# Amit Kumar

Amit Kumar is a remote worker on Himalayas, Associate – General Operations at Tech Mahindra, based in India.

Source: https://himalayas.app/@amitkumar130

```text
Airline operations professional at Tech Mahindra supporting Alaska Airlines loyalty workflows and passenger-data corrections.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 501k+ INR |
| Job categories | Airline Operations, Client Operations Specialist, B2B Operations Specialist |
| Skills | Airline Operations, Loyalty Platforms Or Loyalty Program Operations, Passenger and Flight Data Management, PNR Investigation, GDS, Sabre GDS, Sabre, Amadeus GDS, ImageRes, Salesforce Service Cloud, Emplifi, EFI, Multi Channel Case Management, Queue Management, Escalation Management |

## About

```text
At Tech Mahindra, I supported Alaska Airlines loyalty and passenger-data operations across its global partner-airline ecosystem. I processed mileage, profile, flight, and customer-recovery workflows for international carriers.

I used Sabre GDS, ARS Sabre Emulator, and IMAGE RES to investigate PNRs, retrieve passenger records, and validate flight segments. I also handled Mileage Plan and Toolkit cases in Salesforce Service Cloud.

For EFI passenger-data corrections, I researched records from unworked DAP queues and validated passenger information before updates. At NAUKREEZ.COM, I supported B2B and institutional client operations, including onboarding, documentation, and program coordination.
```

## Experience

### Associate – General Operations

[Tech Mahindra](https://himalayas.app/companies/tech-mahindra). May 2025 - Aug 2026

```text
Managed end-to-end client communications and supported airline loyalty and passenger-data operations for Alaska Airlines. Utilized Sabre GDS, ARS Sabre Emulator, IMAGE RES, and Salesforce Service Cloud for PNR investigation and case management.
```

Skills: Sabre-GDS, Sabre, ImageRes, Salesforce-Service-Cloud, PNR-Investigation, Passenger-Information, EFI, Data-Validation, Excel

### B2B Operations & Client Operations

Naukreez.com. Dec 2023 - Apr 2025

```text
Managed B2B and institutional stakeholder communication and coordinated operational issues with internal teams. Supported client relationship management, program operations, onboarding, and documentation.
```

Skills: Customer-Relationship-Management, Operations-Coordination, Communication-Skills, Documentation

## Education

### Amity University

MBA, Business Analytics

```text
Pursuing an MBA in Business Analytics at Amity University, expected completion in 2026.
```

### Chaudhary Charan Singh University

Bachelor of Science, Mathematics

```text
Completed a Bachelor of Science in Mathematics from Chaudhary Charan Singh University in 2024.
```

## Tech stack

- Microsoft Excel

To contact Amit, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Suhail Rehman](https://himalayas.app/@suhailrehman): Assistant Duty Officer, Bird Flight Services Pvt. Ltd.
- [Rahul Mehta](https://himalayas.app/@rahulmehta2): Operations Specialist, Expedia Group
- [Mohd Ataif User](https://himalayas.app/@mohdataifuser): Airline Reservations & Loyalty, Praxis Services Pvt. Ltd.
- [Tanmoy Banerjee](https://himalayas.app/@tanmoybanerjee): Sr. Associate Operations, WNS
- [kalpesh kargutkar](https://himalayas.app/@kalpeshkargutkar): Senior Travel Professional, Teleperformance
- [Mohit Kumar](https://himalayas.app/@mohitkumar23): Executive (Process Analyst), EXL
- [Vaishali Verma](https://himalayas.app/@vaishaliverma1): Senior Business Associate, Tech Mahindra
- [kalpesh kargutkar](https://himalayas.app/@kalpeshkargutkar1): Senior Travel Professional, Teleperformance
- [Hina Khan](https://himalayas.app/@hinakhan7): Cabin Crew, IndiGo/InterGlobe Aviation Ltd.
- [Smit Gedam](https://himalayas.app/@smitgedam): Operations Associate / SME, Tech Mahindra