# Anna Kozień

Anna Kozień is a remote worker on Himalayas, Head of Growth at TeaCode, based in Poland.

Source: https://himalayas.app/@annakozie

```text
Customer Success and account management leader at Polcode who built customer processes and grew international B2B accounts.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Poland |
| Authorized to work in | Poland |
| Salary expectations | 200k+ PLN |
| Job categories | Customer Success Manager |
| Skills | Customer Success Management, Strategic Account Management, Customer Lifecycle Management, Customer Retention, Renewals, Account Growth, Customer Success Operations, Customer Support Process Design, Customer Health, Customer Satisfaction, Escalation Management, Executive Stakeholder Management, Commercial Negotiation, Sales Management, Revenue Planning |

## About

```text
At Polcode, I managed international B2B relationships across the customer lifecycle, growing accounts while handling renewals, negotiations and escalations. I also aligned client priorities with software delivery teams.

As Sales Director, I managed 15 Managers and held indirect responsibility for around 100 people. I introduced clearer structures and reporting across sales, marketing and delivery.

At TeaCode, I worked with leadership on growth priorities, new markets and offer development across AI and travel. I simplified sales and CRM processes and built forecasting and commercial reporting.
```

## Experience

### Head of Growth (current)

TeaCode. Jan 2025 - Present

```text
Worked with leadership on growth priorities, new markets and offer development across AI and travel. Simplified sales and CRM processes and built forecasting and commercial reporting.
```

Skills: AI, Travel, Sales, CRM, Forecasting, Commercial-Reporting

### Owner

Hunter Green Studio. Jan 2010 - Dec 2026

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Ran an independent training and consulting business, working both directly with clients and through language schools and training providers. Designed and delivered English and business communication programmes for organisations including the Polish Parliament, Ministry of Regional Development, GDDKiA, Polish Academy of Sciences, Bank Guarantee Fund, Warsaw Higher School of Humanities, PKO BP, IKEA
```

Skills: Training, Consulting, Business-Communication, English, Growth-Strategy, Sales-Process-Improvement, Incentive-Design

### Head of Business Development

Polcode. Jan 2021 - Dec 2024

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Led commercial teams and strategic client relationships across international markets. Redesigned roles, processes and handoffs across New Business, Account Management, Customer Success and Delivery.
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Skills: Business-Development, Team-Leadership, Strategic-Account-Management, Forecasting, Negotiation, Outsourcing

### Sales Director

Polcode. Jan 2017 - Dec 2021

```text
Led Sales, Account Management and Marketing across international markets. Managed 15 Managers and held indirect responsibility for around 100 people across client-facing and software delivery teams.
```

Skills: Sales-Leadership, Account-Management, Marketing, Revenue-Planning, Client-Growth, Retention, Escalation-Management, Reporting

### New Business Development Manager

Polcode. Jan 2015 - Dec 2017

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Built the new business function from the ground up, including team structure, roles, processes and performance management. Developed acquisition channels across inbound, outbound, partnerships and sales platforms.
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Skills: Business-Development, Team-Building, Process-Design, Pipeline-Management, Marketing, Reporting

### Senior Account Manager

Polcode. Jan 2014 - Dec 2015

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Managed long-term international B2B relationships across the full customer lifecycle. Grew existing accounts while managing negotiations, escalations and commercial issues.
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Skills: Account-Management, B2B, Customer-Lifecycle, Negotiation, Escalation-Management, Software-Delivery

### Project Manager

AgreeYa Solutions. Jan 2013 - Dec 2014

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Managed international SaaS and e-commerce projects across the US, Europe and APAC. Coordinated clients, engineering teams and QA across distributed delivery environments.
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Skills: Project-Management, SaaS, Ecommerce, Distributed-Teams, Client-Coordination, QA, Risk-Management

### Account Manager

Polcode. Jan 2012 - Dec 2013

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Managed international technology accounts and software development teams. Grew client relationships while coordinating delivery, commercial discussions and issue resolution.
```

Skills: Account-Management, Software-Development, Client-Relationships, Commercial-Negotiation, Ecommerce, SaaS, Healthcare, Fintech, Edtech

### Project Manager

Polcode. Jan 2011 - Dec 2012

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Managed international software projects and development teams in Agile / Scrum environments. Coordinated requirements, priorities, delivery and day-to-day client communication.
```

Skills: Project-Management, Agile, Scrum, Client-Communication, Software-Delivery

## Education

### Civitas University

Undergraduate, Psychology. 2026 - Present

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Pursuing studies in Psychology at Civitas University, ongoing since 2026.
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### SWPS University

Postgraduate Diploma, Voice and Speech

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Completed a Postgraduate Diploma in Voice and Speech at SWPS University.
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### Warsaw University of Technology

Postgraduate Diploma, IT Project Management

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Completed a Postgraduate Diploma in IT Project Management at Warsaw University of Technology.
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### Maria Curie-Skłodowska University

Master's Degree, Applied Linguistics

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Earned a Master's Degree in Applied Linguistics with specializations in English, German, and French.
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### University of Warsaw

Undergraduate, Philosophy

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Completed undergraduate studies in Philosophy at the University of Warsaw.
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## Tech stack

- Jira
- HubSpot
- Confluence
- ChatGPT

To contact Anna, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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