# Ana Tricia Laygo

Ana Tricia Laygo is a remote worker on Himalayas, Associate Customer Service Officer at Union Bank of the Philippines, Inc., based in Philippines.

Source: https://himalayas.app/@anatricialaygo

```text
Customer service professional at Union Bank of the Philippines, Inc., who supported banking inquiries and maintained customer records in Salesforce CRM.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 80k+ PHP |
| Job categories | Customer Service, Administrative Assistant, Customer Support Specialist, Cashier, Inventory Clerk |
| Skills | Customer Service, Customer Support, Administrative Support, Records Management, Data Entry, Email Management, Conflict Resolution, Inventory Control, Cash Handling, Point Of Sale Operation, Salesforce, Microsoft Office, Google Workspace, Practo |

## About

```text
At Union Bank of the Philippines, Inc., I assisted clients with banking inquiries and transactions by telephone, following compliance standards. I resolved customer concerns and maintained customer documentation and interaction records in Salesforce CRM.

At Urban Group Health Ventures Inc. (Urbansmiles), I managed patient appointments, maintained medical records, and coordinated daily clinic operations. Across banking, healthcare, and retail, I’ve supported customers, processed transactions, and handled records and administrative tasks.
```

## Experience

### Associate Customer Service Officer

Union Bank of the Philippines, Inc.. May 2025 - Jul 2026

```text
Assisted clients with banking inquiries and transactions via telephone while adhering to compliance standards. Resolved customer concerns professionally and maintained accurate documentation using Salesforce CRM.
```

Skills: Customer-Service, Banking-Operations, Compliance, Salesforce, Documentation

### Clinic Relations Specialist

Urban Group Health Ventures Inc. (Urbansmiles). Sep 2018 - Mar 2025

```text
Managed patient appointments, maintained medical records, and coordinated daily clinic operations. Assisted with billing procedures and resolved operational concerns using Practo.
```

Skills: Patient-Care, Appointment-Scheduling, Medical-Records, Billing, Practo

### Encoder / Cashier / Inventory Officer

Customer Frontline Solutions. Jan 2018 - Jun 2018

```text
Processed sales transactions accurately and maintained physical and electronic inventory records. Prepared daily inventory logs and end-of-day cash reconciliation reports.
```

Skills: Data-Entry, Inventory-Management, Cash-Handling, Reconciliations

### Cashier / Food Server

Excellent People's Multi-Purpose Cooperative (Shakey's). Oct 2016 - Dec 2016

```text
Provided high-quality customer service by assisting patrons with food selections and order processing. Handled cash and card transactions accurately while maintaining hygiene and food safety standards.
```

Skills: Customer-Service, Cash-Handling, Food-Safety, Order-Processing

### Customer Service Associate / Cashier

Max's Kitchen Inc.. Oct 2015 - Jun 2016

```text
Processed customer orders and payments accurately using Point-of-Sale (POS) systems. Maintained cleanliness and adhered to food safety guidelines.
```

Skills: Customer-Service, POS-systems, Cash-Handling, Food-Safety

### Cashier

Super Value Inc. (SM Supermarket Marikina). Oct 2014 - Apr 2015

```text
Processed customer purchases efficiently and balanced cash drawers accurately at the end of shifts.
```

Skills: Cash-Handling, Customer-Service, Point-of-Sale

## Education

### Urban Smiles Head Office

Training, Personality Development and Customer Service. 2021 - 2021

```text
Completed Personality Development Training and Customer Service Training in June 2021.
```

### ICCT Colleges Foundation Inc.

Bachelor of Science, Hotel and Restaurant Management. 2010 - 2013

```text
Pursued a Bachelor of Science in Hotel and Restaurant Management from 2010 to 2013.
```

## Tech stack

- Salesforce
- Google Workspace
- Microsoft Office

To contact Ana Tricia, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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