# Anshu joshi

Anshu joshi is a remote worker on Himalayas, IT Helpdesk Specialist at Silverhill, based in United States.

Source: https://himalayas.app/@anshujoshi

```text
IT Helpdesk specialist at Silverhill who cut average ticket resolution time by 15% through efficient troubleshooting.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 60k+ USD |
| Job categories | IT Help Desk Specialist, Technical Coordinator |
| Skills | Tier 1 Technical Support, IT Help Desk Support, Windows Troubleshooting, Microsoft 365, Active Directory, Microsoft Entra ID, ITSM, Ticket Management, ServiceNow, Jira, hardware troubleshooting, Software Troubleshooting, Network Troubleshooting, TCP IP, DNS |
| LinkedIn | https://linkedin.com/in/anshu-j-b70616222 |

## About

```text
At Silverhill, I provide Tier 1 support for Windows systems, Microsoft 365, applications, hardware, network connectivity, and remote users. I manage 20–25 tickets daily, documenting troubleshooting and escalating complex issues to the appropriate teams.

I support Active Directory and Microsoft Entra ID, assist with PC imaging and setup, and help employees with onboarding and offboarding. Efficient troubleshooting and proactive issue resolution reduced average ticket resolution time by 15%.

At Saks Global, I provided technical support for contact center applications and end users, resolving hardware, software, and system issues. I also handled account provisioning, deprovisioning, password resets, and access management.

I use ServiceNow and Jira to manage incidents and service requests, and Copilot and ChatGPT as research tools to support troubleshooting. I hold Azure Fundamentals (AZ-900) and CompTIA Network+ certifications.
```

## Experience

### IT Helpdesk Specialist (current)

Silverhill. Apr 2026 - Present

```text
Provided Tier 1 technical support for Windows systems, Microsoft 365, applications, hardware, network connectivity, and remote users. Managed 20-25 tickets daily, prioritized issues per SLA, and escalated complex issues to higher tiers.
```

Skills: Windows, Microsoft-365, Active-Directory, Microsoft-Entra-ID, ServiceNow, Jira, VPN, Outlook, MFA, PC-Setup-and-Imaging, Software-Installation, hardware-troubleshooting, Remote-Support, Copilot, ChatGpt

### Technical Customer Coordinator

Saks Global. May 2023 - Apr 2026

```text
Provided technical support for contact center applications and end users, troubleshooting hardware, software, and system issues. Managed user account lifecycle activities including provisioning, deprovisioning, password resets, and access management.
```

Skills: Contact-Center-Solutions, hardware-troubleshooting, Software-Troubleshooting, User-Account-Management, Access-Management, Ticketing-Systems, SLA-Adherence

## Education

### Microsoft

Azure Fundamentals (AZ-900), Cloud Computing

```text
Azure Fundamentals (AZ-900) certification from Microsoft.
```

### CompTIA

CompTIA Network+, Networking

```text
CompTIA Network+ certification from CompTIA.
```

### The University of Texas at Arlington

Bachelor of Business Administration, Information Systems

```text
Bachelor of Business Administration in Information Systems from The University of Texas at Arlington.
```

## Tech stack

- Microsoft Teams
- Jira
- ServiceNow
- ChatGPT

To contact Anshu, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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