# arij assali

arij assali is a remote worker on Himalayas, Assistant Manager - Retail Operations at Compass Group Canada, based in Canada.

Source: https://himalayas.app/@arijassali

```text
I lead healthcare retail operations, improving customer experience, compliance, team performance, and service consistency.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Canada |
| Authorized to work in | Canada |
| Salary expectations | 70k+ CAD |
| Job categories | Customer Success Manager, Operations Manager, Procurement Manager, Supply Chain Manager |
| Skills | Customer Experience, Stakeholder Management, KPI Management, Escalation Resolution, Training, Process Improvement, Sales Performance, Purchasing, Supply Management, Healthcare Operations, Retail Operations, Workforce Planning, Inventory Management, Vendor Management, Supplier Management, Procurement, Quality Management, Compliance, Food Safety, Cash Controls, UKG Workforce Management, Microsoft 365, CIMS, MyOrders, LS Star, Concur, OrigamiRisk, Clearview, JHSC, WHMIS |
| LinkedIn | https://linkedin.com/in/arij-assali |

## What I'm looking for

```text
I'm looking to lead customer-focused healthcare or retail operations, strengthen service standards, develop teams, resolve complex stakeholder issues, and use KPIs to deliver measurable operational improvements.
```

## About

```text
I'm leading retail operations at Compass Group Canada’s Southlake Regional Health Centre, overseeing a $5M healthcare retail portfolio across multiple branded business units and 60+ employees.

I use sales, labour, inventory, audit, and service KPIs to close performance gaps and improve daily execution. I led Subway from a failing result to consecutive A ratings, moved Tim Hortons from Red status to Triple Green, and helped Starbucks achieve a 100% Ecosure result.

I build trusted relationships by listening first, clarifying expectations, and turning escalations into structured action plans with clear ownership and follow-up. I coach supervisors and team leads to make strong service standards repeatable.

Earlier, I led healthcare purchasing and supply operations at SNIDE Healthcare Limited and Bactlab Limited, managing medical equipment, consumables, suppliers, inventory controls, quality requirements, and continuity of supply.
```

## Experience

### Assistant Manager - Retail Operations (current)

Compass Group Canada. Jan 2026 - Present

```text
Lead operations across a $5M annual healthcare retail portfolio with multiple branded business units and 60+ employees, balancing customer experience, sales, labour, inventory, compliance, and daily execution. Manage escalations, use KPIs to drive improvements, and coach supervisors.
```

Skills: Customer-Experience, Stakeholder-Management, KPI-Management, Escalation-Resolution, Training-And-Enablement, Process-Improvement, Sales-Performance, UKG-Workforce-Management, Microsoft-365, CIMS, MyOrders, LS-Star, Concur, OrigamiRisk, Clearview

### Supervisor - Retail Operations

Compass Group Canada. Jul 2024 - Jan 2026

```text
Supervised frontline customer service, staffing, training, inventory, cash controls, food safety, and operating standards across hospital retail locations. Resolved customer and employee concerns, coached performance, and supported operational changes.
```

Skills: Customer-Service, Staffing, Training, Inventory-Management, Cash-Controls, Food-Safety, Performance-Coaching, Operational-Standards

### Procurement Director

Snide Healthcare Limited. Feb 2017 - Dec 2020

```text
Led healthcare purchasing and supply operations, managing supplier relationships, sourcing priorities, product availability, inventory controls, quality requirements, and internal stakeholder needs. Strengthened procurement processes and supplier accountability.
```

Skills: Procurement, Supplier-Management, Sourcing, Inventory-Control, Quality-Assurance, Stakeholder-Management, Medical-Supplies, Equipment, Consumables, Disposables

### HOD Procurements

Snide Healthcare Limited. Aug 2013 - Jan 2017

```text
Managed procurement workflows, vendor communication, product sourcing, inventory requirements, and purchasing compliance for healthcare products. Coordinated suppliers and internal stakeholders to support reliable access to medical products.
```

Skills: Procurement, Vendor-Management, Product-Sourcing, Inventory-Management, Compliance, Healthcare-Products

### Procurements Manager

Bactlab Limited. Nov 2011 - Jun 2013

```text
Oversaw procurement of medical supplies and equipment, including product evaluation, manufacturer/vendor coordination, quality verification, and inventory movement. Managed compliant disposal processes for expired or unusable drugs.
```

Skills: Procurement, Medical-Supplies, Equipment, product-evaluation, Vendor-coordination, Quality-Verification, Inventory-Management, Disposal-Compliance

## Education

### Bachelor's Degree

Bachelor's Degree, Purchasing and Supply Management

```text
Completed a Bachelor's Degree program.
```

## Tech stack

- Concur

To contact arij, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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