# ankita thakur

ankita thakur is a remote worker on Himalayas, Customer Service Associate at Firstsource Solutions Limited, based in India.

Source: https://himalayas.app/@ankitathakur4

```text
Customer Service Associate at Firstsource Solutions Limited, resolving customer concerns and documenting cases in CRM systems.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 581k+ INR |
| Job categories | Customer Support Representative, Customer Service |
| Skills | International Customer Support, Customer Service, Voice support, Live Chat, Complaint Resolution, Query Management, CRM documentation, CRM Tools, Customer Interaction Records, First Call Resolution, Service standards, Infosec, Confidentiality, Microsoft Office, Microsoft Word |

## What I'm looking for

```text
I'm eager to grow in customer experience, operations, and technology-driven roles.
```

## About

```text
At Firstsource Solutions Limited, I handled customer interactions through voice and customer-support channels, worked to resolve concerns, and maintained customer case records using CRM and company systems.

At Concentrix, I provided voice and live-chat support to international customers, assisting with queries, complaints, and service-related issues. I documented interactions in CRM tools and followed company policies and quality standards.

I'm pursuing a Bachelor of Computer Application at Amity University. My coursework covers computer applications, programming, and digital technologies for IT and business environments.
```

## Experience

### Customer Service Associate

[Firstsource Solutions Limited](https://himalayas.app/companies/firstsourc). Apr 2026 - Oct 2026

```text
Handled customer interactions professionally through voice and support channels, ensuring clear communication and effective resolution. Maintained accurate records of customer interactions using CRM and company systems.
```

Skills: Customer-Service, Voice-support, CRM, Communication-Skills, Problem-Solving, Multitasking, Documentation

### Customer Support Representative

[Concentrix](https://himalayas.app/companies/concentrix). Oct 2025 - Jan 2026

```text
Provided high-quality customer support through voice calls and live chat for international customers. Assisted customers with queries, complaints, and service-related issues in a professional and empathetic manner.
```

Skills: Customer-Support, Live-Chat, Voice-support, CRM, Communication-Skills, Problem-Solving, Multitasking, Adaptability

## Education

### Amity University

Bachelor of Computer Application, Computer Application. 2023 - Present

```text
Pursuing a Bachelor of Computer Application with coursework in computer applications, programming, analytical thinking, problem-solving, and digital technologies for IT and business environments.
```

## Tech stack

- Microsoft Excel
- Microsoft Word
- Microsoft Office

To contact ankita, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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