# Anukul Gupta

Anukul Gupta is a remote worker on Himalayas, SME (Subject Matter Expert) at Kotak Mahindra Bank, based in India.

Source: https://himalayas.app/@anukulgupta

```text
Banking SME at Kotak Mahindra Bank who handled customer complaints and helped executives resolve complex banking issues.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 70k+ INR |
| Job categories | Customer Service Executive, Customer Service, Banking Operations Analyst |
| Skills | Banking Customer Service, Complaint Resolution, Customer Query Handling, NRI Banking Support, Data Management, Excel, PowerPoint, Typing |

## What I'm looking for

```text
I’m seeking an opportunity to contribute my communication and operational skills toward organizational growth.
```

## About

```text
At Kotak Mahindra Bank, I handled customer queries and service requests, including calls from NRI customers in different countries, and provided end-to-end resolutions.

After two years as an Executive, I was promoted internally to SME. I managed requests and complaints raised by executives and ensured complaints were closed within defined ageing timelines.

I also assisted team members with complex customer issues and managed daily operational tasks. I use Microsoft Excel and Microsoft PowerPoint for my work.
```

## Experience

### SME (Subject Matter Expert)

[Kotak Mahindra Bank](https://himalayas.app/companies/kotak). May 2024 - May 2026

```text
Promoted internally to SME after 2 years as an Executive. Managed requests and complaints raised by executives, ensuring closure within defined timelines and assisting team members with complex issues.
```

Skills: Complaint-Management, Team-Coordination, Problem-Solving, Leadership, Customer-Service

### Executive

[Kotak Mahindra Bank](https://himalayas.app/companies/kotak). May 2022 - May 2024

```text
Handled customer queries through calls and provided effective end-to-end resolutions. Managed NRI customer calls and maintained customer satisfaction through professional communication.
```

Skills: Customer-Service, Complaint-Resolution, Data-Handling, Team-Coordination, Communication-Skills, Excel, PowerPoint

## Education

### Mahatma Jyotiba Phule Rohilkhand University

B.Com, Commerce

```text
Pursued Bachelor of Commerce degree.
```

### Wilsonia College

12th (ISC - Commerce), Commerce

```text
Completed 12th grade with Commerce stream under ISC board.
```

### Wilsonia College

10th (ICSE), General

```text
Completed 10th grade under ICSE board.
```

## Tech stack

- Microsoft Excel
- Microsoft PowerPoint

To contact Anukul, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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