# Anozie chinaemelum

Anozie chinaemelum is a remote worker on Himalayas, Customer Service Representative at Pwan Group, based in Nigeria.

Source: https://himalayas.app/@anoziechinaemelum

```text
Empathetic customer service professional driving high satisfaction.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Job categories | Customer Service Representative, Customer Success Specialist, Technical Support Specialist, Call Center Representative, Customer Service Associate, QA Specialist, Customer Support Specialist, Customer Service |
| Skills | Customer Relationship Management, Conflict Resolution, Problem Solving, Phone Support, Email Support, Order Processing, Customer Escalation, Ticketing, Knowledge Management, Empathy, Active Listening, SLA, Multitasking, Time Management, HubSpot, Shopify, PayPal, Zoom, Microsoft Teams, Microsoft Office, Google Workspace, Intercom, Live Chat, English, Igbo, Communication Skills |

## What I'm looking for

```text
I am looking for a customer-focused role where I can resolve issues, improve processes, mentor teammates, and contribute to high customer satisfaction and measurable KPI performance.
```

## About

```text
I am an empathetic, solutions-driven customer service professional with over 4 years' experience in fast-paced call center and remote support environments, skilled at turning customer issues into loyalty-building opportunities.

I've handled 60+ inbound/outbound calls daily, maintained a 95%+ customer satisfaction rating for 18 consecutive months, and supported cross-functional teams by flagging recurring issues and improving internal knowledge bases.

I am experienced with HubSpot, Shopify, Intercom, and productivity suites, and I enjoy mentoring new team members, developing call scripts, and consistently meeting SLAs and KPIs.
```

## Experience

### Customer Service Representative

Pwan Group. Feb 2022 - Aug 2025

```text
Handled 60+ inbound/outbound calls daily for land acquisition and service issues, maintained a 95%+ customer satisfaction rating over 18 months, and improved team performance by training new hires and refining call scripts.
```

Skills: Customer-Support, HubSpot, Coaching, Phone-Support

### Customer Support Associate

Konga.com. Nov 2020 - Jan 2022

```text
Provided email and live chat support for e-commerce customers, processed orders and refunds via Shopify and PayPal, and helped reduce average resolution time by 20% through knowledge base updates.
```

Skills: Email-Support, Live-Chat, Shopify, PayPal, Order-Processing, Customer-Feedback

## Education

### Highstone Global University

Master of Science, Public Health and Complementary Medicine

```text
Enrolled in an MSc in Public Health and Complementary Medicine (in-view) focusing on public health principles and complementary medicine approaches.
```

### Veritas University

Bachelor of Science, Microbiology. Grade: First Class Honors

```text
Completed a Bachelor of Science in Microbiology with First Class Honors, graduating in October 2020.
```

## Tech stack

- LiveChat
- Shopify
- Gmail
- Microsoft Teams
- HubSpot
- PayPal
- Google Workspace

To contact Anozie, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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