# Amrita Rai

Amrita Rai is a remote worker on Himalayas, Customer Relations Executive at Expedia Group Pvt. Limited, based in India.

Source: https://himalayas.app/@amritarai

```text
I resolve complex travel escalations, legal support cases, and global reservation issues.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | India |
| Authorized to work in | India |
| Job categories | Travel Operations Specialist, Customer Relationship Executive, Travel Consultant, Travel Support Specialist, Hospitality Associate, Customer Service, Travel Operations Analyst, Travel Logistics Specialist, Travel Operations Lead |
| Skills | Customer Service, Escalation Management, High End Customer Support, First Call Resolution, Case Investigation, Legal Research, Legal Documentation, Salesforce, Voyager, Knowledge Base Management, Travel Consulting, Flight Reservation, Booking Modifications, Ticket Exchange, Fare Calculation, Itinerary Management, Global Distribution System (GDS), Sabre, Amadeus, Reservation Management, Dispute Resolution, Compliance, Hospitality Operations, English, Hindi, Height |

## What I'm looking for

```text
I'm looking to continue resolving complex travel operations, customer escalation, and reservation cases where I can use CRM, GDS, investigation, documentation, and compliance skills to deliver accurate customer outcomes.
```

## About

```text
I'm currently resolving high-value customer escalations and legal support cases at Expedia Group, using Salesforce, Voyager, and internal policy resources to investigate complex travel concerns.

I prepare case summaries, supporting documentation, response documents, and custom PDF reports for Paralegal and Legal teams while ensuring compliant handling of sensitive customer information.

Previously at Fairportal, I managed high-volume inbound travel consultations and complex flight reservations, ticket exchanges, fare recalculations, and itinerary changes through Sabre and Amadeus.

My background also includes travel support at Concentrix and front-line guest operations across Sheraton Grand and luxury hotel brands including JW Marriott, Andaz, The Leela Ambience, The Roseate, and Pullman.
```

## Experience

### Customer Relations Executive

[Expedia Group Pvt. Limited](https://himalayas.app/companies/expediagroup). Feb 2024 - Mar 2026

```text
Served as the final point of contact for high-value and escalated customer complaints, managing complex cases through email and phone to deliver effective solutions with a focus on First Call Resolution. Investigated and resolved delicate customer concerns using Salesforce and Voyager, and assisted with legal escalations by preparing case summaries and documentation for legal teams.
```

Skills: Escalation-Management, First-Call-Resolution, Case-Investigation, Salesforce, Voyager, Knowledge-Base-Management

### Senior Travel Consultant

Fairportal Pvt. Ltd.. Aug 2022 - Feb 2024

```text
Managed high-volume inbound customer calls to provide professional travel consultation, assisting with complex flight reservations, ticket modifications, and itinerary adjustments. Utilized GDS systems including Sabre and Amadeus to process bookings, ticket exchanges, and fare recalculations.
```

Skills: Travel-Consulting, Flight-Reservation, GDS, Sabre, Amadeus, Fare-Calculation, Customer-Satisfaction

### Travel Support Associate

The Converges India Pvt. Ltd. (Concentrix). Aug 2021 - Aug 2022

```text
Handled comprehensive inbound and outbound customer interactions, providing quick resolutions for complex travel-related queries, order flows, flight reservations, and general itinerary changes.
```

Skills: Customer-Support, Flight-Reservation, Inbound-Calls, Outbound

### Hospitality Associate

Luxury Hotels Portfolio. Jan 2018 - Jan 2021

```text
Executed precise front-line hospitality operations for elite institutional events and high-profile corporate delegates under rigorous five-star brand metrics.
```

Skills: Hospitality-Operations, Event-Management, Corporate-Events, Five-Star-Service

### Food & Beverage Intern

The Sheraton Grand, Bangalore. Jul 2019 - Jan 2020

```text
Delivered high-tier guest welcome and hosting operations across premium, high-volume fine-dining establishments while managing table allocations, buffet layouts, and room service protocols.
```

Skills: Guest-Relations, Buffet-Operations, Room-Service

## Education

### Mangalayatan University

Bachelor of Vocation, Hospitality and Tourism. 2018 - 2021

```text
Pursued a B.Voc degree in Hospitality and Tourism, gaining comprehensive knowledge and practical skills in the hospitality industry.
```

### CBSE Board

12th Standard, General Studies

```text
Completed 12th standard examination from CBSE Board.
```

### CBSE Board

10th Standard, General Studies

```text
Completed 10th standard examination from CBSE Board.
```

## Tech stack

- Salesforce
- Height

To contact Amrita, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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