# Anas Bashour

Anas Bashour is a remote worker on Himalayas, Solution Expert at Bosch Solution Services GmbH, based in Germany.

Source: https://himalayas.app/@anasbashour

```text
E-commerce specialist at Bosch Solution Services GmbH Berlin, supporting Arabic-speaking customers and training staff on service quality.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Germany |
| Authorized to work in | Germany |
| Salary expectations | 40k+ EUR |
| Job categories | ECommerce Specialist, Digital Marketing Specialist |
| Skills | Ecommerce, Online Shop Management, Content Management, Product Marketing, Product Copywriting, Photo Editor, Quality Assurance, Customer Service, Corporate Trainer, Arabic German Interpreting, JTL Easy Business, Microsoft Word, Excel, PowerPoint |

## What I'm looking for

```text
I’m looking for a position where I can bring my passion for digital brand management and my experience in e-commerce content, quality assurance, and team training.
```

## About

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At Bosch Solution Services GmbH Berlin, I support Arabic-speaking customers by organizing emergency calls and helping with international concierge service requests.

As a Fachtrainer I, I reviewed Arabic customer conversations, prepared feedback, and supported employee training and initial training.

At Infuu Holders Berlin, I maintained an online shop and worked on content and product marketing, including product copy, image editing, inventory, and shipping.

My background also includes retail customer service and Arabic-German interpreting in social services. I’m looking for a position where I can bring my experience in e-commerce and digital brand management.
```

## Experience

### Solution Expert (current)

Bosch Solution Services GmbH. Sep 2021 - Present

```text
Handles and organizes emergency calls for Arabic-speaking customers, providing customer care in Arabic, German, and English. Supports international concierge service and emergency requests.
```

Skills: Customer-Service, Multilingual-Support, Emergency-Response, Concierge-Services

### Fachtrainer I

Bosch Solution Services GmbH. Nov 2022 - May 2024

```text
Conducted quality checks on Arabic customer conversations and provided feedback. Trained employees and supported initial training, acting as a liaison between quality assurance and operations.
```

Skills: Quality-Assurance, Training, Feedback, Arabic, Teamwork

### Kassierer

Edeka. Sep 2017 - Aug 2021

```text
Performed cashier duties and provided customer service in retail.
```

Skills: Cash-Handling, Customer-Service, Retail

### Werkstudent im E-Commerce

Infuu Holders. Apr 2019 - Mar 2020

```text
Maintained and managed the online shop, handling content and product marketing. Performed copywriting for product texts, image editing, warehouse management, and shipping.
```

Skills: Ecommerce, Content-Management, Copywriting, Photo-Editor, Warehouse-Management, Online-Shop

### Dolmetscher Arabisch-Deutsch

MANEO e.V. Oct 2016 - Sep 2017

```text
Provided translation and interpreting in social services, accompanying clients to official appointments and counseling sessions.
```

Skills: Translation, Interpreting, Arabic, German, Social-Services

## Education

### Otto-von-Guericke-Universität Magdeburg

Bachelor, E-Marketing, Advertising & PR

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Duales Bachelorstudium im Bereich E-Marketing, Advertising und PR, abgeschlossen im Jahr 2014.
```

### Al-Wataniya University (WIU Homs)

Bachelor, E-Marketing, Advertising & PR

```text
Duales Bachelorstudium im Bereich E-Marketing, Advertising und PR, abgeschlossen im Jahr 2014.
```

### Ali Youssef Gymnasium

Abitur, Allgemeine Hochschulreife

```text
Abschluss der allgemeinen Hochschulreife im Jahr 2007.
```

## Tech stack

- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint

To contact Anas, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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