# Anand Kumar

Anand Kumar is a remote worker on Himalayas, Associate General Manager at HCLTech, based in India.

Source: https://himalayas.app/@anandkumar369

```text
Global business & technology leader with 17+ years’ experience scaling operations, driving transformation, customer success, P&L, and AI-led growth.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 4517k+ INR |
| Job categories | Service Delivery Manager, Operations Manager, Program Manager |
| Skills | Global Operations, Service Delivery, Portfolio Management, P&L management, Commercial Governance, Contract Negotiation, SOW Management, Managed Services, Financial Planning, Budgeting, Cost Control, Vendor Management, Risk Management, revenue enhancement, SLA Management |
| LinkedIn | https://linkedin.com/in/anandkumarglobalopsandelivery |

## About

```text
I’m a business and technology leader with 17+ years of experience across global service delivery, enterprise transformation, customer success, operations, and P&L management. I have grown from hands-on operations leadership into managing complex, multi-region businesses, large teams, strategic clients, and high-value SOW portfolios.

In my recent roles, I have managed 1000+ FTEs and ~Multimillion (27M as of now) in SOW portfolios, worked across India, Philippines, North America and APAC, and partnered with senior stakeholders on delivery, financial performance, capacity planning, governance, transformation, renewals, and growth. I have contributed to $3.5M+ in renewals and upsells and delivered $1.2M+ in savings, while improving customer experience and operational performance.

I enjoy solving complex business problems, especially where people, process, technology, and commercial outcomes intersect. Some of my work has included scaling operations, reducing resolution times by 76%, improving time-to-productivity by 30%, building analytics-driven governance, and using automation and AI to improve service delivery.

I’m particularly interested in leadership opportunities across Professional Services, Customer Success, Service Delivery, Operations, Transformation, AI/GenAI, and enterprise technology. I enjoy building high-performing teams, simplifying complexity, creating scalable operating models, and turning technology investments into measurable business outcomes.

I’m now looking for a leadership role where I can take meaningful ownership, solve challenging problems, build teams and capabilities, and contribute directly to the growth and transformation of the organization.
```

## Experience

### Associate General Manager (current)

[HCLTech](https://himalayas.app/companies/hcltech). Aug 2024 - Present

```text
Managing P&L for a $27M global portfolio, driving multi-tower delivery, operational excellence, and AI-enabled operations. Led SCCM/Intune and Windows migration for 58,000 devices within six months.
```

Skills: Portfolio-Management, Financial-Planning, Budgeting, Risk-Management, Service-Delivery, SLA-Adherence, AI-Operations, SCCM, Intune, Power-BI, Vendor-Management

### Service Delivery Manager

[Accenture](https://himalayas.app/companies/accenture). Mar 2022 - Aug 2024

```text
Led multi-site operations across India and the Philippines, maintaining 95-98% SLA adherence. Improved operational efficiency by 20-25% through automation and reduced training timelines by 30%.
```

Skills: Service-Delivery, SLA-Management, Workforce-Management, Automation, MIS-Governance, Incident-Management, Problem-Management, Escalation-Management, Continuous-Improvement, SOP-Optimization

### Service Delivery Ops Specialist

[Accenture](https://himalayas.app/companies/accenture). Mar 2018 - Feb 2022

```text
Managed Level 1, Level 2, and Level 3 operations across multiple channels, leading a 300+ FTE organization. Scaled Tier 2 operations from 12 to 70 headcount and delivered savings exceeding $3M through automation.
```

Skills: Operations-Management, Vendor-Management, Stakeholder-Engagement, Process-Optimization, Automation, Project-Management, Quality-Governance, Training-Operations

### Service Delivery Ops Senior Analyst

[Accenture](https://himalayas.app/companies/accenture). Jul 2015 - Mar 2018

```text
Led a team of over 50 individuals in mobile device troubleshooting, ensuring SLA adherence and operational success. Implemented Lean Six Sigma and ITIL frameworks to streamline operations.
```

Skills: Team-Leadership, SLA-Management, Lean-Six-Sigma, ITIL, Process-Improvement, KPI-Management, Customer-Satisfaction, AHT, Product-Launch-Support

### Team Leader

[Tech Mahindra](https://himalayas.app/companies/tech-mahindra). Oct 2012 - Jul 2015

```text
Drove 22% contract retention growth and 19% revenue increase for the UK-based 3 Mobile account. Reduced repeat issues by 30% and improved CSAT by 18% through RCA and VOC insights.
```

Skills: Team-Leadership, Upselling, Customer-Engagement, SLA-Adherence, RCA, VOC分析, Coaching, Sales-Effectiveness, Attrition

### Team Leader

[HCL Technologies](https://himalayas.app/companies/hcltech). May 2009 - Oct 2012

```text
Managed order management queue and team performance, ensuring quality customer service and efficient escalations management. Acted as a bridge between end users and the engineering team.
```

Skills: Order-Management, Team-Management, Coaching, Feedback, Escalation-Management, Customer-Service, Quality-monitoring

## Education

### Indian Institute of Management, Calcutta

MBA, General Management

```text
Pursued an Executive MBA in General Management, enhancing strategic leadership and operational management skills.
```

### S D College, Ambala Cantt

B.Sc, Medical Science

```text
Completed a Bachelor of Science in Medical Science, building a foundation in scientific principles and analytical thinking.
```

## Tech stack

- Splunk
- Microsoft Intune
- Power BI

To contact Anand, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Deepak R Thakur](https://himalayas.app/@deepakrthakur): Service Delivery Manager, Cognizant Tech Solutions
- [Prashant Saxena](https://himalayas.app/@prashantsaxena1): Software & Hardware Sourcing Professional, British Telecom Global Services Pvt Ltd
- [Sandeep Mohapatra](https://himalayas.app/@sandeepmohapatra): Service Delivery Manager, Wipro Limited
- [Sundar Guna R](https://himalayas.app/@sundargunar): AI Enabled Process Improvement, Family Owned FMCG Business
- [Cheem Noori Rachel Na](https://himalayas.app/@cheemnoorirachelna): Team Manager, Maersk Global Service Centers
- [Kalesha Shaik](https://himalayas.app/@kaleshashaik): Global Delivery Lead / Senior Program Manager, EPAM Systems
- [Kaveri Khanvilkar](https://himalayas.app/@kaverikhanvilkar): Service Delivery Manager, Accenture
- [sunil singh](https://himalayas.app/@sunilsingh8): Assistant Vice President – Service Delivery Lead, Genpact
- [Mayur Dongre](https://himalayas.app/@mayurdongre): Sr. Service Delivery Manager (BFSI), Equifax Analytics Pvt. Ltd.
- [Suresh Pattar](https://himalayas.app/@sureshpattar): Associate Manager, End User Support Services & SIO, DXC Technology Pvt Ltd