# anmol soni

anmol soni is a remote worker on Himalayas, Team Leader at Annova Solutions, based in India.

Source: https://himalayas.app/@anmolsoni08

```text
I lead compliant operations teams across fintech, healthcare, Trust and Safety, content moderation, and customer support.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 70k+ INR |
| Job categories | Operations Manager, Team Lead, Customer Support Manager |
| Skills | Operations Management, Team Leadership, People Management, Customer Support, Content Moderation, Trust and Safety, Fintech, Healthcare Operations, Medical Record Retrieval, HIPAA compliance, PCI DSS, Data Privacy, Quality Assurance, Quality Control, Root Cause Analysis, Performance Monitoring, Coaching, KPI Management, SLA Management, Workforce Planning, Capacity Planning, Client Communication, Stakeholder Communication, Conflict Resolution, Escalation Management, CRM, Ticketing Systems, Salesforce, Zendesk, Excel, Google Sheets, Google Form, Google Slides, Financial Analysis, Financial Modeling, Anti Money Laundering, KYC, CDD, EDD, PEP Screening, SARs, Fraud Prevention, Document Validation, Data Annotation, Content Classification, Data Validation, Data Labeling |
| LinkedIn | https://linkedin.com/in/anmol-soni-549b4b262 |

## What I'm looking for

```text
I'm looking to lead operations teams where I can improve quality, compliance, customer experience, and team performance through coaching, process improvements, and data-driven reporting.
```

## About

```text
I've led operations teams across fintech, healthcare, customer support, trust and safety, and content moderation, handling teams of 25+ FTEs while improving quality, CSAT, and operational performance.

At Annova Solutions, I manage end-to-end medical record retrieval operations, maintain HIPAA and client compliance, and resolve customer escalations with internal teams and clients. I use Excel reporting to track performance and operational trends.

At Unifycx and TaskUs, I've led support teams handling digital payments, transaction failures, refunds, chargebacks, KYC verification, and account security concerns. I coach associates through call reviews, feedback, action plans, and one-on-one sessions while meeting SLA, AHT, CSAT, quality, PCI-DSS, and data privacy standards.

My quality background includes root-cause analysis, calibration, documentation review, fraud and AML-related checks, KYC onboarding, CDD, EDD, PEP, SAR, data annotation, and content classification. I focus on practical process improvements that help teams work clearly, consistently, and confidently.
```

## Experience

### Team Leader (current)

Annova Solutions. Apr 2026 - Present

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Managed end-to-end medical record retrieval operations while ensuring HIPAA and client compliance. Conducted coaching, performance reviews, and action plans to improve team performance and quality scores.
```

Skills: HIPAA, Compliance, Excel, Team-Leadership, Performance-Reviews, Client-Management, Escalation-Management

### Associate Manager/Team Leader

Unifycx. Oct 2025 - Apr 2026

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Led inbound support associates handling digital payments, failed transactions, refunds, and account-related queries. Served as primary escalation point for complex customer issues and ensured compliance with FinTech regulations and PCI-DSS standards.
```

Skills: Fintech, PCI-DSS, Compliance, SLA-Management, AHT, CSAT, Quality-Assurance, Coaching, Mentorship, Escalation-Handling

### Assistant Manager/Team Leader

Taskus India Pvt Ltd. Jan 2024 - Oct 2025

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Managed daily operations, coordinated team schedules, and implemented quality assurance measures. Developed cross-functional relationships and contributed to the interviewing process.
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Skills: Operations-Management, Scheduling, Quality-Assurance, Cross-Functional-Collaboration, Interviewing

### Quality Analyst

Taskus India Pvt Ltd. Feb 2022 - Jan 2024

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Conducted root cause analyses on recurring defects and implemented corrective actions. Provided regular updates to leadership on quality metrics and collaborated with cross-functional teams to develop targeted solutions.
```

Skills: Root-Cause-Analysis, Quality-Metrics, Corrective-Actions, Cross-Functional-Collaboration, Continuous-Improvement

### Associate

Taskus India Pvt Ltd. Mar 2021 - Feb 2022

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Trained junior analysts on financial modeling best practices and led initiatives to improve financial analysis tools. Conducted detailed financial analysis to identify operational changes and areas for improvement.
```

Skills: Financial-Modeling, Training, Financial-Analysis, Process-Improvement

## Education

### Dr. Hari Singh Gaur University

Bachelor of Arts, Arts

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Pursued a Bachelor of Arts degree.
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### G.C.M Convent

Secondary Schooling, General

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Completed secondary schooling.
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## Tech stack

- Salesforce
- Zendesk
- Google Sheets
- Microsoft Excel

To contact anmol, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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