# Arief Fauzi Rahmansyah

Arief Fauzi Rahmansyah is a remote worker on Himalayas, Process Developer at Genpact Malaysia, based in Indonesia.

Source: https://himalayas.app/@arieffauzirahmansyah

```text
Trust & Safety professional at GENPACT MALAYSIA who reviewed CR1 content and escalated high-risk cases.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Indonesia |
| Authorized to work in | Indonesia |
| Salary expectations | 20000k+ IDR |
| Job categories | Trust And Safety Specialist, Content Moderator, Customer Service, Logistics Coordinator, Process Improvement Specialist |
| Skills | Trust and Safety, Content Moderation, Content Policy Enforcement, Case assessment, Content Safety, Quality Assurance, Policy Compliance, Lean methodologies, Process Improvement, Customer Service, Delivery planning, Logistics Coordination, Purchase Order Monitoring, Key Account Management, SOP Compliance |

## About

```text
At GENPACT MALAYSIA, I reviewed user-generated content for a global video-sharing platform, applying content policies and guidelines to support consistent moderation decisions. I assessed CR1 cases, identified policy violations, and escalated complex or high-risk issues through established channels.

Alongside this work, I supported Lean initiatives through training, documentation, and continuous improvement activities. Earlier, I supported Indonesian-speaking customers and coordinated delivery planning, and at PT Serasi Logistics Indonesia I helped reduce document processing time by 25%.
```

## Experience

### Process Developer

[Genpact Malaysia](https://himalayas.app/companies/genpact). Jun 2019 - Jun 2026

```text
Progressively assigned to different operational functions covering customer service, Trust & Safety, and digital content moderation. Enforced content policies on a global video-sharing platform and supported Lean digital transformation initiatives.
```

Skills: Trust-and-Safety, Content-Moderation, Policy-Enforcement, Quality-Assurance, Customer-Service, Logistics-Coordination, Delivery-planning, Key-Account-Management, SOP-Compliance, Process-Improvement, Lean, Green-Belt

### Customer Service Manager

Cosmic.net Internet Café. Oct 2017 - May 2019

```text
Managed daily operations including shift scheduling, budget management, and customer support. Organized local gaming events that increased footfall and revenue.
```

Skills: Microsoft-Office, Administration, Monitoring-and-Supervision, Data-Management, Collaboration, Budget-Management, Event-Management

### Speaker Call Agent

[Diebold Nixdorf](https://himalayas.app/companies/diebold-nixdorf). Sep 2014 - Aug 2017

```text
Managed incoming calls from Indonesian banking customers, recording details and analyzing issues. Initiated outbound calls to align engineer preparation with the machine master database.
```

Skills: Customer-Service, Communication-Skills, Complaint-Resolution, Data-Recording, Coordination

### Operational Administrative Officer

PT Serasi Logistics Indonesia. Apr 2011 - May 2012

```text
Provided support to the Logistic Operational Team, optimizing Purchase Order monitoring, document delivery, and billing management. Streamlined document delivery processes, reducing processing time by 25%.
```

Skills: Logistics-Coordination, Purchase-Order-Monitoring, Document-Management, Billing-Management, Process-Improvement

## Education

### Airlangga University Surabaya

Diploma, Hospitality Management. 2006 - 2009

```text
Diploma in Hospitality Management from Airlangga University Surabaya, completed from 2006 to 2009.
```

### Genpact Genome

Trust & Safety – Expert, Trust & Safety

```text
Completed Trust & Safety – Expert certification through Genpact Genome.
```

### Genpact Genome

Green Belt, Lean Six Sigma

```text
Completed Green Belt certification through Genpact Genome.
```

### Genpact Genome

Lean, Lean

```text
Completed Lean certification through Genpact Genome.
```

### YouTube

YuRT CR1 – Review Process Training, Content Moderation

```text
Completed YuRT CR1 – Review Process Training through YouTube.
```

### Google Cloud

Trust and Security with Google Cloud, Cloud Security

```text
Completed Trust and Security with Google Cloud training through Google Cloud.
```

## Tech stack

- Microsoft Office

To contact Arief Fauzi, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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