# Anthony Ellis Anthony Ellis is a remote worker on Himalayas, Port Operations / Guest Services Associate at Cape Canaveral Port Authority, based in United States. Source: https://himalayas.app/@anthonyellis ```text I improve customer operations through high-volume support, accurate data tracking, and workflow improvement. ``` | Detail | Value | | --- | --- | | Availability | Open to opportunities | | Location | United States | | Authorized to work in | United States | | Job categories | Customer Service Representative, Business Analyst, Customer Support Specialist, Operations Specialist, Guest Services Associate, Data Entry Specialist, Customer Service Representative (CSR), Customer Service Associate, Sales And Customer Service Representative, Customer Support Agent, Customer Service | | Skills | Customer Service, client support, Critical Thinking, Problem Solving, Data Entry, Data Quality, Excel, Data Tracking, Process Improvement, Workflow Optimization, Collaboration, Quality Assurance, Attention To Detail, Operations Support, Port, Observe | ## What I'm looking for ```text I'm seeking a remote customer support or business analyst role where I can apply analytical thinking, customer-focused experience, data tracking, and process improvement to improve operational outcomes. ``` ## About ```text I've supported high-volume customer operations at Cape Canaveral Port Authority, Foundever, Target, and Walmart, helping customers move through busy environments efficiently while maintaining accurate information and strong service. At Cape Canaveral Port Authority, I assist hundreds of cruise passengers daily with directions, boarding logistics, and inquiries. I coordinate with port staff, security, and cruise personnel, report recurring guest concerns, and help reduce delays through accurate terminal direction and efficient passenger flow. At Foundever, I handled high volumes of remote customer inquiries, documented and tracked issues in internal systems, and used Microsoft Excel and call-center tools to monitor productivity and quality. I identified recurring concerns and worked with team leads to streamline communication workflows and improve resolution times. I'm a summa cum laude Business Administration–Management graduate who brings critical thinking, process improvement, data accuracy, and customer-focused communication to remote customer support or business analyst opportunities. ``` ## Experience ### Port Operations / Guest Services Associate (current) Cape Canaveral Port Authority. Jan 2026 - Present ```text Act as a primary point of contact for cruise passengers, assisting with directions, boarding logistics, and general inquiries in a high-traffic port environment. Deliver exceptional customer service while managing large crowds, ensuring efficient passenger flow and minimizing delays during peak travel times. ``` Skills: Customer-Service, Problem-Solving, Process-Improvement, Attention-To-Detail ### Customer Service Representative (remote) [Foundever](https://himalayas.app/companies/foundever). Mar 2022 - Dec 2025 ```text Supported clients by handling a high volume of customer inquiries with professionalism, accuracy, and attention to detail. Documented and tracked customer issues in internal systems, identifying patterns and escalating recurring concerns to improve process efficiency. ``` Skills: Customer-Service, Data-Entry, Problem-Solving ### Guest Service Representative [Target](https://himalayas.app/companies/target). Feb 2020 - Jan 2022 ```text Delivered efficient and accurate service while processing cash, credit, and check transactions in a fast-paced retail environment. Recorded and organized transaction data to ensure accuracy, accountability, and compliance with store procedures. ``` Skills: Customer-Service, Data-Entry, Attention-To-Detail ### Military Police [U.S. Army](https://himalayas.app/companies/united-states-army). Feb 2019 - Jun 2019 ```text Monitored base operations and housing areas to ensure safety, compliance, and procedural accuracy. Documented and reported security activity, maintaining detailed logs and written reports for leadership review. ``` Skills: Security, Documentation, Attention-To-Detail ### Front End Customer Service Associate [Walmart](https://himalayas.app/companies/walmart-com). Jun 2018 - Jan 2019 ```text Assisted customers with locating merchandise, resolving issues, and completing purchases efficiently and courteously. Managed transactions with accuracy while maintaining compliance with store procedures and financial policies. ``` Skills: Customer-Service, Data-Entry, Attention-To-Detail ## Education ### Keiser University Bachelor of Arts, Business Administration. Grade: 3.93 GPA Activities and societies: Dean's List ```text Graduated summa cum laude with a Bachelor of Arts in Business Administration with a focus on Management. Achieved Dean's List recognition with a 3.93 GPA. ``` ## Tech stack - Microsoft Excel - Port - Observe To contact Anthony, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Lakeisha Lackey](https://himalayas.app/@lakeishalackey): Customer Service Representative, Telrite Holdings (PureTalk Wireless) - [Zengatsu User](https://himalayas.app/@zengatsuuser): Attractions Attendant, Universal Studios - [Kendall Thomas](https://himalayas.app/@kendallthomas): Process Controller, Operations (PCO), APM Terminals - [Tahrin Choudhury](https://himalayas.app/@tahrinchoudhury): Caregiving & Skill Development, Career Transition - [Maria Walker](https://himalayas.app/@mariawalker): Petroleum Supply Specialist, U.S. Army - [Rashuan Ceasar](https://himalayas.app/@rashuanceasar): Customer Service Representative, Progressive Corporation - [Paris Grayson](https://himalayas.app/@parisgrayson): Rideshare Driver, Lyft - [Elena Stafford](https://himalayas.app/@elenastafford): Customer Service, ALDI - [Cassandra Ledet](https://himalayas.app/@cassandraledet): General Clerk III, Virtual Computing Technology - [Ifreika Brown](https://himalayas.app/@ifreikabrown): Customer Service Representative, Delta Air Lines, Inc.