# Amos Olaosun

Amos Olaosun is a remote worker on Himalayas, Senior Customer Service Specialist at NetSuite (Oracle), based in United States.

Source: https://himalayas.app/@amosolaosun1

```text
Senior Customer Service Specialist at NetSuite supporting healthcare SaaS clients, with a 98% CSAT score and 92% first-contact resolution rate.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 38k+ USD |
| Job categories | Customer Service, Customer Support Specialist, Technical Support Specialist |
| Skills | Customer Service, Healthcare Software Support, Customer Experience Management, First Contact Resolutions, Customer Satisfaction (CSAT), Average Handle Time, HIPAA compliance, Telemedicine Support, EHR Support, Technical Troubleshooting, Root Cause Analysis, Process Improvement, Knowledge Base Development, Client Onboarding, Customer Training |

## About

```text
At NetSuite (Oracle), I supported healthcare clients using NetSuite’s platform, handling patient management, scheduling, billing, and claims issues. I maintained a 98% CSAT score and a 92% first-contact resolution rate.

I also supported telemedicine services and upheld HIPAA standards in health record processes. By creating and updating knowledge base documents, I helped minimize repeat inquiries, and root cause analysis contributed to a 25% reduction in average resolution time.

At Alleva, I delivered technical and non-technical support to behavioral health organizations using its SaaS. I maintained 95% first-contact resolution, onboarded clients, and created help desk articles that increased customer self-service adoption by 10%.
```

## Experience

### Senior Customer Service Specialist

NetSuite (Oracle). Nov 2022 - Mar 2026

```text
Fielded and resolved 70+ daily inbound/outbound calls supporting health sector clients on NetSuite's platform. Achieved an average CSAT score of 98% and maintained an FCR rate of 92%.
```

Skills: Customer-Service, Healthcare-SaaS, HIPAA-compliance, Technical-Troubleshooting, CRM, Ticketing, Knowledge-Base, Root-Cause-Analysis, Process-Improvement, Telemedicine-Support, SLA-Management, KPI-Monitoring, Training, Multichannel-Support

### Support Specialist II (SaaS/Healthcare Software)

Alleva. Nov 2020 - Oct 2022

```text
Delivered technical and non-technical support to behavioral health organizations using Alleva's SaaS. Maintained a 95% FCR rate and 97% positive post-interaction survey scores.
```

Skills: SaaS-Support, Healthcare-Software, Zendesk, Salesforce, CRM, Ticketing, Onboarding, Training, Knowledge-Base, HIPAA-compliance, Telehealth, Troubleshooting, Process-Improvement, Customer-Service

## Education

### Grand Canyon University

Bachelor of Science, Applied Cybersecurity Management

```text
Bachelor of Science in Applied Cybersecurity Management from Grand Canyon University, completed in 2020.
```

## Tech stack

- Salesforce
- Zendesk
- NetSuite

To contact Amos, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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