# amrutha tholana

amrutha tholana is a remote worker on Himalayas, Business Analyst at HP Inc., based in India.

Source: https://himalayas.app/@amruthatholana

```text
Business Analyst at HP Inc. who automated Power BI reporting and helped reduce delivery status complaints by 24%.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 156k+ INR |
| Job categories | Business Analyst, Customer Success Operations Manager, Technical Support Representative |
| Skills | Business Analysis, Requirements Gathering, Business Requirements Document, User Stories, Functional Specifications, Acceptance Criteria, Process Mapping, User Acceptance Testing, Requirements Traceability Matrix, Operational Reporting, KPI Reporting, Dashboard Monitoring, Data Analysis, Trend Analysis, Root Cause Analysis |

## About

```text
At HP Inc., I translate business requirements into channel metrics, dashboards, user stories, and test plans for the Global Support Analytics Platform. My analysis uncovered a data logic defect affecting 5,240 records and helped correct regional compliance reporting from a flawed 95% baseline to an accurate 78%.

On HP Inc.'s E-Commerce Order Fulfillment Integration, I worked with cross-functional teams to validate inventory requirements and improve order notifications across AMS and APAC. The update lowered delivery status complaints by 24% and achieved 99.5% automated notification accuracy; earlier, I also automated recurring reporting with Power Automate, saving about six hours of manual tracking each week.
```

## Experience

### Business Analyst (current)

[HP Inc.](https://himalayas.app/companies/hp). Jan 2024 - Present

```text
Analyzed operational datasets and performance tracking frameworks to translate business requirements into well-defined channel metrics, data dictionaries, and executive dashboards. Conducted business discovery sessions, performed data analysis using SQL, and led UAT loops to verify channel performance requirements.
```

Skills: SQL, Power-BI, Power-Query, DAX, Excel, Jira, Confluence, Agile, Scrum, User-Stories, Acceptance-Criteria, UAT, Requirements-Traceability-Matrix, Process-Mapping, Root-Cause-Analysis, Data-Analysis, Trend-Analysis, Generative-AI, Dynamics-365-CRM

### Technical Support Representative – Advanced L1/L1.5

[HP Inc.](https://himalayas.app/companies/hp). Oct 2021 - Dec 2023

```text
Resolved complex systems, hardware, and application architecture anomalies across commercial and consumer products, delivering high-tier technical support. Provided chat-based customer support as a Level 1.5 engineer, tracked cases, and automated reporting workflows using Power Automate.
```

Skills: Technical-Support, Live-Chat, Troubleshooting, Escalation-Management, SLA-Management, Dynamics-365-CRM, Excel, Power-Automate, KPI-Reporting, CSAT, NPS, Root-Cause-Analysis, Mentorship

## Education

### Jain University

Master's, Logistics & Supply Chain Management. Grade: 7.5/10

```text
Pursued a Master's in Logistics & Supply Chain Management, achieving a GPA of 7.5/10.
```

### Avanthi Institute of Engineering and Technology

B.Tech, Electronics & Communication Engineering. Grade: 7.3/10

```text
Completed a B.Tech in Electronics & Communication Engineering with a GPA of 7.3/10.
```

## Tech stack

- Jira
- Confluence
- Microsoft Excel
- Genesys
- SQL
- Microsoft Word
- Power BI
- Microsoft Outlook
- Microsoft PowerPoint
- Power Query

To contact amrutha, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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