# Andro Zeledon

Andro Zeledon is a remote worker on Himalayas, Commercial Operations Coordinator at Grandstand, based in Costa Rica.

Source: https://himalayas.app/@androzeledon

```text
I coordinate B2B commercial operations, compliance workflows, and AI-driven process improvements.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Costa Rica |
| Authorized to work in | Costa Rica |
| Salary expectations | 60k+ USD |
| Job categories | Commercial Coordinator, Operations Coordinator, Account Coordinator, Customer Service Supervisor |
| Skills | Account Coordination, Customer Support, Microsoft Office, Google Workspace, CRM Data Entry, EVE, HubSpot, Jira, Confluence, Atlassian, Compliance Tracking, Reporting, Process documentation, Quality Assurance, Claude, Microsoft Copilot, ChatGpt, AI Tools, English, Spanish, Project Management, Business Administration |

## What I'm looking for

```text
I'm looking to apply my B2B account coordination, compliance tracking, QA, and AI process-improvement experience in an operations-focused role where I can streamline workflows and keep cross-functional work accurate and on schedule.
```

## About

```text
At Grandstand, I coordinated account updates, Jira tickets, and cross-functional workflows for a 30+ account B2B portfolio including DraftKings, FanDuel, BetMGM, Caesars, Fanatics, and bet365.

I performed QA on account and compliance updates, maintained accurate records across EVE, Keeper, and Netsuite, and helped deliver zero escalated compliance violations across four years. I also produced weekly workflow reports that kept open items visible and on schedule.

I built ARACNE, an AI-powered tool that reduced a 400+ step manual link-generation task to 15–20 minutes and became a standard team process. My background also includes financial transaction processing, high-volume client outreach, customer service, and team supervision.
```

## Experience

### Commercial Operations Coordinator

Grandstand. Oct 2022 - May 2026

```text
Coordinated day-to-day account updates and Jira tickets between Account Management and AdOps/content teams for a 30+ account B2B portfolio. Performed QA on account and compliance updates, tracked records across EVE, Keeper, and Netsuite, and produced weekly reports.
```

Skills: Jira, QA, CRM, EVE, Keeper, NetSuite, Reporting, AI-Tools

### Processing Agent

Bookmaker. Jan 2021 - Dec 2021

```text
Processed high-volume financial transactions under strict accuracy standards and delivered recurring operational reports on hourly, daily, weekly, and monthly cycles.
```

Skills: Financial-Transactions, Reporting, Accuracy

### Sales Representative

BetUS. Jan 2020 - Dec 2020

```text
Conducted 300+ outbound client interactions daily in a performance-ranked environment and placed mid-tier in revenue rankings despite being newly onboarded.
```

Skills: Sales, Outbound-Calls, Client-Interaction

### Wagering & Customer Service Agent

BetPhoenix. Jan 2017 - Dec 2019

```text
Provided customer service and wagering support.
```

Skills: Customer-Service, Gambling-and-Wagering

### Customer Service Supervisor

5Dimes. Jan 2011 - Dec 2017

```text
Supervised customer service operations.
```

Skills: Customer-Service, Supervision

## Education

### Universidad de Costa Rica

Bachelor of Arts, Business Administration. 1997 - Present

```text
Pursuing a Bachelor of Arts in Business Administration, with over 50% of the program completed; resumed studies after a pause.
```

### Anthropic Academy

Certification, Artificial Intelligence

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Completed certifications in Claude Code 101, Introduction to Claude Cowork, and AI Fluency: Framework & Foundations in 2026.
```

### Universidad Fidélitas

Technical Diploma, Project Management

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Earned a Technical Diploma in Project Management from Universidad Fidélitas in 2025.
```

### Microsoft

Certification, Generative AI

```text
Earned the Career Essentials in Generative AI certification from Microsoft and LinkedIn in 2025.
```

## Tech stack

- Jira
- HubSpot
- Google Workspace
- Confluence
- ChatGPT
- Atlassian

To contact Andro, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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