# Aravind Goud

Aravind Goud is a remote worker on Himalayas, Customer Support Associate at Tech Mahindra, based in India.

Source: https://himalayas.app/@aravindgoud

```text
Customer support associate across Tech Mahindra and Amazon, resolving US telecom, billing, order, and account issues.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 204k+ INR |
| Job categories | Customer Service Associate, Chat Support Specialist, Customer Service Advisor, Relationship Officer |
| Skills | Customer Support, Live Chat, Voice support, Email Support, Customer Service, Account Troubleshooting, Billing Support, Order support, SIM Activation Support, Network Support, Identity Verification, Fraud Prevention, CRM Systems, Ticketing Tools, Multi system Navigation |

## About

```text
At Tech Mahindra, I handled real-time chat support for US telecom customers, resolving account, billing, and service issues without relying on a script. I also navigated multiple internal systems and escalated complex cases when needed.

At VXI Global Solutions, I supported US customers through live chat, resolving SIM activation, network, billing, and account issues while meeting CSAT and quality benchmarks.

At Amazon Development Centre India Pvt Ltd, I assisted customers with order, account, and identity-verification queries, and investigated flagged issues to find accurate resolutions. I also worked as a Relationship Officer at Axis Bank Ltd, guiding customers through home loan and mortgage processes.
```

## Experience

### Customer Support Associate

[Tech Mahindra](https://himalayas.app/companies/tech-mahindra). Oct 2025 - Sep 2026

```text
Provided real-time chat support for US telecom customers, resolving account, billing, and service issues without scripts. Navigated multiple CRM systems and coordinated escalations with internal teams.
```

Skills: Live-Chat, CRM-Systems, Multi-system-Navigation, Escalation-Management, Night-Shift, Quality-Adherence

### Chat Support Advisor

[VXI Global Solutions](https://himalayas.app/companies/vxi-global-solutions-llc). Jul 2024 - Jun 2025

```text
Delivered real-time written support to US customers via live chat, managing multiple concurrent conversations. Resolved SIM activation, network, billing, and account issues while meeting CSAT and quality benchmarks.
```

Skills: Live-Chat, Multitasking, CSAT, Quality-Assurance, Billing, Network-Troubleshooting

### Chat Support Associate

[Amazon Development Centre India Pvt Ltd](https://himalayas.app/companies/amazon). Jul 2023 - Mar 2024

```text
Assisted customers with order, account, and identity-verification queries via chat, following Amazon's SOPs and quality standards. Investigated flagged account and order issues to prevent fraud and protect customer experience.
```

Skills: Live-Chat, Order-Troubleshooting, Account-Management, Identity-Verification, Fraud-Prevention, SOP-Adherence

### Relationship Officer

Axis Bank Ltd. Jul 2021 - Jul 2022

```text
Managed client relationships and guided customers through home loan and mortgage processes, building a foundation for a customer-facing career.
```

Skills: Customer-Relationship-Management, Client-Communication, Mortgage-Processing, Home-Loans

## Education

### B.V. Krishna Polytechnic College

Diploma, Mining Engineering. 2013 - 2016

```text
Completed a Diploma in Mining Engineering from B.V. Krishna Polytechnic College, Kodad, from 2013 to 2016.
```

## Tech stack

- Microsoft Excel
- Microsoft Word
- Microsoft Outlook

To contact Aravind, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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