# Ana Patricia Hernandez

Ana Patricia Hernandez is a remote worker on Himalayas, Operations & Client Success at Lumin, based in United States.

Source: https://himalayas.app/@anapatriciahernandez

```text
I coordinate client operations, improve workflows, and lead teams in fast-paced customer-facing environments.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 56k+ USD |
| Job categories | Operations Specialist, Client Success Specialist, Store Manager, Customer Service, Project Coordinator |
| Skills | Operations, Team Leadership, Client Success, Customer Experience, Project Coordination, Corporate Trainer, Scheduling, Process Improvement, Problem Solving, Cross Functional Collaboration, Microsoft Office, English, Spanish, Inventory Management, Client Onboarding, Customer Service |

## What I'm looking for

```text
I'm looking for an operations or client success role where I can coordinate projects, improve workflows, support clients, and contribute across fast-moving teams.
```

## About

```text
I’m a bilingual operations and client success professional with experience coordinating projects, supporting clients, and keeping day-to-day operations moving.

At Lumin, I managed client projects across multiple accounts, served as a direct point of contact for clients, and worked closely with product, engineering, design, and operations teams to solve problems and improve workflows. Working at a startup also gave me the opportunity to take on different responsibilities, learn new tools quickly, and adapt as priorities changed.

Before Lumin, I spent two years at Pax & Beneficia Coffee, where I grew from Barista to Shift Lead and eventually Store Manager. I managed scheduling, training, inventory, team operations, and customer experience in a high-volume environment.

I’m fluent in English and Spanish, comfortable working across teams, and especially enjoy roles where I can combine organization, communication, problem-solving, and customer experience.
```

## Experience

### Operations & Client Success (current)

Lumin. Jan 2026 - Present

```text
Coordinate client projects and operational needs across multiple accounts in a startup environment. Serve as a direct point of contact for clients and collaborate cross-functionally to improve workflows.
```

Skills: Client-Success, Project-Coordination, Operations, Cross-Functional-Collaboration, Process-Improvement, Client-Onboarding, Field-Outreach

### Store Manager | Shift Lead | Barista

Pax & Beneficia Coffee. Jan 2024 - Dec 2026

```text
Progressed from Barista to Shift Lead to Store Manager, overseeing daily store operations, staff scheduling, and training. Led teams during busy shifts and resolved customer and operational issues.
```

Skills: Team-Leadership, Corporate-Trainer, Scheduling, Inventory-Management, Customer-Service, Operations, Problem-Solving

### Customer Service / Team Coordination

[McDonald's](https://himalayas.app/companies/mcdonald-s). Jan 2022 - Dec 2023

```text
Delivered consistent customer service in a fast-paced, high-volume environment while supporting team coordination during shifts. Helped resolve day-to-day operational issues to keep service moving efficiently.
```

Skills: Customer-Service, Team-Coordination, Operations, Problem-Solving

## Education

### Collin College

Coursework, Interior Design. 2025 - Present

```text
Pursuing coursework in Interior Design at Collin College, ongoing since 2025.
```

## Tech stack

- Fathom
- Google Docs
- Google Drive
- Adobe Photoshop
- Slack
- Microsoft Teams
- HTML5
- Google Workspace
- Notion
- Google Sheets
- Vercel
- Canva
- Lovable
- Claude Code
- CapCut
- ChatGPT

To contact Ana Patricia, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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