# Apoorva Sharma

Apoorva Sharma is a remote worker on Himalayas, Fraud & Risk Operations Lead at Navan Inc., based in India.

Source: https://himalayas.app/@apoorvasharma2

```text
Fraud & Risk Operations Lead at Navan who prevented $3-5M+ in potential annual losses through fraud detection and resolution.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 140k+ INR |
| Job categories | Fraud Operations Manager, Customer Operations Manager, QA Engineer, Compliance Analyst |
| Skills | Fraud Investigation, Fraud Prevention, Transactional Risk, AML Compliance, Financial Crime Investigations, KYC, CDD, EDD, Sanctions Screening, Transaction Monitoring, SAR Filings, Customer Escalation, Case Resolution, Dispute Handling, Chargebacks |
| LinkedIn | https://linkedin.com/in/successapoorva |

## What I'm looking for

```text
I'm open to full-time or part-time remote roles in customer operations, resolutions, quality leadership, fraud, or compliance, and am available immediately.
```

## About

```text
At Navan Inc., I led fraud and transaction risk investigations and customer escalations across travel, expense, and card payments. I helped prevent an estimated $3-5M+ in potential annual losses and optimized detection rules to reduce false positives while sustaining fraud capture rates.

At Airbnb, I led quality audits and supported improvements in investigation accuracy, policy adherence, and customer resolution. I also conducted AML and financial crime investigations, including CDD/EDD, sanctions screening, and transaction monitoring, and prepared and filed SARs with US, UK, and EU regulators.
```

## Experience

### Fraud & Risk Operations Lead

[Navan Inc.](https://himalayas.app/companies/navan). Apr 2023 - Dec 2025

```text
Led high-value fraud and transaction risk investigations and customer escalations across enterprise-scale travel, expense, and card payments, handling 250-400 cases per month. Prevented an estimated $3-5M+ in potential annual losses through early detection and decisive resolutions.
```

Skills: Fraud-Investigation, Risk-Management, Transaction-Monitoring, SLA-Management, Jira, Salesforce, Team-Leadership, Quality-Assurance

### Quality Lead, Payment Risk Operations & Compliance

[Airbnb](https://himalayas.app/companies/airbnb). Dec 2021 - Dec 2022

```text
Led quality assurance audits across chargebacks, unauthorized transactions, payout failures, disputes, and suspended accounts, reviewing 300-500 cases per quarter. Drove 15-20% improvement in investigation accuracy and policy adherence through structured feedback and coaching.
```

Skills: Quality-Assurance, Audit, Chargebacks, Disputes, Vendor-Management, Coaching, Compliance, SLA-Management

### Senior Payment Compliance Analyst, AML, Sanctions & Financial Crime

[Airbnb](https://himalayas.app/companies/airbnb). Sep 2020 - Dec 2021

```text
Conducted complex AML and financial crime investigations including CDD/EDD, sanctions screening, and transaction monitoring, handling high-risk case volumes of 150-250 per month. Prepared and filed SARs with FinCEN (US), NCA (UK), and EU regulators, meeting 100% filing deadlines.
```

Skills: AML, Financial-Crime, CDD, EDD, Sanctions-Screening, Transaction-Monitoring, SAR-Filings, FinCEN, NCA, EU-Regulations

### Resolution Team Coordinator

[Airbnb](https://himalayas.app/companies/airbnb). Jul 2020 - Sep 2020

```text
Managed Airbnb's most escalated and complex customer and risk cases, partnering directly with senior leadership to accelerate resolution timelines. Coordinated cross-functionally between Operations, Quality, Training, and Policy teams.
```

Skills: Escalation-Management, Cross-Functional-Collaboration, Stakeholder-Management, Problem-Solving

### Community Education / Support Ambassador

[Airbnb](https://himalayas.app/companies/airbnb). May 2019 - Jul 2020

```text
Resolved global booking and payment issues through ticket- and call-based customer service workflows while adhering to risk controls and compliance guidelines. Built foundational expertise in customer communication and policy-aligned decisioning.
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Skills: Customer-Service, Communication-Skills, Risk-Control, Compliance, Ticketing-Systems

### Process Associate

P9 India. Jan 2016 - Jan 2019

```text
Delivered voice-based sales and customer engagement for real estate/brokerage clients, developing early expertise in customer service, KPI-driven performance, and quality assurance.
```

Skills: Customer-Service, Sales, KPI-Management, Quality-Assurance

## Education

### University of Delhi

Bachelor of Commerce, Commerce

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Bachelor of Commerce degree from the University of Delhi.
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### Benchmark X 360

Lean Six Sigma Green Belt, Lean Six Sigma

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Lean Six Sigma Green Belt certification from Benchmark X 360.
```

## Tech stack

- Salesforce
- Jira

To contact Apoorva, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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