# Angelica Miranda

Angelica Miranda is a remote worker on Himalayas, Tech Support Specialist at TechMahindra, based in Mexico.

Source: https://himalayas.app/@angelicamiranda1

```text
Technical support specialist at TechMahindra who resolved network infrastructure issues and improved escalation workflows.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Mexico |
| Authorized to work in | Mexico |
| Salary expectations | 80k+ MXN |
| Job categories | Operations and Data Support Professional, Operations Specialist, Data Support Specialist, Project Administrator, Document Controller |
| Skills | Technical Support, Network Troubleshooting, Remote Diagnostics, Claims Processing, Workflow Automation, Incident Management, Data Entry, Account Data Analysis, Escalation Management, Knowledge Base Documentation, Contract Document Control, Documentation Auditing, Regulatory Compliance, Cost Estimation, Budgeting |

## About

```text
At TechMahindra, I performed remote diagnostics and system troubleshooting to resolve network infrastructure anomalies. I also analyzed account data and client profiles to identify operational bottlenecks and opportunities for account upgrades.

I coordinated with field operations and Tier-2 engineering to streamline escalations, dispatch resources, and resolve systemic bottlenecks. I documented resolution steps through digital support channels to help update the internal knowledge base.

At Teleperformance, I tracked and resolved operational incidents across digital platforms and databases, while documenting correspondence in English and Spanish. Earlier, at SAPIingenieriaS.A.deC.V., I managed and audited contract and technical documentation for compliance with SICT and FONATUR standards, and reviewed project cost estimates, budgets, and financial reports.
```

## Experience

### Tech Support Specialist

[TechMahindra](https://himalayas.app/companies/tech-mahindra). Nov 2025 - Aug 2026

```text
Performed remote diagnostic analysis and system troubleshooting to resolve complex network infrastructure anomalies. Coordinated cross-functionally with field operations and Tier-2 engineering teams to streamline escalation workflows.
```

Skills: Microsoft-Office, Google-Workspace, Claims-Processing, Audit-Calibration, Workflow-Automation, Bookkeeping, Financial-Reporting, Analytical-Thinking, Attention-To-Detail, Self-Direction-and-Autonomy, Adaptability-and-Resiliency, Cross-Functional-Collaboration

### Operations and Data Support Specialist

[Teleperformance](https://himalayas.app/companies/teleperformance-com). May 2024 - Aug 2025

```text
Navigated and updated multiple digital platforms and databases simultaneously to track, log, and resolve complex operational incidents. Managed high-volume written and verbal correspondence in English and Spanish, ensuring clear documentation of resolutions.
```

Skills: Microsoft-Office, Google-Workspace, Claims-Processing, Audit-Calibration, Workflow-Automation, Bookkeeping, Financial-Reporting, Analytical-Thinking, Attention-To-Detail, Self-Direction-and-Autonomy, Adaptability-and-Resiliency, Cross-Functional-Collaboration

### Project Administrator and Document Controller

SAPIingenieriaS.A.deC.V.. Jun 2022 - Jul 2023

```text
Managed, compiled, and audited critical contract files and technical documentation to ensure 100% compliance with SICT and FONATUR regulatory standards. Reviewed and reconciled cost estimates, budgets, and financial reports for public and private road infrastructure projects.
```

Skills: Microsoft-Office, Google-Workspace, Claims-Processing, Audit-Calibration, Workflow-Automation, Bookkeeping, Financial-Reporting, Analytical-Thinking, Attention-To-Detail, Self-Direction-and-Autonomy, Adaptability-and-Resiliency, Cross-Functional-Collaboration

## Education

### Universidad Nacional Autónoma de México (UNAM)

Bachelor of Science, Geological Engineering

```text
Pursuing a Bachelor of Science in Geological Engineering, currently in progress.
```

### Palacio de Minería, UNAM

Postgraduate Diploma, Banking & Finance

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Completed a Postgraduate Diploma in Banking & Finance.
```

### VITAN Industrial Solutions

Certification, Project Management & Leadership

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Earned a certification in Project Management & Leadership.
```

## Tech stack

- Microsoft Office

To contact Angelica, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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