# Anna Redkolis

Anna Redkolis is a remote worker on Himalayas, CRM Manager at PE KTS, based in Ukraine.

Source: https://himalayas.app/@annaredkolis

```text
I build multichannel CRM campaigns that improve customer retention and engagement.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Ukraine |
| Authorized to work in | Ukraine |
| Job categories | CRM Manager, Lifecycle Marketing Manager, Email Marketing Specialist, Marketing Automation Specialist, Customer Retention Specialist, Marketing Analyst, Market Research Analyst, Copywriter, CRM Management, CRM Marketing Manager, Senior CRM Manager, CRM Operations Manager, Customer Relationship Manager |
| Skills | CRM, Lifecycle Marketing, Customer Retention, Marketing Automation, Multichannel Campaign Management, Email Marketing, SMS Marketing, Viber, Esputnik, Telescope, Data Analysis, Trend Analysis, Market Research, Copywriting, Canva, Excel, Microsoft Word, Google Workspace, Power BI, Data Verification, Audit |

## What I'm looking for

```text
I'm looking for a CRM or lifecycle marketing role where I can run data-driven multichannel campaigns, improve customer retention, expand marketing automation, and continue developing my analytics skills.
```

## About

```text
At PE KTS, I manage customer communications across Viber, SMS, RCS, and email through eSputnik. I launched and configured Telescope as a new RCS channel, expanding engagement beyond traditional SMS.

I plan promotional and automated trigger email campaigns for acquisition and retention, using traffic and performance metrics to refine channel strategy and send timing. My work supports retention initiatives at a company that achieved 19.17% growth in new customer acquisition.

My Data Marketing and Analytics studies, KPMG Ukraine audit internship, and independent market research have strengthened my analytical, data-verification, and market-research approach.
```

## Experience

### CRM Manager (current)

PE KTS. Apr 2025 - Present

```text
Manage multichannel customer communication campaigns across Viber, SMS, RCS, and email using the eSputnik marketing automation platform. Launched and configured Telescope, a new RCS messaging channel, and plan promotional and automated trigger email campaigns to support acquisition and retention goals.
```

Skills: Esputnik, Telescope, Viber, SMS, Email-Marketing, Marketing-Automation, Campaign-Management, Customer-Retention, Data-Analysis

### Audit Assistant Intern

[KPMG Ukraine LLC](https://himalayas.app/companies/kpmg-india). Nov 2024 - Mar 2025

```text
Assisted audit engagement teams, developing analytical rigor and data-verification skills transferable to marketing analytics. Completed practical training within the Markets department on the Data Marketing & Analytics track.
```

Skills: Data-Analysis, Audit, Data-Verification, Analytical-Skills

### Student Researcher

Science Days Academic Conference. May 2024 - May 2024

```text
Conducted and presented independent market research analyzing the competitive landscape of Ukraine's chocolate confectionery industry.
```

Skills: Market-Research, Data-Analysis, And-Presentations

## Education

### National University of Ostroh Academy

Bachelor's Degree, Data Marketing and Analytics. 2022 - Present

```text
Pursuing a Bachelor's degree in Data Marketing and Analytics, focusing on data-driven marketing strategies and analytics.
```

## Tech stack

- Viber
- Google Workspace
- Canva

To contact Anna, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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