuentas-Por-Cobrar, Atención-al-Cliente, Negociación, Camplegal, Workday, Airtable, HubSpot, Aircall, Slack, Time-Doctor

### Oficial de Cuentas

HVO Collection Agency. Jan 2019 - Dec 2023

```text
Supervisó el equipo de Call Center y los procesos de cobranza, elaboró estadísticas de seguimiento y aseguró el cumplimiento de políticas. Coordinó estrategias de recuperación y gestionó cartera.
```

Skills: Supervision, Cobranzas, Gestión-De-Cartera, Negociación, Análisis-de-Datos, Liderazgo

### Oficial de Atención al Cliente

ACODEP. Jan 2016 - Dec 2018

```text
Atendió necesidades de clientes en el Call Center, registró gestiones y quejas, y coordinó respuestas con áreas involucradas. Promocionó productos y servicios y asesoró a clientes.
```

Skills: Atención-al-Cliente, Call-Center, Registro-De-Gestiones, Resolución-De-Reclamos, Product-Promotion, Asesoría

### Supervisor de Producción

Banco LAFISE Bancentro. Jan 2004 - Dec 2013

```text
Coordinó y distribuyó tareas del personal, aseguró estándares de seguridad de Visa, y gestionó la elaboración y entrega de tarjetas de crédito. Supervisó la custodia y activación de tarjetas.
```

Skills: Supervision, Coordinación-de-Equipo, Card-Security, Production-Management, Atención-al-Cliente

### Asistente de Recursos Humanos

VOLCAFENIC. Jan 2001 - Dec 2003

```text
Elaboró cheques, manejó caja chica, programó seminarios y gestionó descansos y vacaciones. Realizó pagos al INSS e INATEC.
```

Skills: Recursos-Humanos, Cheque-Preparation, Caja-Chica, Seminars, Vacaciones, INSS, Pagos-Al-INATEC

## Education

### Universidad de Ciencias Comerciales (UCC)

Licenciatura, Administración de Empresas. 2011 - 2013

```text
Pursued a Licenciatura en Administración de Empresas at Universidad de Ciencias Comerciales from 2011 to 2013.
```

### Universidad Centroamericana (UCA)

Técnico Superior, Administración de Empresas

```text
Completed a Técnico Superior en Administración de Empresas at Universidad Centroamericana in 2006.
```

## Tech stack

- Workday
- Slack
- HubSpot
- Aircall
- Time Doctor
- Airtable

To contact Arlen, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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