# Ana Paula Duarte User

Ana Paula Duarte User is a remote worker on Himalayas, Customer Success at B2DONTO, based in Brazil.

Source: https://himalayas.app/@anapauladuarteuser

```text
Customer Success professional at B2DONTO, supporting clinics through the customer journey and organizing commercial routines.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Brazil |
| Authorized to work in | Brazil |
| Salary expectations | 20k+ BRL |
| Job categories | Customer Success, Customer Experience Specialist, Customer Support Representative |
| Skills | Customer Success, Customer Experience, Customer Support, Customer Relationship Management, Customer Journey Management, Customer Retention, Sales, Call Center Operations, Administrative Support, Financial administration, Medical Billing, Bank Reconciliation, Accounts Payable, Accounts Receivable, Contract Management |
| LinkedIn | https://linkedin.com/in/napauladc |

## About

```text
At B2DONTO, I support clinics by following their customer journeys, building relationships, and helping organize commercial routines. My work focuses on customer success and ongoing support.

Previously, I supported customers in SCOOTO call center operations for BlowBet and Grupo Primo, and worked in sales at POWER MÍDIAS | ÍMÃ DE PROTOCOLOS. I’ve also handled administrative and financial processes, including medical billing, bank reconciliation, and accounts payable and receivable.
```

## Experience

### Customer Success (current)

B2DONTO. Oct 2025 - Present

```text
Acompanhamento da jornada do cliente e relacionamento com clínicas; apoio à organização das rotinas comerciais e ao sucesso do cliente.
```

Skills: Customer-Success, Customer-Relationship-Management, CRM, Monday.Com, ClickUp, Salesforce, Zendesk, Omnichat, Kommo, Ramper-Pipeline, Google-Tools

### Pessoa Executiva de Vendas

POWER MÍDIAS. Jul 2024 - Sep 2025

```text
Atuação na área comercial, com foco em vendas e relacionamento com clientes.
```

Skills: Sales, Customer-Relationship-Management, Communication-Skills

### Assistente administrativo pessoal

SERVIÇOS ADMINISTRATIVOS PARA MEI E PESSOA FÍSICA. Jan 2024 - Jul 2024

```text
Prestação de serviços remotos a pessoas físicas e jurídicas; solicitação e organização de documentos para conciliação bancária; apoio às finanças pessoais; controle de contas a pagar e receber; emissão de notas fiscais; contato com fornecedores por telefone e e-mail; gestão de contratos e organização de documentos para a contabilidade.
```

Skills: Administrative-Support, Document-Management, Bank-Reconciliation, Accounts-Payable, Accounts-Receivable, Invoice-issuance, Supplier-Communication, Contract-Management

### Assistente Administrativo e Financeiro

CLINICOR. May 2013 - Jul 2015

```text
Rotinas do departamento financeiro; fechamento e faturamento de contas médicas de convênios e clientes; elaboração de relatórios; controle de pagamentos a fornecedores e contas a pagar; gestão de contratos e conciliação bancária.
```

Skills: Financial-administration, Billing, Reporting, Accounts-Payable, Contract-Management, Bank-Reconciliation

### Assistente administrativo contábil

M.C DUARTE CONTÁBIL. Jan 2010 - Sep 2011

```text
Rotinas de departamento pessoal: folha de pagamento, FGTS, INSS, férias, Caged, Rais, admissão e demissão de funcionários e arquivo de documentos.
```

Skills: Payroll, FGTS-Digital, INSS, HR-Administration, Document-Management

### Suporte ao cliente

SCOOTO. Oct 2026 - Present

```text
Atuação em operação freelance com foco em suporte e atendimento ao cliente.
```

Skills: Customer-Support, Customer-Service, Communication-Skills

## Education

### UNINTER Centro Universitário Internacional

Tecnologia em Processos Gerenciais, Processos Gerenciais. 2025 - Present

```text
Pursuing a Tecnologia em Processos Gerenciais degree from UNINTER Centro Universitário Internacional, expected to complete in April 2027.
```

### Centro de Ensino Literatus

Ensino Técnico em Enfermagem, Enfermagem. 2019 - 2021

```text
Completed a technical course in Nursing from Centro de Ensino Literatus from 2019 to 2021.
```

### BDXP

Explorando o futuro com IA, Inteligência Artificial

```text
Completed a course on exploring the future with AI.
```

### Udersity

Office 365 e Informática, Informática

```text
Completed a course on Office 365 and computer skills.
```

### RD Station

Introdução ao Customer Success, Customer Success

```text
Completed an introductory course on Customer Success.
```

### Escola do Sebrae

Atendimento ao Cliente / Call Center / Telemarketing, Atendimento ao Cliente

```text
Completed courses in customer service, call center, and telemarketing.
```

## Tech stack

- Salesforce
- Zendesk
- ClickUp

To contact Ana Paula Duarte, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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