# ariel zazzali

ariel zazzali is a remote worker on Himalayas, Risk Operations Analyst at Stripe, based in Spain.

Source: https://himalayas.app/@arielzazzali

```text
Operations specialist with FinTech & Banking background, expert in B2B client communication, document verification and incident resolution.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Spain |
| Authorized to work in | Spain |
| Salary expectations | 25k-40k EUR |
| Job categories | Operations Analyst, Customer Onboarding Specialist, KYC Analyst, Operations, Sales Support, Customer Support |
| Skills | Risk Operations, Merchant Onboarding, Business Verification, Documentation Review, License Verification, Compliance Verification, Quality Assurance, Root Cause Analysis, Process Optimization, Workflow Optimization, Account Setup, Commercial Agreement Onboarding, Regulatory Requirements, Training Design, Knowledge Base Development |
| LinkedIn | https://linkedin.com/in/ariel-zazzali |

## What I'm looking for

```text
Seeking a remote operations or B2B support role where I can apply my FinTech expertise, autonomous problem-solving, and process optimization skills in a dynamic environment that values precision, quality, and workflow efficiency.
```

## About

```text
Operations Specialist with FinTech experience at Stripe, specializing in B2B client communication, compliance dispute resolution and autonomous grey-area judgment.

Proven track record of eliminating operational friction through process improvement and standardization—rather than as a formal title, but as a core mindset. Key achievements include designing communication templates to eliminate cognitive drift and reduce AHT by 25%, executing root-cause analysis on complex compliance cases (such as specialized pharmacy onboarding), and maintaining a 98%+ quality assurance (QA) score through rigorous, detail-oriented validation.

Driven by a passion for process optimization, bureaucracy reduction, and standardization as forms of creative problem-solving, I thrive in remote environments where ownership, precision, and proactive workflow design drive business impact.
```

## Experience

### Risk Operations Analyst

[Stripe](https://himalayas.app/companies/stripe). Aug 2022 - Jan 2026

```text
Managed 28+ complex merchant accounts daily through structured onboarding and review cycles, ensuring 98%+ quality consistency. Identified systemic issues affecting 300+ merchant accounts and led cross-functional sessions to refine onboarding workflows.
```

Skills: Merchant-Onboarding, Verification, Documentation-Review, Root-Cause-Analysis, Process-Optimization, Training, Cross-Functional-Collaboration, SQL

### Operations

Banco Nacion Argentina. Oct 2017 - Jan 2022

```text
Designed conversational workflows for customer-facing agent chat in commercial lending, embedding controls to reduce operational error. Authored and maintained internal knowledge base standardizing complex financial terminology.
```

Skills: Chat-Based-Workflows, Knowledge-Management, Compliance, Process-Improvement

### Co-founder

AdVerita. Jun 2016 - Aug 2018

```text
Co-designed early-stage platform digitizing commercial operations; identified structural constraints and scalability risks in traditionally offline markets.
```

Skills: Platform-Design, Scalability, Business-Operations

### CRM Operations Support

[Computershare](https://himalayas.app/companies/computershare). Mar 2013 - Jun 2016

```text
Coordinated operational clarification and exception handling within regulated employee equity compensation programs; maintained workflow continuity and compliance traceability.
```

Skills: CRM-Operations, Compliance, Exception-Handling, Workflow-Management

### Marketing Campaign Auditor

I. Visual. Aug 2008 - Nov 2012

```text
Reduced enterprise marketing audit cycle from 9 hours to 6 hours by optimizing field logistics for multinational clients; identified operational risk during campaign execution.
```

Skills: Marketing-Audit, Process-Optimization, Risk-Identification, Logistics

### CRM Operations

[Iberdrola](https://himalayas.app/companies/iberdrola). Apr 2004 - May 2007

```text
Executed service activation and termination contracts under standardized procedures, maintaining full traceability and regulatory compliance.
```

Skills: CRM-Operations, Service-Activations, Regulatory-Compliance, Traceability

## Education

### Universidad Tecnológica Nacional

Digital Marketing & Digital Ecosystems, Digital Marketing. 2015 - 2016

```text
Completed coursework in Digital Marketing and Digital Ecosystems.
```

### Panamericana School of Design & Communication

Technical Degree, Audiovisual Production. 1996 - 1999

```text
Technical Degree in Audiovisual Production with a focus on Cinematographic Production.
```

## Tech stack

- Salesforce
- Google Docs
- Google Drive
- Slack
- Microsoft Teams
- Zendesk
- Google Maps
- Google Workspace
- Confluence
- Google Sheets

To contact ariel, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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