# Andrea Stapel

Andrea Stapel is a remote worker on Himalayas, Customer Service Expert at Moxie Pest Control, based in United States.

Source: https://himalayas.app/@andreastapel

```text
I resolve high-volume customer issues with empathy, accuracy, and efficiency.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United States |
| Authorized to work in | United States |
| Job categories | Customer Service Representative, Call Center Representative, Customer Support Specialist, Data Entry Clerk, Medical Customer Service Representative, Customer Representative, Customer Service Representative (CSR), Customer Experience Representative, Customer Service Associate, Part Time Customer Service Representative, Customer Support Agent, CX Service Representative, Customer Service |
| Skills | Customer Service, Customer Support, Call Handling, Inbound Calls, Outbound Calling, Data Entry, Salesforce, CRM Software, Microsoft Office, Scheduling, Complaint Resolution, Problem Solving, Communication Skills, Interpersonal Skills, Confidentiality, Medical Billing, Medication Protocols, Patient Advocacy, Insurance, CATI System, Data Collection, Negotiation, Organization, Attention To Detail, English, Clerk, Symphony, Pest |

## What I'm looking for

```text
I'm looking to contribute my customer service, communication, problem-solving, and data-entry skills to a collaborative team where I can resolve customer concerns, continue learning, and improve customer service initiatives.
```

## About

```text
I'm currently supporting customers at Moxie Pest Control, handling 50+ calls daily alongside SMS, email, voicemail, scheduling, complaint resolution, and customer data entry.

Previously, I supported patients through RemX Specialty Staffing, handling inbound and outbound calls, protecting confidential information, reviewing billing and medical details, and working with carriers to secure medication coverage. I've also used Salesforce to transfer, verify, update, and retrieve data.

Across Tivly, Symphony Placements, and Thomas L. Cardella and Associates, I've handled insurance inquiries, survey data collection, and medical-supply order support while meeting service objectives and building customer trust.
```

## Experience

### Customer Service Expert (current)

Moxie Pest Control. Mar 2026 - Present

```text
Handles up to 50+ calls daily, responds to customer inquiries via SMS, email, and voicemail, and assists with scheduling and service complaints. Participates in cross-training and recommends improvements to customer service procedures.
```

Skills: Customer-Service, Call-Handling, Data-Entry, Problem-Solving, CRM, Cross-Training

## Education

### Grand Canyon University

Bachelor of Science, Business Administration. 2022 - Present

```text
Pursuing a Bachelor of Science in Business Administration.
```

## Tech stack

- Salesforce
- Clerk
- Symphony
- Pest

To contact Andrea, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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