# ANJANI UPADHYAY

ANJANI UPADHYAY is a remote worker on Himalayas, Senior WFM Analyst | Capacity Planner at Zscaler, based in India.

Source: https://himalayas.app/@anjaniupadhyay

```text
Senior WFM Analyst and Capacity Planner at ZSCALER, improving resource utilization and reducing answer times to 20–30 minutes.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 140k+ INR |
| Job categories | Workforce Management Analyst, Capacity Planning Specialist, Resource Planner, Operations Analyst |
| Skills | Workforce Management, Capacity Planning, Resource Planning, Workforce Forecasting, Resource Allocation, Deployment, Supply And Demand, Real Time Operations, Operational Reporting, KPI Dashboards, Staffing Analysis, Coverage Analysis, Productivity Reporting, Schedule Adherence, Process Improvement |

## What I'm looking for

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I’m looking to apply my workforce management experience to AI data operations, supporting demand and capacity planning, workload allocation, operational KPI tracking, productivity reporting, and coordination across distributed teams.
```

## About

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At ZSCALER, I lead a team of 6 analysts supporting global operations across 4 countries. I coordinate workforce readiness and capacity planning, and develop Tableau and Power BI dashboards to help senior leaders track operational performance.

I’ve also worked in workforce management roles at GOLDMAN SACHS and CONCENTRIX, supporting staffing, forecasting, and service delivery. At ZSCALER, process enhancements reduced Average Speed of Answer from 60+ minutes to approximately 20–30 minutes.
```

## Experience

### Senior WFM Analyst | Capacity Planner (current)

[Zscaler](https://himalayas.app/companies/zscaler). Jan 2024 - Present

```text
Lead a team of 6 analysts supporting global operations across 4 countries, coordinating workforce readiness and service delivery. Developed Tableau and Power BI dashboards tracking KPIs and drove forecasting and capacity-planning initiatives.
```

Skills: Tableau, Power-BI, Workforce-Management, Capacity-Planning, Forecasting, Resource-Allocation, KPI-Dashboards, Process-Improvement, Automation, Stakeholder-Management

### WFM Analyst

[Goldman Sachs](https://himalayas.app/companies/goldman-sachs). Nov 2022 - Jan 2024

```text
Managed real-time workforce operations, optimizing staffing levels and queue coverage to support SLAs. Analyzed volume trends and workforce metrics to support capacity planning and resource alignment.
```

Skills: Workforce-Management, Real-Time-Operations, Capacity-Planning, Forecasting, Resource-Allocation, Schedule-Adherence, Reporting, Data-Analysis

### Real-Time Analyst

[Concentrix](https://himalayas.app/companies/concentrix). Sep 2018 - Oct 2022

```text
Managed schedules, queue coverage, and workforce allocation to support service-level targets. Analyzed workforce data for forecasting and capacity planning, and provided technical support for hardware and CRM platforms.
```

Skills: Workforce-Management, Real-Time-Operations, Forecasting, Capacity-Planning, Resource-Allocation, Technical-Support, CRM, Excel

## Education

### AKUT / Greater Noida College of Technology

B.Tech., Civil Engineering. 2013 - 2017

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Pursued a Bachelor of Technology in Civil Engineering from 2013 to 2017.
```

### Bihar School Examination Board

12th, Science

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Completed 12th grade in Science in 2013.
```

## Tech stack

- Tableau
- Amazon Connect
- Jira
- Confluence
- Power BI

To contact ANJANI, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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