# Angelee Walker

Angelee Walker is a remote worker on Himalayas, Quality Assurance Analyst at Alorica, based in United States.

Source: https://himalayas.app/@angeleewalker

```text
Dedicated customer service professional with strong interpersonal skills.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United States |
| Authorized to work in | United States |
| Job categories | Customer Service Representative, Customer Experience Manager, Technical Support Specialist, Customer Service Manager, Customer Service Associate, QA Analyst, Customer Support Specialist, Customer Service |
| Skills | Customer Service, Interpersonal Skills, Technical Support, Quality Assurance, Data Analysis, Oracle, Excel, Problem Solving, Communication Skills |

## What I'm looking for

```text
I am looking for a role that values customer satisfaction and offers opportunities for growth.
```

## About

```text
My name is Angelee Walker, and I am a dedicated customer service professional with a strong focus on building relationships and ensuring customer satisfaction. With experience spanning various roles, I have honed my interpersonal skills and developed a deep understanding of customer needs. My journey began at Ross Stores, where I maintained the frontend and sales floor while ensuring a fast and efficient checkout experience for customers.

At Alorica, I transitioned into multiple roles, including Customer Experience Agent and Tech Support. I excelled in opening customer accounts, resolving product issues, and providing technical support. My current position as a Quality Assurance Analyst allows me to leverage my analytical skills to monitor agent performance and improve customer interactions. I am passionate about using data-driven insights to enhance team efficiency and customer satisfaction.
```

## Experience

### Quality Assurance Analyst (current)

[Alorica](https://himalayas.app/companies/alorica). Mar 2022 - Present

```text
Monitored agent performance, evaluating customer interactions, identifying process improvement opportunities, and ensuring compliance with company and regulatory standards. Utilized Oracle, Verint, and Excel to improve customer satisfaction and support team efficiency through actionable feedback and data-driven insights.
```

Skills: Quality-Assurance, Performance-Monitoring, Process-Improvement, Compliance, Oracle, Excel, Data-Analysis, Coaching

### Tech Support and Warranty Services

[Alorica](https://himalayas.app/companies/alorica). Oct 2021 - Mar 2022

```text
Assisted in technical support for account and website issues utilizing troubleshooting. Contacted manufacturers to assist with warranty services including repairs and parts inquiries.
```

Skills: Technical-Support, Troubleshooting, Email-Support, Phone-Support

### Customer Experience Agent

[Alorica](https://himalayas.app/companies/alorica). May 2021 - Aug 2021

```text
Opened customer accounts by recording account information. Resolved product or service issues by dissecting situations, expediting correction or adjustments, and following up to ensure resolution.
```

Skills: Data-Analysis

### Customer Service Representative

Ross Stores. Sep 2018 - Apr 2021

```text
Maintained frontend and sales floor, while answering calls for product information. Guaranteed customer satisfaction and fast check out.
```

Skills: Customer-Service, Sales, Product, Customer-Satisfaction

## Education

### Gateway High school

High school diploma, General Studies

```text
Completed high school education, gaining foundational knowledge across various subjects. Developed essential academic and social skills.
```

### Florida Atlantic University

Associate of Science, General Science

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Pursued an Associate of Science degree, focusing on core scientific principles. Acquired a solid academic foundation for further studies.
```

### University of South Florida

Bachelor of Science, Biomedical Sciences

```text
Completed a Bachelor of Science in Biomedical Sciences, focusing on biological and medical principles. Gained in-depth knowledge in areas relevant to health and disease.
```

## Tech stack

- Gmail

To contact Angelee, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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