# Ana Sofia Dias dos Dias dos Santos

Ana Sofia Dias dos Dias dos Santos is a remote worker on Himalayas, Community Leader at Airbnb Host Community, based in Portugal.

Source: https://himalayas.app/@anasofiadiasdosdiasd

```text
Short-Term Rental Manager at Frente Mar Apartamentos and Surfguesthouse, using occupancy and pricing analysis to guide property operations.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Portugal |
| Authorized to work in | Portugal, United Kingdom |
| Salary expectations | 40k+ GBP |
| Job categories | Short Term Rental (STR) Manager, Business Intelligence Analyst, Data Analyst, Data Scientist, Risk Analyst, Segment Manager |
| Skills | Short Term Rental Management, Hospitality Operations, Property Management Systems, Revenue and Occupancy Analysis, Pricing Analysis, Channel Distribution, Operational Reporting, Financial Reporting, Business Intelligence, Data Validation, Data Cleaning, Process Automation, Risk Modelling, Customer Segmentation, Predictive Analytics |

## About

```text
At Frente Mar Apartamentos and Surfguesthouse, I manage the commercial and operational performance of short-term rental properties, including reservations, pricing, distribution and guest experience. I use occupancy, booking and channel data to support pricing and business planning.

I prepare and validate operational and financial reports, and work with property management systems, channel managers, booking engines, OTAs and digital check-in platforms. I also investigate booking, payment, reporting and system discrepancies with technology providers.

As a Community Leader with Airbnb Host Community in Central Portugal, I share platform updates and operational guidance with hosts. I also communicate recurring operational feedback to Airbnb representatives.

Earlier, at Associação Mutualista and Santander UK, I worked on reporting, data validation and analytics. I designed and validated reports and dashboards, automated legacy SAS reporting processes, and applied Python and SQL to review risk models and business processes.
```

## Experience

### Community Leader (current)

Airbnb Host Community. Apr 2026 - Present

```text
Support and engage a regional community of Airbnb hosts, sharing platform updates, operational guidance, and hospitality best practices. Help hosts understand new tools and procedures and communicate feedback to Airbnb representatives.
```

Skills: Community-Engagement, Hospitality-Best-Practices, Operational-Guidance, Communication-Skills

### Short-Term Rental Manager (current)

Frente Mar Apartamentos and Surfguesthouse. Jan 2021 - Present

```text
Manage commercial and operational performance of short-term rental properties, including reservations, pricing, distribution, and guest experience. Monitor occupancy, ADR, booking patterns, and channel performance to support decisions.
```

Skills: Property-Management-Systems, Revenue-and-Occupancy-Analysis, Financial-and-operational-reporting, Excel, Google-Sheets, Channel-Manager, OTA, Digital-Check-In, Customer-Support, Process-Improvement

### Business Intelligence & Reporting

Associação Mutualista. Aug 2021 - Sep 2022

```text
Performed data validation and documented end-to-end reporting processes, data structures, and business rules. Designed and validated reports, dashboards, and analytical models using Microsoft Power BI, Tableau, and Power Query.
```

Skills: Data-Validation, Reporting, Power-BI, Tableau, Power-Query, Process-Automation, SAS

### Data Scientist, Internal Audit & Data Analytics

Santander UK. Jan 2018 - Aug 2021

```text
Applied Python, SQL, and data analytics to review risk models and business processes. Performed portfolio and risk segmentation, investigated data inconsistencies, and produced actionable recommendations.
```

Skills: Python, SQL, Data-Analysis, Risk-Modeling, Portfolio-Segmentation, Process-Automation, Robotic-Process-Automation, Data-Visualization

### Data Science & Analytics, Short-term projects

Pampa Analytics & AngelsCube. Nov 2016 - May 2017

```text
Supported short-term data science projects involving data preparation, quality validation, statistical analysis, and dashboard prototyping using Python.
```

Skills: Data-Preparation, Validation, Statistical-Analysis, Dashboard-Prototyping, Python

### Risk Analyst, Risk Modelling

Banco Montepio. Jul 2016 - Oct 2016

```text
Applied SAS, SQL, and predictive analytics to customer segmentation, profiling, retention, market-basket analysis, cross-selling, campaign optimisation, and demand forecasting. Developed predictive models and targeted campaign lists to support commercial and strategic marketing decisions.
```

Skills: SAS, SQL, Predictive-Analytics, Customer-Segmentation, Profiling, Retention, Basket-Analysis, Cross-Selling, Campaign-Optimization, Demand-Forecasting

### Data Scientist, Strategic Marketing

Banco Montepio. Oct 2014 - Mar 2016

```text
Applied SAS, SQL, and predictive analytics to customer segmentation, profiling, retention, market-basket analysis, cross-selling, campaign optimisation, and demand forecasting. Developed predictive models and targeted campaign lists to support commercial and strategic marketing decisions.
```

Skills: SAS, SQL, Predictive-Analytics, Customer-Segmentation, Profiling, Retention, Basket-Analysis, Cross-Selling, Campaign-Optimization, Demand-Forecasting

### Segment Manager, Strategic Marketing

Banco Montepio. Jun 2008 - Sep 2014

```text
Applied SAS, SQL, and predictive analytics to customer segmentation, profiling, retention, market-basket analysis, cross-selling, campaign optimisation, and demand forecasting. Developed predictive models and targeted campaign lists to support commercial and strategic marketing decisions.
```

Skills: SAS, SQL, Predictive-Analytics, Customer-Segmentation, Profiling, Retention, Basket-Analysis, Cross-Selling, Campaign-Optimization, Demand-Forecasting

## Education

### NOVA Information Management School

Postgraduate Programme, Marketing Intelligence

```text
Postgraduate Programme in Marketing Intelligence.
```

### Escola Superior de Gestão de Santarém

Bachelor's Degree, Management

```text
Bachelor's Degree in Management.
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### City, University of London

Introduction to Data Analytics and Machine Learning, Data Analytics and Machine Learning

```text
Introduction to Data Analytics and Machine Learning.
```

## Tech stack

- Tableau
- SAS
- NumPy
- Pandas
- Python
- scikit-learn
- NLTK
- Google Sheets
- Git
- Microsoft Power BI
- SQL
- ChatGPT

To contact Ana Sofia Dias, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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