# Angie Yeraldin Bermudez Ubaque

Angie Yeraldin Bermudez Ubaque is a remote worker on Himalayas, Agente de Call Center at CYMETRIA GROUP S.A.S., based in Colombia.

Source: https://himalayas.app/@angieyeraldinbermude

```text
Customer service specialist at CYMETRIA GROUP S.A.S., supporting enrollment and user requests for high-tech courses including AI and cybersecurity.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Colombia |
| Authorized to work in | Colombia |
| Salary expectations | 54k+ USD |
| Job categories | Customer Service, Call Center Representative, Customer Experience Specialist, Customer Support Specialist, Sales |
| Skills | Customer Service, Customer Support, Call Center Operations, Customer Experience, PQR Management, First Contact Resolutions, User Enrolment, User Retention, Billing Support, Commercial Procedures, Telecommunications Support, Utility Customer Service, Digital Channels, Live Chat, In Person Customer Service |

## About

```text
At CYMETRIA GROUP S.A.S., I supported camp participants with enrollment, follow-up, and personalized guidance for courses in AI, digital marketing, and cybersecurity. I also handled user requests tied to strategic agreements with public and business organizations.

At GRUPO COS, serving Vanti - Gas Natural, I assisted users in person, managed and escalated PQRs, and used SAP and Microsoft Office to record updates. I also digitized and organized supporting documents.

At GSS, I assisted Vanti - Gas Natural users through chat with commercial procedures, billing questions, claims, and gas emergency reports. Earlier, I supported WOM Telecomunicaciones users at COMDATA and provided sales and after-sales service at EMERGIA.
```

## Experience

### Agente de Call Center

CYMETRIA GROUP S.A.S.. Oct 2024 - Oct 2026

```text
Provided personalized attention, enrollment, and support to campers in high-tech courses including AI, Digital Marketing, and Cybersecurity. Managed requirements and support for users linked to strategic agreements with the Mayor's Office of Medellin, Chamber of Commerce, and District Secretary of Economic Development.
```

Skills: Call-Center, Atención-al-Cliente, Soporte-A-Usuarios-Finales, Digital-Platforms, Gestión-De-Requerimientos, Trazabilidad, Operational-Metrics

### Gestora de Experiencia

GRUPO COS. Mar 2024 - Sep 2024

```text
Provided direct in-person user attention, offering immediate solutions at first contact. Managed PQRs and internal requests, digitized files, and used SAP and Microsoft Office for record keeping.
```

Skills: Atención-al-Cliente, PQR, Gestión-Documental, SAP, Microsoft-Office, Digitalization

### Asistente de Servicio al Cliente

GSS. Apr 2023 - Feb 2024

```text
Provided comprehensive user support via written chat, handling multiple interactions simultaneously. Advised on commercial procedures, billing explanations, claims, and natural gas emergency reporting.
```

Skills: Text-Chat, Atención-al-Cliente, Facturación, Reclamos, Soporte-A-Usuarios-Finales

### Asistente de Servicio al Cliente

COMDATA

```text
Provided mobile phone user support for basic technical issues, commercial plans, billing, and retention. Registered and classified calls in internal information systems.
```

Skills: Soporte-Técnico, Facturación, Retention, Registro-De-Llamadas, Sistemas-internos

### Asesora de Ventas y Servicios

EMERGIA

```text
Conducted phone sales of insurance and financial service portfolios. Provided post-sale support, resolved coverage questions, and filed customer requests.
```

Skills: Ventas, Telemarketing, Seguros, Financial-Services, Atención-Posventa, Gestión-De-Solicitudes

## Education

### TECNISISTEMAS

Técnica en Digitación en Paquetes Empresariales, Digitación y Paquetes Empresariales. 2008 - 2008

```text
Completed a technical program in typing and business software packages.
```

### Colegio Virginia Gutiérrez de Pineda

Bachiller Académico, General Studies. 2006 - 2008

```text
Completed high school education, earning the title of Bachiller Académico.
```

## Tech stack

- Microsoft Excel
- SAP
- Microsoft Word
- Microsoft Office

To contact Angie Yeraldin, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Alejandra Naranjo](https://himalayas.app/@alejandranaranjo): Customer Care and Sales Representative, Asurion
- [Elisenia Cifuentes torres](https://himalayas.app/@eliseniacifuentestor): Legal Referral Coordinator, Bibiyan Law Group
- [Ashley Rozo](https://himalayas.app/@ashleyrozo): Live Expert, Activos SAS
- [Nicol Ortiz](https://himalayas.app/@nicolortiz): Citizen Service & PQR, Emergia
- [Karen Mariano User](https://himalayas.app/@karenmarianouser): Agente Comercial, Soluciones Bpo
- [Sergio Ruiz](https://himalayas.app/@sergioruiz): Customer Support & Sales, Freelance
- [andres serrano](https://himalayas.app/@andresserrano): Seasonal Logistics Agent, Lynxus
- [Diana Milena Gutiérrez Montoya](https://himalayas.app/@dianamilenagutirrezm): Auxiliar Administrativa, Grupo Éxito
- [Felipe Dangond Visual](https://himalayas.app/@felipedangondvisual): Customer Service Representative, Teleperformance
- [Paola Guizao](https://himalayas.app/@paolaguizao): Gestora Comercial – Regionales, CESVI Colombia S.A. / MAPFRE Colombia