# Amy Lone

Amy Lone is a remote worker on Himalayas, Customer Service Representative at Cigna Healthcare, based in Kenya.

Source: https://himalayas.app/@amylone

```text
Customer Service Representative at Cigna Healthcare, resolving escalated member cases and guiding people through claims and technical issues.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Kenya |
| Authorized to work in | Kenya |
| Salary expectations | 60k+ USD |
| Job categories | Customer Service, Customer Success Specialist |
| Skills | Customer Service, Customer Success, Case Management, Escalation Management, Member Support, Claims Support, Customer Onboarding, Customer Relationship Management, Risk Identification, Churn Identification, Customer Feedback Reporting, Campaign Engagement, CRM contact database management, Marketing Communications, Event Coordination |

## What I'm looking for

```text
I’m looking to bring my structured, people-first approach to customer success in a fast-moving, distributed technology environment.
```

## About

```text
At Cigna Healthcare, I build trust with members and providers while resolving policy, benefits, and claims questions. I own complex cases end-to-end, coordinating with internal teams on urgent Guarantees of Payment and medical reviews.

I’ve also supported onboarding and relationship communication across different settings, from exhibitor and partner accounts at Young Scientists Kenya to delegate support at the Africa Executive Coaching Council. I use Salesforce, Mailchimp, Excel, and other tools to keep communication and reporting organized.
```

## Experience

### Customer Service Representative (current)

Cigna Healthcare. May 2023 - Present

```text
Resolves policy, benefits, and claims queries while meeting quality metrics and SLA turnaround times. Owns complex escalated cases end-to-end, acting as a liaison between members and internal teams.
```

Skills: Customer-Service, SLA-Management, Case-Management, Salesforce, Communication-Skills, Problem-Solving

### Marketing & Communications Assistant

Young Scientists Kenya. Oct 2022 - Jan 2023

```text
Acted as the main point of contact for 100+ exhibitor and partner accounts, managing outreach, proposals, and relationship communication. Documented meeting outcomes and post-event feedback for reporting and improvement.
```

Skills: Event-Management, Stakeholder-Management, Communication-Skills, Documentation, Reporting

### Marketing, Communications & Administrative Assistant

Africa Executive Coaching Council. Dec 2020 - Jan 2022

```text
Managed relationships and communication cadence with a 1,500+ contact base via Mailchimp. Acted as a direct point of contact for 250+ delegates, resolving registration and attendance issues in real time.
```

Skills: Mailchimp, Excel, PowerPoint, Communication-Skills, Event-Management, Administrative-Support

### Social Media & Content Creation Intern

Kipato Unbranded. Jan 2020 - Mar 2020

```text
Supported day-to-day social media management, content creation, and marketing execution for the brand's social channels.
```

Skills: Social-Media-Management, Content-Creation, Marketing

### Undergraduate Intern

Ministry of Tourism. Apr 2016 - Jun 2016

```text
Supported office management, bookkeeping, and secretarial functions requiring accuracy and structured documentation.
```

Skills: Office-Management, Bookkeeping, Secretarial, Documentation

### Personal Assistant to Operations Manager

iLab Africa

```text
Managed relationships with C-suite decision-makers during an AWS product launch campaign. Trained and onboarded new interns on call handling and communication protocols.
```

Skills: Communication-Skills, Relationship-Management, Training, Onboarding, Event-Coordination

## Education

### Strathmore University

CIM Level 6, Marketing. 2021 - 2022

```text
CIM Level 6 (Chartered Institute of Marketing) from Strathmore University, completed from 2021 to 2022.
```

### Strathmore University

CIM Level 4, Marketing. 2021 - 2022

```text
CIM Level 4 (Chartered Institute of Marketing) from Strathmore University, completed from 2021 to 2022.
```

### Strathmore University

Bachelor of Arts, International Studies. 2016 - 2020

```text
Bachelor of Arts in International Studies from Strathmore University, completed from 2016 to 2020.
```

## Tech stack

- Salesforce
- Mailchimp
- Microsoft Teams
- Microsoft Excel
- Zoom
- Webex
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint

To contact Amy, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Dorothy Ogutu](https://himalayas.app/@dorothyogutu): Senior Customer Experience Associate, Jumba
- [virgy siebela](https://himalayas.app/@virgysiebela): Executive Assistant, Jugoco Engineering Services
- [Maureen Njoroge](https://himalayas.app/@maureennjoroge): Customer Retention and Self Service Associate, CCI Kenya Britam Insurance
- [tracy mollo](https://himalayas.app/@tracymollo): Intern, Ministry of Foreign Affairs
- [Waithera Karanja](https://himalayas.app/@waitherakaranja): Marketing & Sales Specialist, BusinessClaud Kenya
- [Juliet Wambua](https://himalayas.app/@julietwambua): Member Experience Associate, Antara Health
- [mercy lynn](https://himalayas.app/@mercylynn): Marketing Volunteer, Buni Banda
- [Joan Limo](https://himalayas.app/@joanlimo): Operations and Communications Coordinator, Supergreat International
- [Caroline Wangari](https://himalayas.app/@carolinewangari3): Customer Service & Operations Executive, Kentex Cargo Ltd
- [Kennedy Muchira Muraya](https://himalayas.app/@kennedymuchiramuraya): Eligibility Representative, Cigna International Health Services Kenya Ltd.