# Anuraj Rajan

Anuraj Rajan is a remote worker on Himalayas, Global Operations Executive at Cambium Networks, based in India.

Source: https://himalayas.app/@anurajrajan

```text
Customer Success Manager at Cambium Networks supporting customers with product troubleshooting and license services.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 1432k+ INR |
| Job categories | Customer Success Manager, Customer Service Manager, Business Operations Manager |
| Skills | Customer Service, Customer Relationship Management, Customer Success, Technical Support, Troubleshooting, Service Operations, Customer Satisfaction Management, Business Operations, Escalation Management, Process Operations, Documentation And Reporting, Quality Assurance, Project and Operations, Inventory Management, Supplier Research |

## What I'm looking for

```text
I'm targeting assignments in Customer Services or Business Operations with an organization of repute.
```

## About

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At Cambium Networks, I provide customer support for its products and services, troubleshooting issues with installation, configuration, operation, performance, and maintenance. I also use SQL to check customer subscription details and update the CRM when sync issues arise.

I assist customers and distributors with license and warranty activation, extensions, and revocations, and generate RMAs for faulty units. I document interactions and follow up to check customer satisfaction.

At Ugrocol Solutions Pvt. Ltd., I assisted professional traders with trading and foreign-exchange concerns. I also generated quality and CSAT reports and coached new joiners.

Earlier, I supported community operations at Dunzo Digital Pvt. Ltd. and worked as a Project Engineer at Hailstone innovations PVT. LTD, tracking project progress, managing documentation, and supporting quality assurance.
```

## Experience

### Global Operations Executive (current)

[Cambium Networks](https://himalayas.app/companies/cambium-networks). Sep 2023 - Present

```text
Provide technical support to customers for Cambium Networks products and services, troubleshoot issues, and document interactions in CRM. Escalate complex issues and follow up to ensure customer satisfaction.
```

Skills: Technical-Support, Troubleshooting, SQL, CRM, Customer-Satisfaction, Task-Assignment, RMA, License-Activation

### Customer Support Agent

Ugrocol Solutions Pvt. Ltd.. Mar 2021 - Sep 2023

```text
Assisted corporate and professional traders with trading issues and foreign exchange concerns. Generated quality and CSAT reports, coached new joiners, and contributed to meetings to improve customer service.
```

Skills: Customer-Support, Foreign-Exchange, CSAT, Reporting, Coaching, Team-Coordination

### Community Operations Specialist

Dunzo Digital Pvt. Ltd.. Aug 2019 - Feb 2021

```text
Resolved customer concerns, provided excellent service, and built relationships with field operations. Assisted management in creating processes and handled crisis management to maximize satisfaction.
```

Skills: Customer-Service, Problem-Solving, Crisis-Management, Process-Improvement, Communication-Skills

### Project Engineer

Hailstone Innovations Pvt. Ltd.. Jan 2017 - Jul 2019

```text
Monitored project progress, managed documentation, and ensured quality assurance. Oversaw daily operations, inventory management, and supplier negotiations.
```

Skills: Project-Management, Documentation, Quality-Assurance, Inventory-Management, Supplier-Negotiation

## Education

### Vidya Academy of Science and Technology

Bachelor of Engineering, Mechanical Engineering

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Completed Bachelor of Engineering in Mechanical Engineering in 2016.
```

### Sree Rama Government Polytechnic College

Diploma, Mechanical Engineering

```text
Completed Diploma in Mechanical Engineering in 2013.
```

## Tech stack

- Freshchat
- Slack
- Zendesk
- Python
- Microsoft Excel
- NetSuite
- SQL
- FreshDesk
- AutoCAD
- Microsoft Word
- Power BI
- Microsoft PowerPoint

To contact Anuraj, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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