# Anita Onyinye

Anita Onyinye is a remote worker on Himalayas, Business Support & Customer Success Specialist at ENY Consulting, based in Nigeria.

Source: https://himalayas.app/@anitaonyinye

```text
I resolve customer requests, streamline support operations, and maintain accurate CRM records across service-driven teams.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 30k+ USD |
| Job categories | Customer Support Specialist, Customer Success Specialist, Business Support Specialist, Operations Team Lead, Customer Service, Business Analyst, CRM Administrator, Senior Customer Support Specialist, Lead Customer Support Specialist |
| Skills | Customer Support, Customer Success, Supplier Support, Customer Onboarding, Issue Resolution, Complaint Resolution, CRM Management, HubSpot, Zoho CRM, Excel, Microsoft Word, PowerPoint, Google Workspace, Google Docs, Google Sheets, Google Drive, Gmail, SQL, Power BI, Data Analysis, Data Reporting, Business Process Analysis, Documentation, Data Entry, Records Management, Request Tracker, Stakeholder Communication, Process Improvement, Nifty, Trello, ClickUp, Jira, Confluence |

## What I'm looking for

```text
I'm looking for customer success, customer support, business support, or operations roles where I can improve service delivery, manage customer requests, maintain accurate records, and coordinate teams to resolve issues efficiently.
```

## About

```text
At ENY Consulting, I manage client enquiries, onboarding, CRM records, service follow-ups, Excel trackers, and process documentation to keep customer requests moving to resolution. Previously at GTEXT Holdings, I led daily customer support operations, coordinated escalations, prepared service reports, and supervised team workflows.

Across customer support, operations, and business support roles, I bring over four years of experience handling phone, email, and digital enquiries, documentation review, stakeholder communication, reporting, and cross-functional coordination. I use HubSpot, Zoho, Excel, SQL, and Power BI to maintain accurate information, track requests, and support practical process improvements.
```

## Experience

### Business Support & Customer Success Specialist (current)

ENY Consulting. Jun 2024 - Present

```text
Managed customer enquiries across multiple channels, supported client onboarding, maintained CRM records, and coordinated with internal teams to resolve issues. Developed reports and process documentation using Microsoft Excel.
```

Skills: Customer-Support, CRM, HubSpot, Zoho, Excel, Documentation, Reporting, Process-Coordination

## Education

### University of Benin

Bachelor's Degree, Education / English Language

```text
Pursued a Bachelor's degree in Education with a focus on English Language.
```

## Tech stack

- Jira
- HubSpot
- Google Workspace
- Trello
- ClickUp
- Microsoft Excel
- SQL
- Zoho CRM

To contact Anita, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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