# Amy Ferguson

Amy Ferguson is a remote worker on Himalayas, Director, Panel Operations & Recruiting Programs at Dscout, based in United States.

Source: https://himalayas.app/@amyferguson

```text
Program leader at Dscout who grew its research panel to 100,000+ active users and expanded reach by 4.3M+ participants.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 110k+ USD |
| Job categories | Program Manager, Director Of Program Management, Lead User Researcher, Project Manager |
| Skills | Program Management, Customer Insights, Research Operations, Mixed Methods Research, Data Analysis, Data Reporting, Participant Recruitment, Panel Management, Voice Of Customer, Product Collaboration, Product Roadmapping, KPI development, OKR Management, Partnership Management, Qualitative Research |
| LinkedIn | https://linkedin.com/in/amy-ferguson-clarke |

## About

```text
At Dscout, I was a founding team member who built and ran the participant side of the research marketplace. I grew its proprietary panel to 100,000+ active users and built the recruiting programs and infrastructure behind it.

I turned participant feedback, support trends, app reviews, and ratings into recommendations, keeping negative participant ratings under 1% and panel CSAT above 80. I also led the Partner Panels Program, expanding reach to 4.3M+ more global participants.

Earlier, at Gravitytank, I led consumer research for clients including Samsung, Google, Starbucks, and Unilever. At the City of Chicago, Department of Environment, I managed the Lake Michigan shoreline reconstruction project.
```

## Experience

### Director, Panel Operations & Recruiting Programs

[Dscout](https://himalayas.app/companies/dscout). Jan 2012 - Jan 2026

```text
As a founding team member, built and ran the participant side of the marketplace, growing the panel to 100,000+ active users and leading programs that expanded reach to 4.3M+ global participants. Partnered with Product, Engineering, Sales, and Support to drive customer insights and program success.
```

Skills: Program-Management, Customer-Insights, Research-Operations, Data-Analysis, Cross-functional-Leadership, Product-Collaboration, Partnership-Management, Tableau, Metabase, Google-Analytics, AI-Tools

### User Research Lead

Gravitytank. Jan 2004 - Jan 2011

```text
Led qualitative and quantitative consumer research programs for clients including Samsung, Google, Starbucks, and Unilever. Created company-wide best practices for international recruiting and field operations, and led the fellows program for entry-level staff.
```

Skills: Qualitative-Research, Quantitative-Research, Mixed-Methods-Research, Interviewing, Workshop-Facilitation, Data-Synthesis

### Project Manager

City of Chicago, Department of Environment. Jan 1998 - Jan 2002

```text
Managed the $300M Lake Michigan shoreline reconstruction project, aligning City, State, and Federal agencies, contractors, elected officials, and community groups. Owned construction planning, contract administration, financial reporting, and public review.
```

Skills: Project-Management, Construction-Planning, Contract-Administration, Financial-Reporting, Stakeholder-Management

## Education

### Rice University

Bachelor of Science, Civil Engineering. Grade: cum laude

```text
Bachelor of Science in Civil Engineering, graduated cum laude.
```

### Archeworks

Certificate, Alternative Design

```text
Certificate in Alternative Design.
```

## Tech stack

- Tableau
- Metabase
- Mailchimp
- Google Analytics
- Figma
- Slack
- Jira
- Google Workspace
- Notion
- SurveyMonkey
- Airtable
- Qualtrics
- Respondent
- ChatGPT
- Claude

To contact Amy, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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