# Andrew Ettle

Andrew Ettle is a remote worker on Himalayas, Complex Jeopardy Manager at E.ON Energy, based in United Kingdom.

Source: https://himalayas.app/@andrewettle

```text
I coordinate complex energy-sector schedules, improving technician productivity and customer appointment outcomes.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United Kingdom |
| Authorized to work in | United Kingdom |
| Salary expectations | 30k+ GBP |
| Job categories | Scheduling Manager, Customer Service Advisor, Account Manager, Database Administrator, Team Coach |
| Skills | Planning, Scheduling, Resource Allocation, Customer Service, Account Management, Database Administration, Microsoft 365, Microsoft Word, Excel, PowerPoint, Outlook, CRM, Coaching, Mentorship, Team Leadership, Process Improvement, Complaint Resolution, Appointment Management, Communication Skills, Organization, Attention To Detail, Energy Sector Experience, Adaptability, Customer Focus, Health and Safety, Visual Merchandising, Point of Sale, Cash Handling |

## What I'm looking for

```text
I'm looking to use my planning, scheduling, customer service, and team-coaching skills to improve organisational performance, strengthen service delivery, and enhance team outcomes.
```

## About

```text
At E.ON Energy, I plan and maintain schedules for more than 60 Metering Technicians, coordinating resources to maximise productivity and reduce appointment failures.

I work closely with technicians, management, and planning teams to maintain staffing levels, negotiate mutually favourable appointments, and improve service delivery processes.

Alongside scheduling, I handle 50+ complex customer cases per day, manage solar and boiler installation issues, maintain account records, and resolve complaints with empathy and professionalism.

I've also trained colleagues on Microsoft Word, Excel, PowerPoint, and Outlook, led performance review boards, and bring a customer-service foundation built at The Range and ToysRUs.
```

## Experience

### Complex Jeopardy Manager (current)

E.ON Energy. Nov 2024 - Present

```text
Facilitated seamless operations with effective resource allocation and schedule management. Coordinated and maintained schedules for over 60 metering technicians, minimizing appointment failures and optimizing staffing levels.
```

Skills: Planning, Scheduling, Resource-Allocation, Team-Coordination, Process-Improvement, Communication-Skills, Negotiation

### Customer Service Advisor/Solar Support Advisor (current)

E.ON Energy. Apr 2019 - Present

```text
Handled 50+ customer cases daily, resolving complex issues and complaints with empathy and professionalism. Managed accounts, maintained compliance, and trained colleagues on advanced Microsoft 365 functionality.
```

Skills: Customer-Service, CRM, Problem-Solving, Complaint-Resolution, Microsoft-365, Training, Compliance, Account-Management

### Customer Service Advisor

The Range. Jun 2018 - Apr 2019

```text
Provided helpful, attentive sales support and located merchandise by researching and calling associated branches. Maintained visual merchandising standards and handled health and safety reporting.
```

Skills: Customer-Service, Sales-Support, Merchandising, stock-replenishment, Health-and-Safety

### Customer Service Advisor

ToysRUs. Sep 2016 - Apr 2018

```text
Assisted customers with purchasing decisions and provided friendly, attentive service. Processed cash and card payments and resolved customer queries over the phone.
```

Skills: Customer-Service, Sales-Support, Payment-Processing, Communication-Skills

## Education

### Halesowen College

BTEC Extended Diploma, Information Technology. Grade: Distinction\*, Distinction, Distinction

```text
Completed a BTEC Extended Diploma in IT with grades Distinction*, Distinction, Distinction.
```

### RedHill School

GCSE, General Studies. Grade: C and above

```text
Attained 6 GCSEs at grade C and above.
```

## Tech stack

- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint

To contact Andrew, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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