# Amy Dalton

Amy Dalton is a remote worker on Himalayas, Metering Administrator at Haste, based in United Kingdom.

Source: https://himalayas.app/@amydalton

```text
Metering Administrator at Haste, coordinating planned and emergency metering jobs and maintaining client SLAs.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United Kingdom |
| Authorized to work in | United Kingdom |
| Salary expectations | 32k+ GBP |
| Job categories | Metering Administrator, Customer Service Advisor, Customer Service Assistant, Administrative Assistant, Receptionist |
| Skills | Metering Operations Scheduling, job scheduling, Data Management, CRM, Customer Service, Complaint Resolution, Account Management, SLA Management, Data Analysis, Payment Processing, Training, Mentorship, Microsoft Office, Flare, Achieve |

## About

```text
At Haste, I coordinate planned and emergency metering work, schedule customer appointments, and keep job records up to date in the company CRM. I also communicate with clients and suppliers and maintain client SLAs using dashboards.

At West Lindsey District Council, I handled customer queries and service issues, maintained customer account information, and trained and mentored team members. Earlier, at the Department for Work and Pensions, I conducted customer satisfaction surveys and supported claimants with job searches, applications, and digital claim management.
```

## Experience

### Metering Administrator (current)

Haste. Jan 2023 - Present

```text
Responsible for daily operational planning, job scheduling, and data management in the CRM system. Acts as key point of contact for clients and customers, ensuring effective communication and coordination.
```

Skills: CRM, Scheduling, Data-Management, Customer-Service, Communication-Skills, Microsoft-Office, XO-Serve, Ecoes, SLA-Management

### Customer Service Advisor

West Lindsey District Council. Jan 2015 - Dec 2023

```text
Provided customer service, troubleshooting issues and resolving problems. Trained and mentored team members, maintained customer account data, and explained services to customers.
```

Skills: Customer-Service, Problem-Solving, Training, Mentorship, Data-Entry, Communication-Skills

### Administrative Assistant

Department for Work and Pensions. Jan 2015 - Dec 2015

```text
Completed work experience at Gainsborough Job Centre, conducting customer satisfaction surveys and supporting claimants with job search and applications.
```

Skills: Customer-Service, Data-Collection, Administrative-Support

### Customer Service Assistant

West Lindsey District Council. Jan 2015 - Dec 2015

```text
Greeted customers, managed incoming calls and emails, and handled incoming and outgoing post. Ensured a clean and welcoming environment.
```

Skills: Customer-Service, Communication-Skills, Administrative-Support

### Trainee Receptionist

Sills & Betteridge. Jan 2015 - Dec 2015

```text
Gained skills in customer services, IT, and telephony. Booked appointments for clients and managed diaries efficiently.
```

Skills: Customer-Service, IT, Telephony, Diary-Management, Administrative-Support

## Education

### The Trent Valley Academy

GCSE, General Studies. 2007 - 2012

```text
Completed secondary education, gaining GCSEs in core subjects including Maths, English, Science, and Humanities, along with qualifications in ICT and Business Studies.
```

### NVQ

NVQ Level 2, Customer Services

```text
Earned an NVQ Level 2 in Customer Services.
```

### NVQ

NVQ Level 2, Childcare

```text
Earned an NVQ Level 2 in Childcare.
```

### BTEC

BTEC Level 3, Art and Design

```text
Earned a BTEC Level 3 in Art and Design.
```

### BTEC

BTEC Level 2, Photography

```text
Earned a BTEC Level 2 in Photography.
```

## Tech stack

- Microsoft Office

To contact Amy, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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