# Angelo Gabriel Arias

Angelo Gabriel Arias is a remote worker on Himalayas, Talent Acquisition at Syntech Recruitment, based in Philippines.

Source: https://himalayas.app/@angelogabrielarias

```text
Customer Success professional across healthcare and financial services, supporting Anthem members and coordinating claims, care, and escalations.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 80k+ PHP |
| Job categories | Customer Success Specialist, Recruiter, Project Manager, Operations Manager, Executive Assistant, Customer Support Specialist |
| Skills | Customer Success, Customer Support, Customer Retention, Escalation Resolution, Healthcare Customer Service, HIPAA, HEDIS, Insurance Claims Support, Disability Claims, Recruitment, Talent Acquisition, Project Coordination, Operations Management, Quality Assurance, Process Improvement |

## About

```text
At Carelon Global Solutions, I assisted Anthem Blue Cross Blue Shield members with healthcare and medical insurance concerns, including appointments, provider communication, and transportation. I also supported claims, grievances, and prior authorizations while following HIPAA guidelines and HEDIS measures.

Across customer support and operations roles, I’ve handled voice, chat, SMS, and email inquiries, supported escalations, and coordinated work across teams. At AM Arias & Sons Construction Corp., I oversaw construction and renovation projects alongside financial, HR, and administrative operations.
```

## Experience

### Talent Acquisition (current)

Syntech Recruitment. Sep 2026 - Present

```text
Advise hiring managers on job descriptions, market realities, and interview readiness; engage candidates and communicate company value propositions. Coordinate candidate feedback and offers through onboarding; promote company culture and benefits.
```

Skills: Talent-Acquisition, Hiring, Interviewing, Onboarding, Candidate-Engagement

### Unit Manager Recruitment Specialist Licensed Financial Advisor (current)

AXA Philippines. Jun 2026 - Present

```text
Recruit, interview, train, coach, and develop Financial Advisors; monitor KPIs and support unit sales objectives. Develop insurance portfolios and maintain company standards, data privacy requirements, and Insurance Commission compliance.
```

Skills: Recruitment, Training, Coaching, KPI-Monitoring, Insurance, Compliance, Data-Privacy

### Lead Generation Filing Specialist

Simple.biz & Hogan Smith Law. May 2026 - Oct 2026

```text
Qualified warm leads, scheduled appointments, and handled claimant calls regarding Social Security disability claims and appeals. Promoted to Filing Specialist after one week based on performance and quick learning; supported claim and appeal filing, SSA coordination, fax submissions, case-manager coordination, hearing scheduling, and claimant updates.
```

Skills: Lead-Generation, Appointment-Setting, Social-Security-Disability, Claims, Appeals, FOCI-SSA-Coordination, Case-Management

### Chat Support & Recruitment

Chatmore. Mar 2026 - Aug 2026

```text
Managed multiple customer chats, recruited and coached new hires on chat protocols and sales methods, and prepared daily sales and performance reports.
```

Skills: Live-Chat, Recruitment, Coaching, Sales, Reporting

### Appointment Setter

RoofTop Independent Contractor. Jan 2026 - Mar 2026

```text
Qualified homeowners, generated prospects, scheduled roofing inspection appointments, and maintained appointment quality standards.
```

Skills: Appointment-Setting, Lead-Generation, Prospecting

### Customer Care Associate Team QA Subject Matter Expert

Carelon Global Solutions. Oct 2024 - Feb 2026

```text
Assisted Anthem Blue Cross Blue Shield members with healthcare and medical insurance concerns, appointments, provider communication, and transportation. Supported claims, grievances, prior authorizations, payments, and inquiries involving CPT, ICD, and CMS-1500; followed HIPAA guidelines and HEDIS measures. Assisted colleagues with complex calls, shadowed trainers, and mentored team members in QA/
```

Skills: Healthcare, Insurance, HIPAA, HEDIS, CPT, ICD, CMS-1500, Quality-Assurance, Mentorship

### Social Media Manager

Freelance Social Media Manager. Nov 2025 - Jan 2026

```text
Managed content calendars, publishing, community engagement, social listening, competitor monitoring, graphics, captions, short-form videos, analytics, and reports.
```

Skills: Social-Media-Management, Content-Calendar, Community-Engagement, Social-Listening, Analytics, Graphics, Video

### Property Consultant

DMCI Homes. May 2025 - Nov 2025

```text
Consulted on property and investment opportunities, researched markets, maintained listings, conducted viewings, and generated leads.
```

Skills: Real-Estate, Property-Consulting, Market-Research, Lead-Generation

### Chat Support Mentor

Keep Company. Nov 2024 - May 2025

```text
Managed multiple chats, mentored new hires, coordinated chat-handling practices, and prepared daily sales and performance reports.
```

Skills: Live-Chat, Mentorship, Coordination, Reporting

### Blended Client Support Level 2

[TELUS International Philippines](https://himalayas.app/companies/telus-international-ai-inc). Dec 2023 - Jul 2024

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Handled voice, chat/SMS, and email concerns; coordinated with U.S.-based photographers using Slack and provided account-creation and basic technical support.
```

Skills: Customer-Support, Voice, Chat, Email, Slack, Technical-Support

### Customer Service Representative, CareCredit

Synchrony Global Services. Dec 2022 - Dec 2023

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Reviewed accounts, assisted with promotions and complaints, coordinated with Collections, Fraud, Payment Solutions, and Technical Support, and provided technical troubleshooting.
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Skills: Customer-Service, Account-Management, Collections, Fraud, Technical-Troubleshooting

### Chat Support Specialist, Pure Non-Voice

TextFactory. Jun 2022 - Jul 2023

```text
Managed multiple client-based chat conversations while maintaining customer satisfaction.
```

Skills: Live-Chat, Customer-Satisfaction

### Customer Support / Back Office Support Team QA, Lazada Singapore / RedMart

[Teleperformance Philippines](https://himalayas.app/companies/teleperformance-com). Jan 2022 - Dec 2022

```text
Reviewed tickets exceeding SLAs, handled social feedback and escalations, and coordinated with Finance, Transport, Quality, and Risk teams. Provided voice, email, and chat support for product, logistics, delivery, and promotional concerns; performed troubleshooting and quality assessments.
```

Skills: Customer-Support, Back-Office, Quality-Assurance, Escalation-Management, SLA, Troubleshooting

### Project Manager

AM Arias & Sons Construction Corp.. Jul 2011 - Dec 2022

```text
Oversaw construction, renovation, and build-and-sell projects; managed bills of materials, payroll, financial operations, HR, recruitment, timekeeping, bookkeeping, and documentation.
```

Skills: Project-Management, Construction, Renovations, Payroll, Finance-Operations, Human-Resources, Recruitment, Bookkeeping

### Uber Eats Support / Team Support

[TaskUs](https://himalayas.app/companies/taskus). Dec 2020 - Jan 2022

```text
Assisted drivers with delivery and restaurant concerns; coordinated among drivers, customers, and restaurants and supported agent escalations.
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Skills: Customer-Support, Escalation-Management, Coordination

### General Manager

Aqua Serv & Labada Rosa. Jan 2008 - Sep 2021

```text
Managed daily business operations, sales, inventory, HR, recruitment, payroll, financial administration, bookkeeping, and deliveries.
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Skills: Operations-Management, Sales, Inventory, Human-Resources, Recruitment, Payroll, Financial-administration, Bookkeeping

### Customer Service Representative, US Airways

[Alorica](https://himalayas.app/companies/alorica). Jul 2010 - May 2011

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Handled U.S. customer calls about domestic and international travel, flight reservations, and frequent-flyer mile bookings.
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Skills: Customer-Service, Travel, Reservations, Frequent-Flyer

### Administrative Assistant

COGURO Trading Corporation. May 2006 - Dec 2007

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Assisted with schedules and communications, organized client payments, performed data entry, maintained records, and conducted research.
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Skills: Administrative-Support, Scheduling, Data-Entry, Record-keeping, Research

### Customer Service Representative, Dish Network

Eparlance. Aug 2005 - May 2006

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Handled customer inquiries, television-related technical concerns, and basic financial account inquiries.
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Skills: Customer-Service, Technical-Support, Financial-Inquiries

### Customer Service Representative

Advanced Contact Solutions. Jan 2005 - Aug 2005

```text
Handled customer inquiries, technical concerns, and basic financial account concerns.
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Skills: Customer-Service, Technical-Support, Financial-Inquiries

### Development Specialist

Robinsons Convenience Store. Jun 2004 - Jan 2005

```text
Conducted market research, feasibility studies, site visits, product surveys, inventory planning, and strategic site planning.
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Skills: Market-Research, feasibility-studies, Site-visits, Inventory-Planning, Strategic-Planning

## Education

### Philippine Women’s University

Bachelor of Science, Interior Design. 2011 - 2015

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Pursued a Bachelor of Science in Interior Design, focusing on design principles and spatial planning.
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### Philippine Women’s University

Bachelor of Fine Arts, Advertising. 2000 - 2003

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Completed a Bachelor of Fine Arts in Advertising, with coursework in visual communication and marketing.
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### Jesu–Mariae School

High School Diploma, General Studies. 1997 - 2000

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Completed high school education at Jesu–Mariae School.
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### Don Bosco Technical Institute Makati

Grade School Diploma, General Studies. 1989 - 1996

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Completed grade school education at Don Bosco Technical Institute Makati.
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## Tech stack

- Salesforce
- Adobe Photoshop
- Slack
- Microsoft Teams
- Google Workspace
- Microsoft Office 365
- Notion
- ClickUp
- Google Sheets
- Microsoft Excel
- monday.com
- Hubstaff
- Discord
- Google Meet
- Citrix
- AutoCAD
- ServiceTitan
- Microsoft Word
- Microsoft PowerPoint

To contact Angelo Gabriel, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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